We can understand your frustration and apologize that we couldn't process an exchange or refund for the ss396 Valve Covers you purchased. Based on the images provided via email on January 27th, we found that the ss396 Valve Covers were already installed on the vehicle. Per our returns policy, (https://www.ss396.com/cars/returns/) we can not issue a refund or an exchange after a product has been modified, altered, painted, installed, damaged, or disassembled from the original shipping condition.
Thanks,
Ground Up, Inc.
Mike Has Earned 2 Votes
Mike H.'s review of Ss396 earned 2 Very Helpful votes
Hello Mike H.,
We can understand your frustration and apologize that we couldn't process an exchange or refund for the ss396 Valve Covers you purchased. Based on the images provided via email on January 27th, we found that the ss396 Valve Covers were already installed on the vehicle. Per our returns policy, (https://www.ss396.com/cars/returns/) we can not issue a refund or an exchange after a product has been modified, altered, painted, installed, damaged, or disassembled from the original shipping condition.
Thanks,
Ground Up, Inc.