Great shipping fast only company to have the hard to find part window guide. The only problem is shipping cost such a small part.
Everything I purchased from SS-369, while I was restoring my 67' Chevelle, was a perfect fit. Their prices were very reasonable.
I wish I saw the reviews before I purchased! I called for parts for a 88' Monte Carlo, received parts for 70's Camaro, mistakes happen. I called back to inform them of their mistake, spoke with a few reps who were very adamant about me sending the incorrect parts back but not nearly as adamant about correcting my order. I was ordered to send them photos of incorrect parts and all labeling on parts which I did. After asking to speak with a manager(Kim) finally informed me that the parts I ordered weren't even in stock and that there was an error at the warehouse, She tells me to ship incorrect parts back using provided shipping label call back and they will have the cost of the parts refunded. I was sent a shipping label and after going to UPS to ship off parts, called back to give them tracking number and refund, I find out you have to wait for them to receive said parts and inspect them before you can get a refund (1-2 weeks they say) The same parts I sent countless pictures of. This is the first I've ever heard of such return processes. I tried to explain my deadlines and how inconvenient it's been with the return to Dan (Customer Service Rep at Ground Up SS396) who replied back "that's not our problem" smh. I spoke with 4-5 reps at ground up 396 who stated to me that they didn't care if I ever shopped with Ground Up SS 396 again. Which shows they simply don't care about the customers, their products or the reputation of their company. Again, I wish I had seen the review before I purchased. I wouldn't recommend groundup SS 396.
Shipped fast, packaged well. Came with all hardware. Read instructions and was installed in minutes. Nice piece, looks good.
Great service and quick delivery! I will definitely be making more future purchases for my car restoration parts!
Just received my order,as usual service and prompt delivery. The only place to shop for all your project needs.
Everything arrived except the catalogue I requested… small but annoying detail. Otherwise SS396 never lets me down.
We're sorry to hear that your catalog was missing from your order! We will look up your account details and send one to you as soon as possible.
Thanks,
Ground Up Motors
SS396.com
I still have not received the catalog yet. Working on a 1982 Chevy El Camino that we are needing parts for.
Hello Gary C.,
We are currently out of our print catalogs for Chevelle and El Camino. Worry not though as the 2023 Print Catalogs are in production and we verified that you are on the list for the first round of mailings. You should expect to see your catalog in mid-March. If you haven't received one by the end of March please give us a call so we can see what's going on. We apologize for this inconvenience and look forward to working with you on your 82' El Camino.
Thanks.
Part's were great, Shipped quickly. Packaging was perfect. I will definitely be using them again. Appreciate the follow up.
Russell,
We're glad we were able to get you the parts you needed promptly. We'd like to thank you for shopping with Ground Up SS396.com and look forward to your continued support.
Thanks,
Ground Up, Inc.
Ground Up said Clayton Machine would not ship to Texas. Called Clayton M. Said yes to ship to Texas.
Hello Peter,
We'll be more than happy to provide you with some additional information behind this. The Clayton Machine part you requested is currently out of stock at our facility and since we don't typically drop ship from Clayton Machine we had to defer/cancel the order as we don't want to tie up your funds for an extended period of time. If Clayton Machine has the part in stock and ready to ship to Texas then we recommend ordering the part directly from them.
Thanks,
Ground Up, Inc.
Chevell spot on line ordering all good with JD do bvyy guy hjhghjjjj or do not need me to call you back to confirm good times I am working today
Easy to find what I needed and to order. If you need customer service though, good luck.
Was pleased with how quickly I got it we put it on his nova today just right!
Overview
Ss396 has a rating of 3.8 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ss396 most frequently mention and timely manner. Ss396 ranks 30th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for shopping with us Walter! We're glad we were able to provide the parts you needed for your 1967 Chevelle restoration.
Thanks,
Ground Up, Inc.