Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
I was charged after canceling. When I called to get my money back the operator wanted to ask questions about the searches I had made, i. E. "on such and such date you searched for such and such, did you find what you wanted?" I reminded the operator that my purpose for calling was to have my account refunded, not to discuss how I used the service. He insisted on going over what I had searched and when I refused he said "ma'am, I'm just trying to do my job here". When I objected to further questioning I was placed on hold. He returned to inform me I would see my refund in 5-7 days.
It appears as though Spokeo charges your account after you cancel with the intention of ripping you off in a manner that will work in their favor in at least two ways. 1., the consumer doesn't notice the charges until sometime down the line, and the company pockets the stolen money. And 2., if the consumer calls for a refund they will be forced to endure pushy sales tactics by the company's sales people to keep the subscription active.
I have seen reviews describing how Spokeo has made multiple small withdrawals from accounts over a long period (like a year) which add up considerably over time, even after the consumer called the company to re-cancel a cancellation, some of whom never intended to start a Spokeo recurring charge at all. I have found even more consumer reviews on other sites where endlessly long threads of customer complaints about Spokeo detail similar and other scams even worse than scenario I experienced. After learning what I have I now feel the need to make changes to my bank account (an extremely drastic thing to have to do) because that has been the only way some Spokeo victims were able to stop the company from continuing to rape their account after their Spoke account was supposedly cancelled.
I find their buisness to be100% unethical.
TOTAL RIPOFF---unless you want to pay $ for very very little info avoid this site---after entering a telephone number the site does a search and lists what data is available---name, address, etc etc, but once you pay the site only delivers one or 2 of the items it says was available---can you say BAIT AND SWITCH?!
AVOID THIS SITE!
I only gave one star because this site requires you to give a star rating---SPOKEO shouldn't have any!
Dear Barry,
I would like to thank you for addressing your concerns, and am happy to assist in resolving this issue.
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact a member of our customer care team directly by email at customercare@spokeo.com, or call 888-906-0850 should you have any further questions or concerns regarding this issue.
Sincerely,
Spokeo Customer Care
Totally scam dont give card info to them 1 star is too much for them
Dear Diva D.
We understand your concern and wish to help resolve the issue. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Sincerely,
Spokeo
It's such a crap, i paid 0.7 dollars for a 3days trial service or something, i am sure i didn't subscribe any other service, then after 2 months, it charges me 16 dollars secretly without even sending me an email, and the results you can get from them is totally useless, you can get everything they provide from google by yourself. And i found i am not the only one whose money got stolen by them, can't believe such crap from Stanford graduates. I wish i could give negative scores to them.
Dear Rex,
We want to make sure that your experience with Spokeo Customer Care is a positive one, and would like to thank you for addressing your concerns, and am happy to assist in resolving this issue.
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. Please feel free to contact a member of our customer care team by calling 888-906-0850, or email CustomerCare@spokeo.com
Sincerely,
Spokeo Customer Care
I wish you could give them 0 stars. I used the service to search an e-mail address. It found the person and their e-mail, and stated that they had 9 social sites they were registered on and all that came up was 1 FB that had been deactivated. Where and what are the other 8? Was only supposed to charge me for one time usage and when I rec'd CC statement was $29.70 charge. I called and they did refund $24 of it.
Dear Jennifer,
We're sorry you weren't able to find what you were looking for. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please feel free to contact a member of our customer care team at 888-906-0850 should you have any further questions or concerns.
Sincerely,
Spokeo
PAID 1.95 FOR A ONE-TIME LOOK-UP. NEVER GOT THE RESULTS BECAUSE THE WEBSITE WOULDN'T TAKE MY SIGN-IN. TRIED TO CALL... ON HOLD FOR 20 MINS SO I FINALLY HUNG UP. WROTE TO THEM BUT DIDN'T GET ANY REPLY. I'LL CHALLENGE THE CREDIT CARD CHARGE WITH MY BANK. THESE FOLKS SHOULDN'T BE ALLOWED TO BE IN BUSINESS.
JACK H.
Dear Jack,
We're sorry you feel this way, Our information comes from sources within the Public domain, and at times that information isn't up to date. Please feel free to contact us at 888-906-0850 or email customercare@spokeo.com with any questions or concerns.
Thank you,
The Spokeo Team
What lies! I paid for the name and all I got was a map that said the number was coming from a certain city - not even a specific address.
Hi Sandie,
We’re so sorry to hear that you weren't able to find what you were looking for. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. We want to make sure that you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns.
My poor unsuspecting husband used spokeo for a single search and the result was not only was he charged the single search of 0.95 which was fine, but when his credit card statement came, he was also charged $15.95,4.95, $30 x 2, and a whopping $89.95! When he finally reached someone with customer service at least the guy that helped him sounded professional, and acted like he truly wanted to resolve things. We did get the $15.95 reversed, but was told the other charges were not related to them. Either someone at spokeo used his credit card information to make purchases, but how can we prove this without getting an investigator involved. I think the other reviews are right. Just don't get involved with them! It's too much trouble!
Dear Spokeo Customer,
Please allow us to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Sincerely,
Spokeo Customer Care
I agree with the other reviews that Spokeo IS FULL OF CRAP. It told me during a preliminary search of a phone number that it had information and could provide information such as owner, address, etc. Then I pay the money and it cannot find anything on this phone number. This is another SCAM. Do not use Spokeo. It is worthless.
Dear Dennis,
We're sorry you feel this way and would like to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused.
Thank you,
Spokeo
Spokeo is TOTAL CRAP! You can get all the outdated info they provide for free on your own if you spend a bit of time. No value to this at all!
Dear Bill,
We're sorry you feel this way and would like to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused.
Thank you,
Spokeo
The service is worthless. No information was provided from the reverse phone number lookup. Then, after reading how these clowns at spokeo rip people off with continued automatic charges, I just had my CC cancelled and another one issued.
Dear Tom,
We're sorry you feel this way and would like to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused.
Thank you,
Spokeo
Sneaky! Be careful! I wanted ONE backround check. I logged on one time, paid and canceled. One year later I noticed a strange charge on my credit card statement. It was this company! Ripping me off for a year. They said I auto renewed every 3 months! Scam!
Dear Heather,
We understand your concern and wish to assist in resolving this issue. Spokeo subscriptions are set up to automatically renew so that those who use our services on a regular basis can do so without service interruption. If you would like to cancel, or have any other questions or concerns, please contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
The Spokeo Team
BEWARE! If you haven't already made the unfortunate mistake of using Spokeo... then count your blessings, and RUN LIKE HELL!
Dear Dawn,
We're sorry you feel this way. At Spokeo we want to make sure that everyone's experience with your services, and customer care department is a positive one. If you have any questions or concerns, we'd be more than happy to assist you.
Thank you,
The Spokeo Team
Happily, I just received refund checks from Spokeo and Bizshark. Same company, same address. I worked with my credit card company, who went into action right ans credited my account for over $400! The credits and the checks came quickly. I never signed up for these and didn't study my credits card statements, husband ill, but when I did I was shocked.
Ask for your money back.
Dear Alice,
We understand your concern. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Thank you,
Spokeo
Please refer a good business to search phone numbers, etc
Dear MK,
Our search is very easy! Simply type a name, phone number, address or email address into the search bar and Spokeo will pull up the results. You can then narrow the search results by location. Please let us know how it goes!
THANK YOU EVERYONE, All these horrible reviews are so helpful and personally saved me a rage that I just didnt need to have happen. You wonder why the hell our dear and self serving authorities and our """"People's""""" gov. And politicians, dont shut obvious scandalous bast----, like spokeo, down. Too busy catering to their own special needs and concerns... what a joke the infrastructure of USA has become... Worthless
Dear Cindy,
We're sorry you feel this way. At Spokeo we want to make sure that everyone's experience with your services, and customer care department is a positive one. If you have any questions or concerns, we'd be more than happy to assist you.
Thank you,
The Spokeo Team
SCAM... FRAUD. There is no reason to sign up for this thing. After the $. 95 free trial, if you don't cancel (and it doesn't tell you HOW to cancel), they bill you $19.95/mo. The only way I got ahold of them was when I got my credit card bill with their phone number on it... by then, it was too late to cancel for the next month... $#*! is bitter!
Dear Pamela,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and am happy to assist in resolving this issue.
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. Please feel free to contact us should you have any questions or concerns regarding this matter by calling 888-906-0850 at your earliest convenience.
Sincerely,
The Spokeo Team
A scam. I searched on an email address and it said it had 20 social media profile matches. You pay the money, and then it hasn't actually got any matches, it just says "possible" for each social media site -- so you have to look anyway. All the photos and blog posts were for someone else. A complete scam. PLEASE REPORT TO BBB if you have been scammed too.
Dear Marc,
We're sorry you feel this way and want to assist in resolving the issue. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. You have the option of opting out/removing the listing through our privacy page at: http://www.spokeo.com/privacy. Please feel free to contact our customer care at CustomerCare@spokeo.com or by calling 1-888-906-0850 for more information or if you have trouble with the opt out.
I agree with the others, this site is a total scam! Do not use! I will be fighting the charges through my credit card company. They do not deliver what is promised, second day I went to get saved searches all the information I needed and had the 1st day was fee access only, they want more of my money than the initial 14.94 for 3 months to unlock everything, including address now. I'm usually not a sucker but this time they got me.
Dear John,
We're sorry to hear you feel this way. It is never in our intentions to mislead our customers in any way. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. If you have any further questions or concerns regarding this issue, please contact a member of our Customer Care team by calling 888-906-0850. Thank you!
Don't bother waste of time. Does not allow cancellation online, forces you to call, and then card is STILLED charged.
Dear Jay,
We are sorry you feel this way and wish to assist in resolving this issue. Cancelling your account online can be done under the account settings on our website. If you call a member of our Customer Care team we are more than happy to comply with our customer's wishes to terminate their subscriptions with us at any time they wish. If you have any further questions, please feel free to contact customer care by calling 888-906-0850. We'd be happy to help.
Thank you,
Spokeo
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lola,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue.
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our subscriptions are set up to renew automatically so that those who use our services on a regular basis can do so without any interruption. We sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care