Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
$#*!ty service! No information! I'll make sure this website gets no business if they don't recidit my money in 2 days! Bill $#*!!
Why in the hell would Spokeo advertise on Google (Switzerland), allow me to pay for two different searches, and then tell me that they do not search internationally!? What the F?! That makes absolutely no sense!
Dear Kristi,
We're sorry for any misunderstanding and wish to explain. We run promotions, and ads on many different websites. While our website, Spokeo.com is accessible in many places outside of the U.S., Our database only includes records on people located within the Continental United states. We're sorry for any inconvenience this has caused.
Spokeo
I found spokeo on the web and before I was going to give my credit card number I called to ask questions I waited over 20 minutes no one answered I then called back and put it on speaker phone as I took a shower sure enough still no answer so I found this site that has nothing but complaints and bad reviews! Im thankful I hadn't signed up and gave my credit card number but im still trying to find out information about someone does anyone know of a good source!?
Dear Brad,
We're sorry you weren't able to use our site to find what you were looking for. We want to ensure you are helped with your search. Please contact a member of our Customer Care team for further assistance by calling 1-888-906-0850.
Thank you
I went on for one search. They billed me for that search, and a day later billed me for $19.95 for service I did not sign on for.
Called their 800# and the "customer service" operator claimed she couldn't hear me.
Don't use this outfit.
Ray
Dear Ray,
We're understand your concern and wish to explain. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Spokeo
Not only did it not return any results, in the days following I received several fraudulent charges on my credit card. This is a card I never use, so I know it was from the Spokeo charge. Terrible company, untrustworthy.
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. It is possible you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
My husband now has access to my cell phone; texts, emails, social media, even phone conversations. YES he can hear my phone conversations. After he paid for the app he then claims to have tried to unsubscribe but now he cant, he is stuck in a membership and Spokeo.com sends him alerts on every action on my cell phone. Buyer beware!
Dear Sharon,
We are very sorry to hear about this. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. You have the option of opting out/removing the listing through our privacy page at: http://www.spokeo.com/privacy. Please feel free to contact our customer care at CustomerCare@spokeo.com or by calling 1-888-906-0850 for more information or if you have trouble with the opt out.
Don't use Spokeo. You will be disappointed. The results (green checkmarks) that you see when your search is run DO NOT mean anything. For example, in doing a reverse phone look up, seeing a green checkmark by "full name" doesn't mean a name has been found. It just means a search was done. You pay to find out if the search found anything but maybe it found nothing. Either way, you pay. If you question Spokeo, you get a condescending email wasting more of your time.
Dear Barbara,
Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
I paid the one time fee of $2.95 ONLY because it said it would show me the name of the person. After I paid the name was "UNAVAILABLE" as well as ALL the other information - all unavailable.
WHY THE F WOULD I PAY FOR NOTHING?
I called right away but their office is closed... now I have to waste time calling tomorrow when I could be doing something else. Thanks BS COMPANY!
Dear Spokeo Customer,
Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you - The Spokeo Team
Lots of promises nothing delivered and I know they are on multiple social sites
Dear Jenn,
We understand your concern and wish to address the issue. Our terms and conditions state that we are a search engine, and our database covers a wide variety of sources. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. Please feel free to contact us at customercare@spokeo.com, or by calling 1-888-906-0850 should you have any further questions or concerns regarding our services.
Thank you,
The Spokeo Team
What a rip off, put a friends name in who is on many social media sites and you come back with nothing, got to laugh very poor site
Dear John,
We're sorry you feel this way, and that you weren't able to find what you were looking for. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. We want to make sure that you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com.
Thank you
They charged me for their service even though I opted out and they sent an email verifying that. This is a rip off. Had to have the bank remove an unauthorized charge, what a pain.
Dear Rich,
We're sorry you feel this way and wish to address the issue. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Sincerely,
Spokeo
I paid the 2.95 for a one time reverse phone call. I didn't get the report that I wanted, so out of principal, I will dispute the charge and I also cancelled my card. Spokeo is a rip off.
Dear Randy,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
If you would like further assistance with your purchase, please contact our Spokeo Customer Care team at 1-888-906-0850, Monday through Sunday, 6am - 5pm (PST) or at CustomerCare@spokeo.com at any time.
Sincerely,
Spokeo
Like many others, I signed up to find out that I could not open the ordered report but was charged the $49.95. I called customer service and was told that I would need to install an updated browser to see it. I did this and still no access. I called back and I asked to cancel the service. They would do so but kept $9.95 stating that they could see the report so it was not their issue. A real rip-off. There are other options but all of these services make their money on the up charges to get any data once you have already paid the initial fee. Keep away from Spokeo and all the rest and seek out an individual investigator for this service.
Dear B B.
We're sorry you feel this way and would like to address the issue. We try to make our prices very clear by detailing the amount you will be charged on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. We apologize again if this was unclear in any way.
Sincerely,
Spokeo
This site is an incredible rip-off. It tells you that you can have a search for $. 99, then, if you don't "cancel", WITHIN 7 DAYS they charge you $19.95.
WTF!
NEVER AGAIN F**K YOU, Spokeo
Dear Wayne,
We're sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
This site is a rip off. They fraudulently overcharged me to begin with then had a sister company called Biz shark continue to bill my account long after the contract ended. I am going to sue them for fraud. I would NEVER recommend this company
Dear Brandon
Thank you for your comment. I'm very sorry for the inconvenience this has caused you. The Bizshark service you are referring to is an optional 30-day trial which is advertised on our website. This service does require acceptance of their terms through a two step process, which is stated on that advertisement page. There is also an option to say no thanks and skip this optional add-on. Again, I apologize if this was unclear in any way.
Please contact our support team at customercare@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
It is a worthless scam. They will bill you perpetually even if you just sign up for the $0.95 single search. The ONLY way to get them to stop is go to your bank and block the charges.
Dear Beach,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up, you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Signed up for a free 7 day trial, cancelled the same day. Then a charge for 99cents and $14.95 appears on my charge card. Very uncooperative about reversing these bogus charges. Told them I was going to challenge it with the credit card company and they finally agreed to reverse the $14.95, but refused to refund the 99 cent "activation fee".
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up, you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Likewise, during the sign up process you selected a 30 day free trial of the Friends by Spokeo Service which, if left active, will begin to charge a monthly subscription fee of $14.95. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this clear by detailing it on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo
I signed up for the 6 mths trial at a cost of 4.99, after 6 mths it would start automatically billing a 29.97 fee every mt. But instead what happened was they billed me for the 29.97 instead of the 4.99. It gave me very little information. If I wanted more, I had to agree to moor charges, something like 37.50 / mth. Trying to cancel is another issue. Every time I try to input my cancelation information the system crashes. After about 4 or 5 crashes it finally took the info but couldn't find anything on me.
Dear David,
We understand your concern and wish to address this issue. The amount you see on our payment page shows the average monthly cost for Spokeo’s services. We try to make this clear by detailing exactly how much, and how often you will be charged in our terms of use disclaimer which must be agreed to before the transaction can even be processed. Please feel free to contact us anytime should you have any questions or concerns regarding this matter.
Thank you,
The Spokeo Team
This company is fraudulent! Do not waste your money! They lie about what they will provide but charge your credit card and then you have to cancel a subscription. Do not waste your money and time with this rip-off company.
Dear Linda,
We're sorry you feel this way and wish to address the issue. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to, which states the exact amount you will be charged, and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Thank you,
Spokeo
These people know what they are doing, and it sounds to me like they just don't care. They have all the answers. I've called the BBB to complain and will continue to file complaints until they return my money. I certainly hope that if all the people who have had a bad experience with them, do the same. Maybe, we can all be responsible for putting them out of business. Local media in your area may be willing to help as well!
Dear Marilyn,
We're sorry you feel this way and would be happy to assist in addressing this issue. Please contact a member of our Customer Care Team by calling 1-888-906-0850. We're happy to help.
Sincerely,
The Spokeo Team
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kelsey,
We're sorry you feel this way and wish to explain. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you