Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
I just don't get it. I got a report, but it makes no sense. It has no information.
This company is a rip off. It does not do what it says it will and after cancelling the service and getting an e-mail conformation that it was cancelled and that I would not be billed again I continue to be billed and have money drafted out of my account.
Dear Allen,
We're sorry to hear you feel this way. Spokeo is more than happy to comply with our customer's wishes should they wish to cancel their subscription at any time. Please call Customer Care at 888-906-0850 so we can further assist you.
Thank you,
Spokeo
I am writing this review to warn others about my bad experience with Spokeo.
I used their service for $0.99. I found it to be useless so I notified them to cancel my "membership" as soon as possible as their service is not needed and inaccurate. They assured me that my membership will be cancelled immediately and assured me that I will not be billed at all. However, they keep billing me and keep ignoring my messages and never even attempted to contact me at all. Not professional at all - they're ripped off and shonky.
The name of the person that initially contacted me is Song - sounds like Korean name. Both their customer service and e-mail address provided on their website did not return any of my messages and their phone just keeps ringing.
SO BEWARE OF SPOKEO - this company is dodgy. THEY HAVE NEVER REIMBURSED OR REFUNDED MY MONEY THAT THEY OBTAINED FRAUDULENTLY.
Dear Lou,
It appears you still have an active subscription on your account. Please contact a member of Customer Care at 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
Had the same experience of not being able to find any paperwork trail for this site, but has anyone worked out how to cancel? I don't want to have to cancel a credit card over this.
Dear Kitty,
We're sorry to hear of this inconvenience. Should you wish to cancel we ask that you call a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Sincerely,
Spokeo
This is a joke! After promising "full information" in all categories, I paid for my three month subscription and found "information not available" in every category! It's a pyramid scheme. "Well, if we didn't provide you the information you wanted, perhaps you'd like to try our next higher membership level, and see if we"ll deliver".(Paraphasing)
If Spokeo offers access to all information, and doesn't deliver, how can this site still be in business?.
Dear Jeffrey,
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience. We'd be glad to help with any questions, or concerns you might have.
Sincerely,
Spokeo
Useless, SCAM! They give you the option of signing up for 3 or 6 months... after minutes you find it is useless... but wait... it you pay more money... maybe you will get more info?... just trying to milk people for inaccurate info that you can get easily for yourself! Google or yahoo search is free and has more accurate info!
Dear Carol,
We understand your concerns and wish to assist in resolving this issue. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. We want to make sure that you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com.
Spokeo is a ripoff, just read their terms and conditions and then RUN... they even say their info may not be accurate and you agree not to be part of a class action lawsuit
Dear Dan,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Our information comes from various sources located within the Public Domain such as public record data, surveys, and social data (that has not been deemed private). Spokeo makes this information more easily accessible for people to research themselves or others, and sometimes that information is not always up to date. We sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care
I used spokeo service only once because they are offering for $0.99. After 7 days they billed me another $19.99 and contact their customer service to ask for a refund since i never subscribe on their service. They canceled my subscription on which I myself didn't know that I subscribe and told me I will never be billed again but after 1 month here goes again they billed my credit card another $15 and this really a pissed off. They will give you a refund but not the exact amount they charge in you. This is the way they will cheat on you. Beware guys.
Dear Mary,
I understand your concern and want to assist in resolving this issue. Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. Should you have any further questions or concerns regarding this issue please feel free to call a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Thank you,
Spokeo
Subscribed to "premium" plan over a year ago - 3 months at a time, I have been auto paying and receiving service. Suddenly, my account is not active - I call and they say "due to a glitch in the system your account was deactivated". I said, well, re-activate it! They said, "well, sorry we no longer offer the plan you used to have." I said, that's what I paid for, have come to expect, and would like to continue. They said, "sorry we don't have that anymore. We've made CHANGES." Basically you now get the "privilege" of paying A La Carte for each search! Component by component... Sheesh - talk about tone deaf customer service. Buyer beware - IMO they created the glitch as a way to force an upgrade on their clients. A fool's errand from my vantage point. Greedy sobs misunderstand the market and the value of loyal customers. Goodbye forever Spokeo.
Dear Customer,
We understand your concern and wish to assist in resolving this issue. Spokeo offers a variety of low cost payment plans which suit most users. Memberships can range from a one-time purchase of a single report, to multiple month long recurring subscriptions. Spokeo accounts can be customized with add-on subscriptions to increase your searches per month or allow for additional search types such as Court Records or Historical Records. Spokeo also offers a corporate-oriented Enterprise product. Enterprise plans generally appeal to professionals whose work routine includes constant people research. We want to make sure you are helped. Should you have any further questions or concerns, please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Sincerely,
Spokeo
I've never even been on their site. They did somehow charge my card 3 times for
$. 69, $1.14 & $39.95 on the same day. Now I will have to call & sit on hold til someone fixes it or pay my bank $35 to dispute the charges.
2/10/16-Wow, a response from Spokeo & only 19 months later. I will say again that
I never visited the spokeo site, give them my card number or hit the purchase button.
Dear James,
We understand your concern and wish to help in resolving this issue. In order for a Spokeo subscription to be created, a user must navigate to our website at www.spokeo.com and either click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. A purchase confirmation receipt is also sent to the account's email address. Please feel free to contact us should you have any questions or concerns.
Fraud. Promise criminal background check if you sign up. Not so, that is another hefty upcharge. Stay away. Would not cancel and remit after I discovered this on the day that I signed up. So I get three months of a bogus service.
Dear Steve,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person.
Thank you
This is what I previously wrote about the website:
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Not only this website didnt find the number I was looking for, but it kept charging my credit card for the following 3 months. Thank God I checked my statement. Stay away from them. They are a total fraud.
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After writing this review I called Spokeo and reported the problem I had to them. That their company kept charging my credit card without my knowledge nor my consent for a service I only used once in the previous 4 months.
The customer representative was very courteous and professional. She explained to me what the problem was and promised me that the company will refund me the money they took from my credit card.
I would like to revise my review and give the company 5/5 stars for their customer service.
However, I would highly encourage the company, since it is an online service, to make the terms more clear to its potential customers.
Dear Mike,
I apologize for the confusion and would be happy to clarify. Spokeo offers several subscription plans at different prices terms. It sounds as though you may have selected a subscription with a renewal cost. These terms are indicated on the purchase page and must be agreed to before a purchase can be made. Again, I apologize if it was unclear in anyway. Please contact our support team at customercare@spokeo.com and we will be happy to look into this matter and assist you.
Sincerely,
Spokeo
These people are trolls who need to be put out of business for their unethical practices.
Dear David,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our subscriptions are set up to renew automatically so that those who use our services on a regular basis can do so without any interruption. We sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely
Spokeo Customer Care
I used spokeo to find 1 number for $. 95; I had the option for $19.95, but only needed to use the service 1 time. I was accidentally charged $19.95 and they credited my $19.95 back to my bank account within 2 business days after speaking for professionally to them on the phone. A courteous and humble spirit works well when speaking with folks about a refund.
I was very wary after looking at these reviews, but I needed the number. I paid the ONE TIME fee and did not go looking for the discount by signing up for a month and trying to cancel later. Which seemed clear in the instructions as the safe way to go. They said I could have the number for $1.95 and sure enough I got the number for $1.95 just like that.
Thank you so much. I was just about to punch in my debit card #'s when I decided to search for what others say first. Glad I didn't finish that checkout.
Dear Shanda,
My name is Blake Howard, I work in the office of the Vice President of Spokeo Customer Care. We want to make sure that your experience with Spokeo Customer Care is a positive one and are happy to assist in resolving this issue.
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Basic information when available, is free, but for more in depth information users are presented with the opportunity to purchase one of our Premium Subscriptions. I want to make sure you are helped with whatever issues or concerns you might have in trying to find someone, or navigating around our website. I sincerely apologize for any misunderstanding, and any inconvenience this experience has caused. Please give a member of our Customer Care team a call at 888-906-0850 at your earliest convenience. We are more than happy to help!
Sincerely,
Spokeo
Some was true, and some of it was way off! Had my dead husband still living at an address that we rented for one year, 14 yrs ago! He lives there with his wife and three kids! OK...! Getting kinda scary I think!
Dear Robin,
We are very sorry to hear about this error. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. You have the option of opting out/removing the listing through our privacy page at: http://www.spokeo.com/privacy. Please feel free to contact our customer care at CustomerCare@spokeo.com or by calling 1-888-906-0850 for more information or if you have trouble with the opt out.
​
Sincerely,
Spokeo
Everything here is true, first search gave info after that charged for everything requested as if I was not a subscriber - rip off stay away. Added Sept 12,2016. The business comment below my original post sounds reasonable. But the site does not advertise honestly and clearly. The deception lies in the fact that I paid for a service to give me the SAME results each time as I got on my first search after I paid for a subscription. I tried three times later on during my subscription period and each time they wanted more money for what I already had paid for previously. Problem with that.
Dear Jordan,
We understand your concern and want to make sure you are helped with this issue. Please allow me to explain regarding Spokeo. The website is designed to keep Spokeo memberships at the lowest possible price, we enable users to purchase only the products they need. When you need additional product(s), they will be available as Product Add-ons to enable more advanced search features only when you need them. ​ This way, users can customize their subscriptions in any way they see fit, whereas in the past, if someone wanted to upgrade you had to purchase the whole thing. I apologize for any misunderstanding or inconvenience this issue has caused. Please feel free to contact Spokeo Customer Care should you have any future questions or concerns regarding this matter. They can be reached at 888-906-0850 and are available 24/7 for your convenience.
Sincerely,
Spokeo
Total rip off, stay away. Says they found the name for a phone number. After I paid, says name unavailable. Total scam. The government needs to shut these guys down.
Dear Gary,
We’re so sorry to hear that you weren't able to find what you were looking for. Our site showed "We Found a Match" because several of the result fields were populated. However, we’re sorry to hear that our service was unable to meet your expectations and provide a full name. Our phone listings typically can provide more information. Spokeo does not originate or create data, so our data reflects that of the original sources. We want to make sure that you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling 1-888-906-0850 and explain your concerns.
Sincerely,
Spokeo
They don't tell you it is only 20 lookups a month. Also I looked up one and they didn't have it but there was one close so I clicked on it and both the one I clicked on and the one they didn't have counted for a total of 2. I you were really trying to use it to find someone you might not even be able to finish. I asked about more and for $25 you can have 200 anywhere else it would be unlimited. Very poor customer service. It seems they are in the business of ripping people off and the customer service department knows it.
Dear Tom,
We understand your concern and wish to assist in resolving this issue. Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Or information comes from sources located within the Public Domain, and sometimes that information is not always up to date. Spokeo premium membership is designed to have a broad appeal for general consumers who use Spokeo to help them reconnect with old friends and acquaintances. Spokeo premium membership offers search quotas which will suit most consumers at an affordable price. Spokeo’s add-on memberships increase your quota for near limitless searching. These plans generally appeal to professionals whose work routine includes constant people research. ​
Please feel free to contact us at 888-906-0850 should you have any further questions or concerns regarding this matter.
Sincerely,
Spokeo
About the Business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mark,
We’re so sorry to hear that you weren't able to find what you were looking for. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on on our site. We want to make sure that you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com.