SpectrumReviews 1,941

This company is a total rip off! They increase your bill without notice and your service that they say is nothing wrong with it is very splotchy and goes in and out. I agreed to a price that was already an increase for the previous year, and 4 months later they increased again. A price that was already outrageous. I stayed with spectrum bc I already had them and after speaking with a rep they told me they could match the price Dish was offering me. They did, now 4 months later have increased my price. This company rips off their customers!

Spectrum installer came to my building to install the internet cable for one of my tenants 2 weeks ago.
Installer was so unprofessional that ruined the cosmetics of my building with so many loose and out of level cables. He run cables across vents, security cameras and on an angle with no common sense.
He did not bring a ladder and instead he grabbed one small ladder that I was using to hold a bench without permission (I have all the security video footage)
I called Spectrum 2 times and went to Spectrum store once and I chat also once. After all that I got them to open a ticket. A week has gone so far and I did not even received one call from Spectrum.
Obviously they don't care.

So Spectrum steals money from their customers by:
1) They have your current bill due with future dates (example 9-16-19 to 10-17-19) this bill will be due 9-7-19 way before those dates have arrived.
2) Then they will ask you do you want electronic billing vs. paperless, then a few months in they will change the rules of payment terms & not tell you with a message on your bill. Knowing that most customers do not look at their bills as long as the amount is the same each month.
3) Then when you cancel your service they will say because of how we bill you have to pay for the month you did not even use. For example: my cycle ended 10-17-19 I cut my cable off 10-26-19. But since my new billing cycle already started I have to pay for the entire month. NO MORE PRORATED CREDITS... let me tell you I am so pissed I am going to contact my Congressman to get some laws changed about this BLATANT THIEVERY Spectrum tries. Then I am going to actively make sure I get everyone to not use them EVER EVER EVER. We as the consumers need to get the government to regulate the stuff they do, its ridiculous. GOD willing karma Spectrum & Xfinity trying to moonlight under different company names in different cities. WE SEE YOU...

They allowed someone to use my info to open up an addition account without verifying throughly. They have been difficult to work with in resolving the issue they helped create. Every time I call to work on getting it resolved a get new information. I asked for the fraud packet to be mailed to me over a week ago and I'm still waiting to receive it. A few years back I had automatic pay set up and they let someone else pay my bill by mistake for months and had not taken the automatic payment out of my account during the whole time of the mix up!

Unfortunately there are no other companies that provide fast internet in my area... If there was, I would NEVER use spectrum. I am 52 years old, and in my entire life, I have never had dealings with a company that is so bad. Read some of these reviews and you will get an idea how bad, from not keeping appointments, to repeatedly lying to their customers, to ripping them off fraudulently, I have personally had all 3 of these things happen.

I don't need to go into the details, and I promised myself, that as soon as there is ANY other option, even if it is double the price, I will leave this company... The company that they contract to for service and installs is just as bad by the way... STAY AWAY AND DON'T JUST TRUST ME, READ ALL OF THESE NEGATIVE REVIEWS.

We signed up with Spectrum and tried to get the service working, but there was no signal. When it didn't work we sent the equipment back quickly within the required time frame. We were told on the phone by the tech that we could return all equipment if no data was downloaded on the Apple TV, which there wasn't. They demanded we buy the Apple TV and sent us to collections immediately. Clearly a tactic to make money through a scam.

Absolutely the worst! Couldn't give zero stars?? You have to change that!! 1 is way too much!!!From customer service reps to supervisors to having ridiculous pricing for tv. Time Warner you made it 1 million times worse! You only give new customers deals??? What about the customers that have been with you?? That's who you should be giving deals to. Your backwards thinking eventually will lead to all millenials and everyone else not paying your prices and going elsewhere. I cannot wait til you are out of business!!! Hi owners just keep reading these reviews and not do anything !!! Bye bye soon enough

This company has really taken a turn for the worst. The prices continue to go up as the quality goes down. Canceling our service took over an hour. We were transferred to several agents that didn't have the proper training to help do this simple task. Finally, we were able to get it taken care, but we had to deal with some mystery charges on our bill that even stumped their representative. Thankfully, we changed to ATT fiber and our internet actually works! Hulu has also been a lifesaver for for TV. At all cost, avoid SPECTRUM!

I disconnected my Spectrum account one week ago by taking all of the equipment to the local store. I just called Spectrum to ask the amount due for my final bill so I can pay it. Much to my surprise, Spectrum informed me that they no longer prorate final bills so they are forcing me to pay $87.20 for 27 days in the future when I will not even have their service. I asked why I was not informed of this in advance and they said that they mailed a letter to all account holders in May, however, I did not connect my account with them until June so they admitted that I was never informed of this policy.

Their customer service just gets worse and worse! What a scam! I won't be using them at my new house!

On 10/7/2019, Monday, My wife and I were watching TV; the MLB AL Divisional playoff game 3 to be exact. At just before Midnight Spectrum decided to do "scheduled maintenance" to their TV, phone and internet service. This was the 8th inning of that game. A LIVE game... Not a recording. We called Spectrum and were told by a recording that it was a scheduled maintenance and we couldn't speak to a representative as they would have no other answers than what they have provided. How about answering the question as to who decided to do this maintenance while millions of people where watching this broadcast... Oh and Monday Night Football was also on. While all this may seem frivolous, the point is we are paying for a service, we are NEVER late on our payment and if we lose service when we are watching something LIVE, that we REALLY ENJOY... Too bad. Wouldn't it have made more sense to do this maintenance while most people are sleeping? 1am? 2am? 3 am? No, because in ST. Cloud, FL Spectrum as a virtual monopoly. The other options for service are dish (which in the State of Florida should be banned) and a weak fiber optic from Centurylink. So Spectrum can do as they please and never have to worry about satisfied customers. No one can hold their feet to the fire for their poor performance. This is Spectrum and if I can save just one person from this nonsense I am satisfied.

I bought a new house and turned off my internet at the old house. Got the bill. They billed me a full billing cycle for 2 days. I called in and after bring routed through 3 people, was told - That's just how it goes.

Also learned when getting the new service turned on that I had been paying the same price for half the speeds at the old house. They didn't even sell that low speed package anymore - but they sure were billing me for it and never offered me an upgrade.

I've had customer support hang up on me rudely. I guess I shouldn't have told her to blow her nose sense I was tired of hearing her suck snot in my ear.

The service acts up quite often and goes out without reason. Sometimes the phone app will tell me there is an outage but usually I just end up resetting all my stuff and stressing that its on my end (when it is not).

Calling in is a pain in the $#*!. I have been unsuccessful getting them to update my account phone number for 10 years. So I have to try and recall old information for them. Because they won't update it even after asking them to.

If you do call in - be prepared to have to tell them no thanks on 2 or 3 upsells. I called about a billing issue, no I don't want your new mobile phone service especially if its as badly operated as your internet.

Long time loyal customer? You are treated like second class citizen. New customer is their goal and they are given big discounts and savings. Old customers? Nope - you pay full or more for old services of less quality.

Billing me a full cycle for 2 days was just the epitome of greed and disgusts me. Toxic company values - I've never seen a company be so wrong to its loyal customers. I look forward to telling anyone who will listen to stay away from their services.

I switched my business to Spectrum on July 12. After 8 technician visits and 43 hours of phone conversation, my services still do not work correctly. I have paid them almost $1000... but they were kind enough to credit me $20 for my troubles. They don't seem to even be trying to correct issues at this point. Not having adequate phone and internet service is crippling to a business. Anyone wanting full details of the whole debacle, feel free to contact me.

Your reward for being a loyal customer is increased rates for the same awful service.
There is no reason internet alone should be $100.