SpectrumReviews 1,941

I currently work from home and the internet goes out constantly so we had to purchase unlimited internet through Verizon. The first customer service person told us that our modem needed replaced and scheduled someone to come out to change out. The technician that came out did not switch the box said there was a problem at the line and he would have to call another person to fix that problem. He also said we were at the end of the line for spectrum customers and we will always have problems. We have had problems in the past even before working from home. We were told to call back after the tech came out to get a credit and she didn't want to help, said it had to be out in 4 hour intervals or more. She acted like it was coming out of her pocket. Try working from hone when your internet constantly goes out, lose your work and have to sign back in. This is my service from Spectrum.

Truly one of the worst experiences I have ever had trying to establish service with company. Think about it, these types of service providers just have to worry about set and initial establishment of service, after that it is a cash register. Wouldn't it make sense to make sure they got it right from the beginning? 4 cancelled appointments 12 phone calls over the course of 8 days trying to get service set up but THEY SENT A BILL BEFORE THEY EVEN HAD IT WORKING! They sent a bill for 470 bucks on the 11th when they had not even gotten the service working until the 14th. When asked what they were going to do about it, they offered a $20 credit to the account! Excuses, transfers, disconnected calls, the absolute worst company I have ever had to deal with.

Do not use Spectrum! They are just as crooked as the others. They over charged me for a year before i Noticed all the separate charges. However, they were only willing to reimburse me for 60 days for the equipment that was never installed and billed for.
When i had equipment malfunctions and needed tech support, I noticed my bill I was getting charged for a DVR. When i talked to the help desk on how to use it, we discovered I did not actually have it or the cable box needed to access a DVR.

They told me that if I signed up for a TV plan that I DON'T USE, I would enter a promotion that would reduce my internet account from $ 99.98 to internet + tv = $ 81.64! And to my surprise my account for the next month came 119.19, which was internet and tv together but without promotion! And when I called, they would stutter and say that there was no way to solve my problem! They think we are stupid

Would like to see another provider offer high speed internet in my area and run these overpriced $#*!s out of business

I started paying only 50$... Now I pay close to 75$... Probably going to switch providers because we really should not have to pay this much for internet. :(

Went to local Spectrum store today because we are tired of the picture tiling and sound cutting out on all three TVs. All the neighbors experiencing same thing. Found out that they have been charging g us for their Gold package, for the last two years, even though we only have access to the Silver channels and never upgraded! They refused to give a credit. One person said that we had Gold for 4 years, supervisor said phone call upgraded it 2 years ago-both wrong! Gold channels on all TVs gave a message we had to upgrade to see channel! One person said the equipment we had was old and that was why we couldn't access Gold. The supervisor said we have the latest equipment and have had for 2 years! Supervisor said in order to fix tiling and sound issues experienced by entire neighborhood they have to come into house-no way! So they fraudulently overcharged us for 2 years, refuse to credit us, refuse to send someone out to fix fix their equipment outside unless we let these stranger crooks into our homes-when the issue is not inside! This company should be sued and shut down. The people in the store are unbelievably nasty and just outright lied numerous times!

INTERNET IS FINE OTHERWISE. BUT WITH SMART GEENIE CAMERA NO INTERNET CONN WITH SPECTRUM
No Connection at all. Not problem with the manufacturer of the smart camera just with Spectrum. Spectrum reads as 2.0
The camera uses 2.4. Spectrum says their 2.0 is a 2.4. If so then why doesn't it connect to the smart camera. The camera
Doesn't read the 2.0 as a 2.4. I told Spectrum but no results at all. I had to return the smart cameras. Very disappointment in
Spectrum for not helping me get the connection I needed. 04/25/2021

https://www.ftc.gov/tips-advice/competition-guidance/guide-antitrust-laws/price-discrimination-robinson-patman
Looks like Spectrum is doing price discrimination with me and others. I got a promotion in the mail which says it is only for new customers. I have been a Spectrum customer for almost 2 years and they say my so-called promotional rate is over the end of this month. My rate will then be substantially above the rates on the promotion and they refused to do anything about it. I have reached out to the NJ Board of Public Utilities and the FTC on this matter.

Spectrum has given no indication they are going to stop their price discrimination. As a result, we cut the cable cord and brought the cable box back to the Spectrum office in Palisades Park, NJ. I told the person waiting on me there I still want to keep Spectrum for the phone and internet for now. He told me my internet service will now go up from $40 a month to $80 a month with my no longer qualifying for discounts I had in writing that are good until 5/1/22. Verizon Fios charges $40.00 a month. The person I spoke with had no name tag and refused to give his name. Here is a photo of him covering his face when I took a picture of him for identification purposes.

Their prices are ridiculous. It's like they want everyone to hate them so much that they drive themselves out of business. I quit. Google America's most hated company and Spectrum is up at the top.

HORRIBLE CUSTOMER SERVICE! They sold me an Apple TV and the app no longer works on it but everything else does. They've blamed it on apple and charged me for cable that I did not have due to a device that they've sold me. They have continued to refer me to apple who tells me that it's spectrum's issue. I've spoken with countless supervisors that refused to stop billing for cable that they are aware did not work for the billing cycle and refused to find a resolution. Stay away from these con artists.

Spectrum isn't located at our new Place. They are unwilling to do anything even though their service isn't local. We were slammed with no internet fees, early termination fees, device fees. They aren't willing to do anything except tell you you can pay the device off and request an unlock. Sadly, you treat the people and families who defend you like this. You should be ashamed. I find it highly legal that when your service isn't offered in a state that you have nothing in place to accommodate. You will be hearing from our lawyer. Oh, and how do you think you will get away with Apple paying off devices with Apple care insurance and you trying to smack another price tag on the device/plan. 100% fraud and they will shut off every single month—terrible company. Go to Verizon; at least they care about the people and families defending our country.

I have written policies for companies and owned companies up until this point in my life. So I hate to say that before today I loved spectrum until I received a bill for a whole other month of service after I cancelled a day and a half into their service. I know a lot of people in and around the Tampa and Sarasota area. Before today I would have gladly recommended this company to anyone.

My company does a lot of business in both of those areas. Going forward from today I will NEVER recommend this company to anyone due to the simple fact that they do not respect their customers and clearly only care about taking money from people who are not even using their service. Also, no, its not about the money I could pay for 12 months and not bat an eye, its the concept of customer service and respecting and treating your customer correctly.

I will actually be recommending everyone to stay away. When companies actually care about their customers and go above and beyond in solving problems and not just blaming things on the company policies, like the supervisor did on the phone with me at the end of the day that company has a customer base that will stay forever. Tell your executives to pick up a book from Kevin Blanchard - Raving Fans. Maybe they can learn how customer service actually works.

I was moving homes and was going to sign back up after a couple of months once we got into the new house being built. I will be moving to Frontier since they have been very responsive in scheduling a installation today. I will be updating this further depending on the response I get from spectrum. This post will be going up on all website reviews. Copy and paste is very simple.

Their ratings already says it all. Had service with Spectrum before leaving Cincinnati due to the pandemic. Just moved back tried to reconnect and the system says I own them money from a property address I have not lived in, in 12 years. (Strange that didn't show up when I ordered service for my previous home in 2019.) Finally after two+ hours, and four different CSR, the last rep basically said sorry if you don't have the receipt for returning the equipment (from the 12 year old address), then I must pay for $118 or $168 (depending on the rep; two reps told me two different prices) for the 10 year old obsolete modem and router. The crazy thing is that till today they never informed me their records show it wasn't returned. And of course their records could not be wrong. YEP... that's fine customer service and brilliant business thinking. Upest a good customer and throw away thousands in future revenue, and send them to a competitor to boot. All because for some worthless equipment.

I have been on the phone with Rectum at least 10 times in the past 2 months. I am working from home and the internet is ALWAYS disconnecting. Even using the Ethernet it's crap. I have had 3 technicians come out and they say everything is great. I'm no... it's not. It'll work for about a week after they leave and then back in the cycle of it being crap again. Nothing like trying to work and it keeps dropping. Oh and now the answer is, I have to many electronics hooked up to it, I'm we have had the same amount for over the past year. Nothing has changed. I think at one time we actually had more so they are full of it and just tell you lies to get you off the line with them. If you can avoid having them I would highly encourage you to do so.

Once AGAIN Spectrum is engaging in deceptive and injurious to their customers business practices with no government oversight at all protecting consumers. If you like constant rate hikes for minimalist services then they are the communication provider for you. One week ago, I get an email from them saying thank you for being a long term customer and they were now going to up my internet speed to 200 MBS at NO ADDITONAL COST to me. Today, I get my monthly statement and I see they are now charging me an additional 15 dollars a month for my internet service. Obviously this company has problems telling the TRUTH about their services. They have a monopoly in my City providing TV/Internet/phone service which is completely and utterly WRONG because communication services are vital in todays world and they should NOT be allowed to mistreat citizens with constant price gouging for minimalist services. By the way, this is NOT a one off for this company. Mistreating their customers IS their standard operating procedure.

We had a baby just as the pandemic started and had three major family events at the same time. I missed a notice of a price change that was hidden in an advertisement that month. The price change contradicted what was told me during set up of my account. When I noticed the fee error during a service interruption, I was berated for not being smart enough to review auto payments every month. I simply asked to get what I signed up for and a refund for their error. I was them lied to about the refund process when I returned the equipment.

I have had them for 11 years and have had nothing but problems. Unfortunately, there are territory restrictions and you have no choice to use them or not if you want cable and internet. I remember their commercials that downgraded satellite because in weather (rain, wind, ect.), dish loses service. Well, cable does too. Now, they are on a no contract kick as the satellite companies make you sign one so they can stick it to you in year two and beyond and that may be true, but after Spectrum tries to bait you the door with their $50 cable/ $50 internet plan on tv, they also screw you after that year is up too. And there is no price break as long as you a customer.

Many thanks to your company. Great experience all the way thru the process. People to talk with and solve my lack of knowledge. Your company has the attitude to provide a service that is way beyond other companies. Your Teck was outstanding and loves his job and your company.
Your people done what they said and pursued to get it done with real people. Your honest attempt to get it done was vary much appreciated. Your CEO needs to know he is way beyond other companies. Your company will go a long way in the business world.
Many thanks! C D Plank in Burbank, Wa. ******* *******806)

My internet worked for the first 10days before going down... never did come back up... even after two visits from there tech guys and also me going down to the spectrum store to swap out the equipment... the only good thing was that I plopped all of there equipment on the counter at the spectrum store and told them to go $#*! themselves within the first 30days... they have a 30day money back guarantee so I was able to skirt off without having to pay anything...