I currently work from home and the internet goes out constantly so we had to purchase unlimited internet through Verizon. The first customer service person told us that our modem needed replaced and scheduled someone to come out to change out. The technician that came out did not switch the box said there was a problem at the line and he would have to call another person to fix that problem. He also said we were at the end of the line for spectrum customers and we will always have problems. We have had problems in the past even before working from home. We were told to call back after the tech came out to get a credit and she didn't want to help, said it had to be out in 4 hour intervals or more. She acted like it was coming out of her pocket. Try working from hone when your internet constantly goes out, lose your work and have to sign back in. This is my service from Spectrum.