Spectrum

Spectrum has continued to contact me and harass me for an account that should have never been made, equipment was never used and returned and yet bills and phone calls are still happening. I would not recommend them to anyone nor will I ever consider using their services in the future.

I signed on with Spectrum for internet, cable and mobile services in June 2020. They have increased my internet and cable bill annually twice for a total of now $85/year. They promise another $14 increase next year. They said this is because they discount the first year of service and annually increase it until you are paying retail rates. I have been a loyal customer and pay timely. The thanks I get are increased bills. The only way to decrease the bill is to cut services. It's a huge, expensive slap in the face. I am disgusted and will be finding another provider. Beware.

I recently moved from San Diego to Oregon. My house closed escrow on 6/23, unfortunately Spectrum billed me for the entire month into July and they argued that this is part of the contract and referred me to the legal language that no one reads. This is monopoly behavior as they were the only provider in my zip code. It would have been easy to issue a credit given that I no longer used their service; instead, they were rigid and lost a customer for $79.99...

Never thats when. Our internet went out this past saturday along with my neighbors. So no internet, phone or t. V. for neighbor and no internet for me. No service was available in our area till Tuesday! What? I own a business and if a customer called me with an issue it is our job to fix it within 8 hrs, next day the very latest. Weekend or not. So we have to wait till the fourth day for someone to get this fixed. Wow! I would be out of business without s doubt. So now you know, when you are the only game in town. For internet at least, you can do whatever the hell you please.

Parents are trying to figure out why spectrum show commercials with two men/ women kissing, holding hands etc. Who are you all trying to reach...not us, but our children and grandchildren. We as parents/grandparents are sick and tired of this. You all have taken this too far. Parents can't sit down and watch television with their kids anymore. This is sick and unnatural, something has to be done. You all need to stop airing these commercials. By the way, what does medication has to do with your sexual preference/ orientation?

The mystery was cleared up by the technician Spectrum sent to my apartment because they got tired of dealing with me. After he checked my connections and broke an antique glass dish without telling me, I learned that Spectrum did not offer local channels in that 15-channel package, but that if we wanted them we had to purchase the higher priced package for $64 a month. With the hidden "broadcast fee," whatever that is, the "big savings" I was promised by the landlord amounts to $3 a month.

My 82 yr old mom who's on social security was moving from one "senior" apartment to another. Her "billing" cycle began 1/23. I turned her equipment in on 1/26, but the STILL deducted from her checking account $207 on 2/11. I called to get her reimbursed, but they said they bill monthly, not daily. I spoke with "management", and specifically asked if they were charging my 82 yr old $307 for 3 days of cable, and her response was "that's the policy". I can't believe they can get away from "ripping off" our seniors!

Basically you are paying 100 per month and receive no wifi connection, also suddenly disconnects you under whatever occasions. The customer contact is another joke and i wonder why this company still exists at this point. The whole spectrum is a $#*! and should go suck $#*!

All I want to know is why my bill went up for no reason! So I called. Which was great, a real person answered. Turns out she's worst than a robot. Asking me for a security code and refused to help me locate that. It was on my monthly bill statement. How hard is it to just where it is located? That's one count. Then I asked the price for a service in my area with voice and Internet. Which she doesn't know how much it was. Has she been through training at all? Second count. Okay, then I asked her to transfer me to the sales department so I can ask about promotions. She did! Hooray, except she transfer me to a totally irrelevant department. Third count. I mean, I know Bright House was infamous. Changing the name to Spectrum without changing how you assist the customer. What good does it do? This is why spectrum last half of its market cap! Lol, short this crap because it will eventually go out of business.

There's always something wrong with their service. For no reason, the cable box shuts off, and the screen goes black. That happened 4-5 times while watching a show. At night, when I click on the guide, it says, 'please wait.' What in the hell are we waiting for? I called them, and he said it was probably the cable box. If there was another cable company near me, I'd change! Their bill keeps going up, and the service keeps going down.

So many biased opinions in the ticker across the bottom of the screen. As a former journalism major at Texas A&M University, I was under the impression that to be a reporter you disclose facts... not opinions. If I wanted an opinion, I'd listen to a radio talk show or a tv "hosted" show. Why can't the news be factual and not opinionated? Shame on you for not strictly reporting and allowing individual bias to color your reports. I will NOT be subscribing to spectrum anytime soon.