SouthtreeReviews 381

I was extremely pleased with my order. They are very good at emailing updates on every step of the procedure. Which I appreciated. We have been watching our DVDs with joy! Weddings, baptism, Christmas, our son's sporting events of hockey, going away party. These are our memories that were lost to us. I'm very happy with Southtree's work. There is one thing I would have done differently. I wish we could have reviewed to VHS tapes to know exactly what was there. But we couldn't. Southtree did excellent work with what hey were given.

Photos and videos are priceless memories of our lives. Southtree made it possible not only to relive those memories but preserve them very well as well. The conversions from VHS to digital and audio cassette tape to digital were high quality; the videos did not show the usual signs of aging, and the music were as crisp as yesteryears'. They also keep you up to date as to the progress of your project and they do so interestingly, humorously and consistently. Southtree actually missed to convert two of the most important VHS tapes so I sent them back for conversion and they did so with no additional fee including shipping back and forth. I am very pleased with Southtree's service and will definitely strongly consider Southtree again once I have my hands on my trunkload of old photos, videos and music.

Very disappointed to learn... too late... that the ONLY CD size they have is 30 mins. They put one 45-minute lecture on 2 CDs... Ridiculous. I sent a letter to Nick Macco, the owner/president and received a reply back how happy they all were to hear how pleased I was with Southtree! Even tho' I gave them a list of the titles for the CDs (at their suggestion), they ignored it.

In their favor, the $5 fee was great and I received the CDs back in only 10 days, so my overall rating is 2 stars.

I discovered that some camera shops do the same service... and some will negotiate the price if you have multiple tapes.

I only gave them 1 star because that was the lowest I could select! I sent in 19 tapes. I got 15 back. One CD was so bad I couldn't watch it, the even cut out most of the music that was on it. Other CD's were duplicates. They also had some video that was copied over other video. They were grainy, and poorly copied. Its not as if these were 20 years old or more. Some were only 5 years old. They also sent me back VHS tapes that they claimed were blank when I know for a fact that I did not send them blank tapes. I am assuming they erased them by mistake. I filed a dispute with my credit card company for the full amount. Please don't fall for their special offers of $5.00 a tape... its not worth a penny! I am now out $82.00 as well as video they erased! I sent them to the company via USPS and they got them in 3 days. They shipped them back to me via Fed ex which was then transferred to USPS, It took over a week for me to get them back once they were sent.

I sent in tapes from our once in a lifetime trip, an African Safari. I got updates by tracking my package. They were sent to me by FD EX and then turned over to the US postal service. When reading policy, it says that they will be sent to me by their choice of delivery. I'm not sure why it didn't come to the house by FD EX. They got lost once they were turned over to the postal service. This happened in January and are just now offering to refund me... we will see. VERY poor customer service!

While the work was adequate, their information is terrible. I had Super 8 movies that I wanted on dvd. I never imagined that they wouldn't add the sound! It was only after I got the dvd and found no sound that I went searching on the help site. They answer one question "Can you capture sound from film?" Since I KNOW you can I never read that question. Shame on me. Here's their answer:
Sound on film reels are rare and at this time, we are no longer able to process the audio line with film reels. Less than 1% of film reels had a sound line, even fewer movie cameras recorded on this line, and at this time we are no longer able to source a film unit from our vendors that can digitize this part. We are able to digitize film reels and create great video files for you to enjoy.
If I had seen this I never would have used this company and would have gone to one of the MANY companies that do digitize the sound. I will now have to purchase the same service from a competent company and be forced to pay for the service twice. This is not good business!

This company promised to handle my media with care and professionalism. I sent them more than 500 slides and after a surprisingly short time, my slides were returned to me with an enclosed cd supposedly containing my converted media. I placed the cd in my laptop and discovered that they had sent me the converted pictures of someone else's media. This means that they are processing the media of more than one client in a common area. I contacted them via "chat" (the only offered option other than email) and they refused to talk to me on the phone, claiming their phone lines were down. They offered me no restitution other than "send your slides back and we will process them again in two weeks. It has been well over two weeks now and still no slides... I am very dissatisfied with the lack of professionalism demonstrated by this company. I trusted them with decades of memories and they have acted irresponsibly. I have yet to receive my converted media and original slides.

I responded to a facebook post with a "deal" about getting videotapes transferred to disk.

Gather a bunch of ten to send in at Christmas and shipped... got confirmation on January 2nd that they had been received, then another update and then an update on January 25th that my items were being "sorted"... and then the updates stopped and I contacted via chat today Southtree (because they were not taking customer phone calls) to get an update since it has been over two months. I was first told that my videotapes had been converted and were being uploaded to thumb drives. Ay nd we went back and forth and I was told that the original estimate of 6-8 weeks is just that an estimate and that they would see what they could do to get me out of production sooner. And that there was an update posted to my account yesterday (but I got no email)... with a status. I have no idea when I will be getting my items but I feel like I have just gotten a heapload of bs... here's hoping that the quality is at least reasonable. I'm feeling really dumb for having trusted this vendor!