I was extremely pleased with my order. They are very good at emailing updates on every step of the procedure. Which I appreciated. We have been watching our DVDs with joy! Weddings, baptism, Christmas, our son's sporting events of hockey, going away party. These are our memories that were lost to us. I'm very happy with Southtree's work. There is one thing I would have done differently. I wish we could have reviewed to VHS tapes to know exactly what was there. But we couldn't. Southtree did excellent work with what hey were given.