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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I lost someone special to me and had his pictures upload so I could get a bracelet, when I opened my package and saw how perfect it was I immediately got teary eyed! This website is perfect! Thank you all!
Beautiful jewelry, especially original photo charms and great support team, all your request are able to solve within one day.
We appreciate your kind words, Katerina! We will continue to provide the best quality and service. - Tiki
Tolle Produkte, einmalige Stücke, tolle Kundenbetreuung, Klasse Service
Schnelle Lieferzeiten
Immer gerne wieder!
Wir sind so froh, dass Sie mit unseren Produkten und Service zufrieden sind, Brigitta! Ich werde sicher sein, Ihre freundlichen Worte mit unseren Teams zu teilen. Vielen Dank! - Tiki
Amazing product! Really liked the quality. I wanted to find charms that are unique and soufeel is the perfect solution!
We are so happy that you love our products, Ofek! I will be sure to share your kind words with our teams. Have a wonderful rest of your weekend.- Tiki
The concept is good l spent $65 on a phot locket necklace, so excieted to get it in the mail, the photo quaility is very poor in contrast to what they show on their website. Its like l printed it on normal paper with my cheap home colour printer. Dissapointed. The photos they show on the website are crisp, sharp and amazing, my phot was taken with a relayable camera too.
Please accept our apologize for letting you down, Amanda! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you! -Tiki
Received an £18 bead that looked nothing like the picture, emailed to ask for a replacement and was advised I would have to pay over £10 to send this back and receive a replacement!
Lost a lifetime customer, stick to pandora
We're so sorry to see that we let you down, Laura. We'd like to look further into this with you. Could you please send us a email to cs@soufeel.com with your order number and more details?
I've been a Soufeel customer for a few months now. The quality of the goods is amazing and I'm starting to make a lovely collection. Always very helpful to answer any queries.
We appreciate the confidence you have placed in us, Alison! We look forward to providing you with the best possible service in near future.-Alison
Love it Perfect for my daughter she is 8years old her name is 10 letters long I was kinda Iffy on how it was going to come out. But. It was great
We truly appreciate your business, Erika! We’re grateful for the trust you’ve placed on our website. Please don’t hesitate to contact us if you need further assistance. We hope to have the pleasure of doing business with you for many years to come.-Alison
Martha was very professional. She understand my problem. I am very happy with the products of Souffel and with the assistance of your Customer Service.
Thank you for giving us the opportunity to serve you, Ivonne. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day! -Caroline
I order on August 2nd for my first order... and it finally shipped on August 11th right? And now it's freaking August 23rd and my shippment hasn't moved... I purchased another order and paid for faster shopping to test if it would even arrive earlier and nothing has changed. I bet you they didn't even "ship" it at all.
We really apologize for the inconvenience caused to you, Karen. Please send your order number to cs@soufeel.com, our customer service will definitely track it for you. -Caroline
Love their products, very well made and of high quality. Have ordered 6 times and have yet to be disappointed =) they also make perfect gifts. Have had one newly arrived necklace that i haven't worn oxidize one time, emailed customer service, and they gave me an option to be sent a replacement or refund, so far i have been very happy with this company.
Really appreciated for your kind words, Peach! We'll do our best to provide you a better service in the future! -Caroline
I love my necklace i received today i am so excited to already wear it i got exactly what expect so thank you again
Thank you for giving us the opportunity to serve you, marcia. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day! -Caroline
Good services, good quality, goof value for money, fast delivery services.
Excellent service by operate.
We appreciate you reaching out to us to share your experience, ROSHELLAH. I will be sure to share your kind words with our teams. Have a wonderful rest of your week.- Stella
I liked the quick and nice customer service but i didn't get the order yet so i can't judge yet. The Website is very attractive and nice and the discounzs also are amzing. I hope it will be like what i saw and order. I am so excited
We are happy to hear that you love our items, Johara! Please send an email to cs@soufeel.com so that our customer service representative can help you track your order. Have a nice weekend! -Tiki
I recently ordered a necklace on their site and realized I had a change of heart with the item. I've tried calling numerous times and sent emails to which they havent replied. I need to return this item and I cannot get in touch with them. This type of customer service makes me so angry.
We apologize for that, Kenny! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you! -Tiki
Ich bin sehr zufrieden mit der schnellen, kompetenten und sehr freundlichen Dame, die sich um mein Anliegen gekümmert hat.
Vielen Dank, dass Sie uns die Gelegenheit gegeben haben, Ihnen zu dienen, Mari. Wir werden uns das mit unserem Team teilen. Ein schönes Wochenende wünsche ich ihnen! -Tiki
I really love all 13 charms I ordered including the personalized photo charms. I have 4 more charms just got shipped out today, not sure why it was such a delay. Customer services were very prompt and efficient when I contacted them via online chat and emails. The shipping, however, is a little slower than I expected.
Thank you for giving us the opportunity to serve you, Huy. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day! -Alison
I received help fast and the problem was solved quickly. I think getting a quick response is key to customer service but most importantly making sure the issue is resolved!
Hi Samantha, thank you for your support. We will keep working and provide better service in the future.- Alison
I got 2 heart charms bracelet for me, 2 for my sister and one necklace to my mom. I used my bracelets twice in a week and the color started FADING. My moms necklace started oxidizing. I'm so ashemed of sending the bracelets as a gift to my sister now. Because I see the quality is pretty bad. I sent them an email, nobody replied. I called, they don't anwer. Horrible experience
Hi Ellen, we are so sorry about this inconvenience caused to you, we really apologize for the inconvenience caused to you. Could you please send your order number or the email used to place the order to cs@soufeel.com? Our customer service will definitely solve the problem for you in priority.-Alison
Fantastic product that is so personal and brings memories back to life in real time no matter where you are. Great Quality and would make a perfect gift.
I'm so pleased with mine xxxxx
We appreciate the confidence you have placed in us, Jessica! We look forward to providing you with the best possible service in near future.-Alison
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Ariel! We´ll do our best to provide you a better service in the future! -Caroline