I really love all 13 charms I ordered including the personalized photo charms. I have 4 more charms just got shipped out today, not sure why it was such a delay. Customer services were very prompt and efficient when I contacted them via online chat and emails. The shipping, however, is a little slower than I expected.
Thank you for giving us the opportunity to serve you, Huy. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day! -Alison