On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This web have an excellent customer service, just need to see the product so thanks for the excellent customer service
Thank you for your positive review, Adriana! We highly appreciate it! We will be sure to share this with our team. Thanks again! - Tiki
I purchased 4 personalized bracelets on 10/26/17. The website clearly states orders would be shipped within 3 business days.
As of 11/15, my items still have not been shipped. I have been emailing the company since 11/4 only to be advised that they are still working on it and that the orders are manually completed. All they are doing at this point is giving apologies.
I will not recommend this company to anyone and definitely will not be a return customer. "Sorry" Soufeel as you stated to me.
We apologize for letting you down, Dawn! We will improve the process of orders in the future. We appreciate your patience and understanding. If you need any further assistance, please feel free to send an email to cs@sofueel.com. Thank you! - Tiki
Really wish I got my personalized bracelet to even give a proper review. Was hoping to get for a Christmas present and ordered it 3 weeks ago, paid for it twice, talked to customer service twice. Sadly still nothing. Thanks soufeel. Was counting on this.
We apologize for the inconvenience caused to you, Aaron! Could you please send an email to cs@soufeel.com so that our customer service representative can help you as soon as possible? Thank you! - Tiki
Even though it took longer than I expected I got my order and the 4 pieces are good. I also understand that my order was more deteling. So super nice beautiful and we'll made. Thanks
Thank you for your feedback, Lisandra! We will share this with our team and will make effort to improve the shipment. Enjoy your weekend! - Tiki
I have ordered a few times from Soufeel. And have always been very pleased. I particularly liked the hearts I ordered in memory of my late Mam and Sister. I was able to upload a picture of there favourite flower to have printed on them. I was so pleased I ordered a set for my other sister. I own a couple of Pandora bracelets and the Soufeel charms look as good as the Pandora charms. I would recommend the Murano glass charms Also there customer service is very good to deal with.
We are so happy to hear that you are satisfied with our products, Ailish! We will continue to provide the best quality and service in the future! Have a nice weekend! -Tiki
The customer support is very effective. They always answer the questions and work hard to solve the problems. Thank you Soufeel!
It's our honor to serve you, Gisela! We will be sure to share your kind words to our team! Thank you! - Tiki
Ordered a photo charm, and extremely happy with it and the service over email was excellent! Would definitely recommend! Perfect Christmas present!
Thank you for your positive feedback, Rebecca! We are so happy to hear that. Would definitely continue provide the good quality and best service. Thanks again! - Tiki
Great company. Great prices. Referred to friends and family. Great customer service. Will be doing more ordering.
We are so happy to hear that, Shannon! Thank you for your kind words. We will be sure to share this with our team. Thanks again! - Tiki
I ordered 5 rose gold rings. They were worn on a daily basis and after 3 days, the color began to fade from a rose gold to a pale yellow. After another week of it being worn, the band was completely silver. I talked to Soufeel's customer service over ten different times about the issues I was having with the items, but each time, I was told that they were unable to compensate me. They also requested additional photos of all the defective products, to which I complied. Even after that, I was denied compensation. Fed up with the
Terrible service and products, I requested for a refund, but was met with refusal and was asked to return the items. Keep in mind, I would NOT receive compensation nor a refund, so I complained until they agreed to give me a refund. It took two weeks for me to get my money back, but even then I did not get allmy money back. Overall, my experience was terrible and if there was an option for 0 stars, I would choose it in a heartbeat.
After My Sister passed away earlier this year, i wanted something special as a gift to My other Sister who was her Twin, I have just recieved the photo charm bracelet and i just cannot thank you enough it is absolutely beautiful Soufeel you have really done me proud
Hi karen, we appreciate your support and feedback. We will do better to offer more items and excellent service for you.- Alison
It says this web site is not safe. Please explain this to me. I see people complaining about not getting their orders.
Hi Regina, we can assure you our site is secure, Our customers’ security and privacy has always been a top priority. If you have problems in placing order, please send email to cs@soufeel.com so that we can check this further for you.- Alison
I ordered an item from Soufeel however when it came I was disappointed with the picture I had chosen. It was black and white. I contacted Soufeel and they answered my email straight away and are very kindly replacing it for me with another photo but coloured. Excellent service
Thank you for your feedback. We are sorry about the inconvenience caused to you, we will improve the quality and serve you better. Have a nice day!- Alison
Please be aware of this website as it is worst place you could ever shop from. I order a custom pendant and I was suppose to receive it in 11-15 days. Nothing came. I emailed the CS and I was told to wait 18 business days. So I did and its been 22 business days and I still havent received anything. I have emailed several time to CS and all I ever get is to wait for another week. I have lost hope and this company is not even refunding my money back. This company is a joke and a fraud. Please be aware dont get fooled. Thats my advice.
Please accept our apologize for the delay caused to you. We'd like to look further into this with you. Our customer service representative will email you again to solve this. We appreciate your patience and understanding. - Tiki
I received my order after 2 weeks. One charm is really nice, but I don't really like the personalized charm. You can barely see the engraving (and I payed extra for it), and the picture is not like it was when I ordered it.
We apologize for the inconvenience caused to you, SABRINA! Please send an email to cs@soufeel.com so that our customer service representative can track your order. Thank you! -Tiki
Worst experience. Never got the item until one and half month. Then asked for the refund. The customer service phone number goes to voicemail. And you have to wait 24 to 48 hours to get response.
We apologize for the delay and inconvenience caused to you, Krishana! Please send an email to cs@soufeel.com so that our customer service representative can help you. Thank you! - Tiki
Tutto che è stato ordinato fin'ora, molto soddisfatta sia me sia a chi le ho regallato. Comprerei anche altre volte...
Siamo così felici che sei soddisfatto dei nostri prodotti, Oana! Saremo sicuri di condividere le vostre parole gentili con la nostra squadra. - Tiki
Really like the products. They look fantastic and the material is absolutely awsome. I recommend and i am al
Thank you for your kind words and valued business, crinuta! We are honor to have client like you! I will be sure to share this with our team. Thanks again! - Tiki
I purchased a leather bracelet with several charms as a memory bracelet for a memento of my dog who recently died. The quality of the leather bracelet is fabulous and the photos were spot on. I had never heard of Soufeel and found them through a search. I had no idea about their products and I am so thrilled to have found them. Quality, amazing customer service top notch and lots of products to choose from. I highly recommend this company. I know I'll be using them again.
Thank you for your valued business, Kim. We greatly value your trust and confidence and sincerely appreciate your loyalty to our business.-Alison
Highly recommend. My order failed to arrive the first time but was quickly and efficiently sorted out by Cherry. Prompt reply to all emails and regular updates of order status. Charms were beautiful
We are so glad that you are satisfied with our products and service, Susan! We would also like to thank you for your purchase of Soufeel Jewelry. - Tiki
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive review, Yvonne! We are so happy that you are satisfied with our products. Thanks again! - Tiki