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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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Magnífico trabajo y mejor trato, tuve una duda y enseguida me la. Resolvieron con muchisima amabilidad
Amazing and Fantastic will definitely by again, bought lots of charms and a bracelet to make for my mums Christmas, also bought a charm with my boyfriends photo on it and got it engraved. Thank you again you are a wonderful company to Buy from. Lisa.
We highly appreciate your positive review, Lisa! And we are so happy you are satisfied with our products. We will be sure to share your kind words with our team. Happy New Year! - Tiki
I cannot express how beautiful my keepsakes are the quality is perfect and the craftsmanship is excellent... your companys customer service was wonderful keeping in contact the entire month. I know I was upset because of the timing that I ordered a month ago they made every way to try and get them to me. I would recommend this company but order early to make sure u get your beautiful item that was the only thing is I didnt get them for Christmas but I will order and remember to order early
Thank you Mia and Jess for all you did at customer service u get 5 stars
Nina Vecchio
Thank you for your trust and support, happy New Year!-Alison
Everything was perfect! What I've ordered is so beautiful, assistance team very helpful (thank you Fannie).
Happy to hear this, Marlena! I will be sure to share your kind words with our teams. Merry Christmas and Happy New Year!- Alison
Purchased both a gold and silver Carrie necklace for my college age daughters. Loved them and so did the girls.
Happy to hear this, Laura! I will be sure to share your kind words with our teams. Merry Christmas and Happy New Year!- Alison
I ordered two name necklaces 3 weeks ago and haven received anything in the mail, said it would be her before Christmas and now I have no gifts to give to anyone today. Starting to wonder if this website is a scam, I for sure would love a refund but they are never available.
Hi Justice, we would like to apologize for this inconvenience caused to you, please send us the order number or other details to cs@soufeel.com so that our customer service rep will look into this further for you.- Alison
Ordered a Christmas gift for my sister. I was so excited because I knew she would love it. It was ordered three weeks ago and it still has not arrrived. I was told it would arrive by the 19th. First I was told DHL would deliver it. Then I was told it was delivered. It was not. Then I was was told it had not shipped and should arrive before Christmas. I was then told that it would be delivered by regular mail. I wonder now if this business is running some sort of illegal scam where I should contact the authorities. Perhaps the good reviews are false. At any rate, I will make sure this company does not get any more business for me or the numerous individuals I work with. Buyer beware!
We apologize for letting you down! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you! - Tiki
Unazienda di parola, ciò che propone lo realizza. Ottimo lavoro. Continuerò certamente a rifornirmi da loro
Grazie mille per la tua opinione, Fabian! Saremo sicuri di condividere le tue parole gentili con il nostro team! Buon Natale! -Tiki
Ive bought a personalised necklace and it still hasnt come, Ive contacted the company but they havnt replied!
Hi Jack, we are sorry about this inconvenience caused to you, please send your order number to cs@soufeel.com and our customer service rep will track the status further for you.-Alison
SOUFEEL was founded in 2009, since then we have delivered the best shopping experience for jewelry lovers all over the world. SOUFEELs direct to consumer model allows us to create the most beautiful charms, beads, bracelets and other accessories, and offer them to our customers at ultra-competitive prices all backed by our class leading guarantee and customer service.
Ive ordered from them about 4/5 times and each time I was Pleased w/ what I ordered ( Great Gifts)... **ONLY THING I DONT LIKE is that you are able to earn points from the money you spent but it expires...
Hi Tyshel, we are sorry about this inconvenience caused to you, please send us email to cs@soufeel.com and specific the issue, we will help you further.-Alison
I received my 5 charms yesterday they are beautiful so very pleased with them. They took just over a week for delivery at Christmas. I will definitely be purchasing from your company again.
Happy to hear this, Anne! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
I ordered 2 name necklaces on 12-04-17 and they have never came in, was notified that it was shipped back to them. Very disappointed with Soufeel, now im scrambling to find a christmas gift this late into december. DONT BUY
We apologize for letting you down, David! We will improve the process of orders in the future. We appreciate your patience and understanding. Please feel free to send an email to cs@sofueel.com including your order number, so we can look into this further for you. Thank you! - Alison
Great customer service. Responded to my issue right away. Received order Love the personalized products. Already made a second order and recommend site to my friends and family.
Thank you for your positive review, Melanie! We are so happy that you are satisfied with our products. Thanks again!-Alison
I ordered 3 things on December 7,2017 it was shipped two day later and still hadnt come. It hasnt even left for transit its been 11 days
We apologize for letting you down, Myari! We will improve the process of orders in the future. We appreciate your patience and understanding. Please feel free to send an email to cs@sofueel.com including your order number, so we can look into this further for you. Thank you! - Alison
The customized charm I received is absolutely beautiful. The picture is clear and it will make a young girl very happy!
Happy to hear this, Jessica! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
Best customer service by far. They help any of their customers if they need help with their orders and it makes it so much easier on us with their help. They're truly the best.
Thank you for your positive review, Isaac! We are so happy that you are satisfied with our products. Thanks again!-Alison
I ordered a Mother's ring for my wife last night. The website was very poor in determining the proper color of stones for my children and the month they were born in. Since I am color blind I also asked a friend to help with picking the right colors. We did the best we could and placed the order. I also left a request for a call and an email ticket to make sure the colors were correct before the order was completed so the ring would arrive properly and by Christmas. 45 minutes later a rep. Called my friends phone back (the number we left), I had not even received a confirmation email. She basically explained that the colors of the stones were not what I wanted do to the poor quality of the images on the web page. I asked if they could be changed over the phone. She informed me that because production has already started there was absolutely no way of making any changes to the product. I then inquired about the 90 day return policy advertised on the web page. I was then told to return the ring, have a correct one made would be a 30% restocking charge. I tried to cancel the order at that time and requested for a supervisor as the rep. Was now just talking over me and getting nowhere. I was told cancelling the order would also include the same restocking fee. I am waiting for the charges to clear so I can dispute them. My friend also just called to say that called her back in regards to the cancellation, she gave them my number and I have yet to hear back from them. I will be giving them 1 star below, only because I cannot give 0!
Hi James, we would like to apologize for this inconvenience, our customer service will contact you and help you further, please check your inbox at your convenience.- Alison
MI TROVO BENISSIMO CON VOI I VOSTRI PRODOTTI SONO BELLI E SIETE VELOCISSIMO. FARO' UN SACCO DI REGALI A VOSTRO MARCHIO QUEST'ANNO
Grazie per averci dato l'opportunità di servirti, ANTONIO. Siamo felici di sapere che ami i nostri articoli e sarò sicuro di condividere le tue parole gentili con i nostri team. Buona giornata!-Alison
My son bought it for his girlfriend and she absolutely loved it. Definitely will be order from here again
Happy to hear this, Rachel! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Estamos muy contentos de que estés satisfecho con nuestro servicio, Silvia! ¡Gracias por sus amables palabras! ¡Nos aseguraremos de compartir esto con nuestro equipo! -Tiki