James H.

I ordered a Mother's ring for my wife last night. The website was very poor in determining the proper color of stones for my children and the month they were born in. Since I am color blind I also asked a friend to help with picking the right colors. We did the best we could and placed the order. I also left a request for a call and an email ticket to make sure the colors were correct before the order was completed so the ring would arrive properly and by Christmas. 45 minutes later a rep. Called my friends phone back (the number we left), I had not even received a confirmation email. She basically explained that the colors of the stones were not what I wanted do to the poor quality of the images on the web page. I asked if they could be changed over the phone. She informed me that because production has already started there was absolutely no way of making any changes to the product. I then inquired about the 90 day return policy advertised on the web page. I was then told to return the ring, have a correct one made would be a 30% restocking charge. I tried to cancel the order at that time and requested for a supervisor as the rep. Was now just talking over me and getting nowhere. I was told cancelling the order would also include the same restocking fee. I am waiting for the charges to clear so I can dispute them. My friend also just called to say that called her back in regards to the cancellation, she gave them my number and I have yet to hear back from them. I will be giving them 1 star below, only because I cannot give 0!