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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I'm very satisfied with my order. Everything is very high-quality and dignified. I can confidently recommend this company
I've ordered an engravable ring and was delivered back in February. Unfortunately, my daughter's name was engraved incorrectly. I informed Soufeel about the case and they replaced my order free of charge.
I should have had rated 5 stars, but because of the long period of production and delivery time I am obliged to only give 4.
We apologize for the delay caused to you, Butchukoy! We will make effort to improve this in the future! We highly appreciate your feedback! Have a nice weekend! -Tiki
Am so happy when i saw those brace its really very nice thank you soufeel. And am so happy that u have responded to my mails. So satisfying with ur service thank you once again thank you so much.
It's our honor to have customer like you, Chinmaye! We also would like to than you for your business at Soufeel. And we will be sure to share your kind words with our team. -Tiki
Happy wirh my Name Bracelet!. The only thing that I was concerned about was the response return... but my Name Bracelet came yesterday, 3/9/2018...& it was really cute,& it even came with a SOUFEEL GIFT BAG!. I may be making a few more purchses. Thanks, SOUFEEL!...
Thank you so much for your trust and positive review, Ashif! We will continue providing the best service and products in the future! -Alison
Online more scram companies have but soufeel is Different, mostly I like soufeel customers supporting
Thank you so much for your trust and positive review, Ashif! We will continue providing the best service and products in the future! -Tiki
I ordered a necklace of my boyfriends name 4 days ago & Im waiting on a email i still havent received it, i need it by the 15th of this month & yall telling me it take this long to get done?, I really just want my money back. 33.99 just went a waste.
We apologize for the inconvenience caused to you, Tray! Could you please send an email to cs@soufeel.com so that our customer service representative can help you. Thank you! -Tiki
I love your products, and I'm always promoting them to my friends and family, and between that I'm giving them some gifts of your brand
Thank you so much for your recommendation, Andreia! We are so happy to have customers like you, and we will be sure to share your kind words with our team! -Tiki
I ordered a custom necklace 2/11 and my order form said except shipping 3-6 business days, those days came and went, I went online to track my shipping and it said "processing" I sent in a "ticket" since there is no phone number and was emailed back by a lady named Martha that told me they were upgrading their shipping department and nothing would ship out until 2/28 I told her that's not what was on my records and that wasn't good enough. I waited a few days and after reading everyone's complaints on facebook I sent another email telling them this was unexceptable and I should be upgraded to express shipping since its been almost 1 month since I ordered, she then told me my necklace was made but didn't pass inspection because they wanted it to be nice and it was being remade and if it passed this time it would be mails with in a day and then 3-6days for the express shipping -that was 2/21 here we are 3/1 and it still says "processing" DO NOT order from this company these people are scam artist and theives! I do not believe they have any intentions of mailing our products off or if they are even still in business. Bad thing is even if i cancel the order now I garentee I won't get the money back for another month or so.
We apologize for the inconvenience caused to you, Heather! Please accept our explanation. Actually, we have the notification in the product page on 9th Feb that we'll spend some time upgrading our manufacturing facility, and this item will be shipped on Feb. 28. We are a reliable company, and we will be sure to ship your order asap once the necklace is done, please don't worry! We highly appreciate your patience and understanding! -Tiki
I ordered a necklace with my fiancé's name on it, i have not received a confirmation email. I keep looking at the tracking process but it has said processing since i have ordered it. I cant seem to find an email to get ahold of them. I feel like i've waisted $30. Highly annoyed
Please accept our explanation. Actually, we have the notification in the product page on 9th Feb that we'll spend some time upgrading our manufacturing facility, and this item will be shipped on Feb. 28. Please send an email to cs@soufeel.com so that our customer service representative can help you. Thank you! -Tiki
Prodotto ottimo! La collana è veramente bella, uguale a come viene mostrata sul sito! Consegna veloce e venditori disponibili e cordiali.
Siamo così felici di sapere che sei soddisfatto dei tuoi articoli! Grazie per il vostro feedback e parole gentili. E saremo sicuri di condividerlo con il nostro team. -Tiki
Me and my co-workers pitched in to get our co worker and friend a necklace because he brother passed. We ordered it on 2. 9. 18 and its now 2. 27. 18. I haven't received any correspondence. They claimed they shut down the shipping for 2 weeks now. Their isn't a phone number to call, a live chat that work, anything. This is such a huge let down for my friends.
Please accept our sincere apology, Candace. Please send us email to cs@soufeel.com so that we can help you look into this further.- Alison
I am very pleased with my new necklace... I will definitely order from soufeel jewelry again... Thank you
Thanks for your encouragement, NiNa! We will continue in my efforts to do anything.- Alison
I love services and articles of Soufeel.
Getting always answers. The articles are very nice. Thank you.
Thanks for your encouragement, Nadine! We will continue in my efforts to do anything.- Alison
My wife ordered a personalized bar necklace for our son's girlfriend for Valentine's Day. Ordered it a week before Valentine's Day knowing that it would not arrived until at least a few days after Valentine's Day. Even received a message the day after ordering of when to expect shipping to occur. The day came and went and when my wife inquired. There was not a telephone number to call. The so call Live Chat was not available. You had to send a ticket for inquiry. Once we sent a ticket, received an automated e-mail that they were not shipping for 2 weeks to upgrade their systems. The company probably knew when orders were placed prior to shutting down shipments that people would not receive their orders as intended. This company is also out of Hong Kong that has to ship to the US. This is terrible service and communication. Don't order from Soufeel.
We are so sorry about this inconvenience caused to you, John. Please send your order number to cs@soufeel.com so that we can help you look into this further.-Alison
When my order was apparently delivered to my residence and I never received it. Soufeel Jewelry customer service was helping me every step of the way. We kept in contact through email and they were quick at responding to my questions and concerns about my package. Its the best customer service I ever received when something goes wrong. It wasnt their fault about my stolen package but I felt like I received more help than the actual shipping company USPS. Which was amazing.
Thank you for giving us the opportunity to serve you, Liza. We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. Have a nice day!-Alison
They have good and nice things and the staff are very kind and helpful. I totally recommend it. I had a little problem with them but they sort it out at the moment. You can trust them
Happy to hear this, Andra! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
I ordered two necklaces from this company, they arrived within a week and beautiful condition. I couldnt be happier with my purchase. They are so elegant and very well made. Ill definitely order more products from them.
We highly appreciate your positive review, Lizbeth! And we are so happy you are satisfied with our products. We will be sure to share your kind words with our team. Have nice week! - Alison
Siete eccellenti, ora più che mai suggerirò la vostra azienda per la vostra onestà, serietà, gentilezza, oltre alla bellezza dei vostri prodotti
Grazie mille per le tue parole gentili e le tue raccomandazioni! Lo apprezziamo molto! E saremo sicuri di condividere le tue parole gentili con il nostro team! - Tiki
I paid for a necklace that i never received! Contacted customer service with no response from them. Don't waste your money!
We apologize for the late response, Susan! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com with your order number? Thank you! -Tiki
BUY FEW CHARM WITH PICTURE, AT THE OFFERS SAY IS 925, I BUY PANDORA CHARM AND I HAVE QUALITY PRODUCTS, SOUFEEL IS NOT GOOD BECAUSE THE CHARM IS READY WITH THE PINK COLOR, AND THE CUSTOMERS SERVICE IS NOT RESPONDING WHEN YOU SAY IS NOT QUALITY ABOUT THE OFFERS HAVE IN THE WEB SITE. POOR
Hi ALINA, we would like to apologize for this inconvenience, please send email to cs@soufeel.com so that we can help you further.-Alison
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear that you are satisfied with your order, Lyahova! Thank you for your recommendation! We highly appreciate it! -Tiki