SoufeelReviews 915

I waited 3 months to receive my item. 3 months! No one ever told me that my item was only waiting for redelivery fee to be paid again simply because the address I meant to send it to was incomplete. I gave them a heads up that there was a delivery exception and to be expecting it and to please resend it. Their excuse? They had not yet received it when I first told them it was coming back. What followed next was a poor apology and a promise that it would never happen again andthen asked/expected to repay for shipping. I've never had this happen to me before and will not risk ordering from them again. The sad part is that this item was an anniversary gift. "Year Two" was an inscription, clearly the thought behind the gift is ruined.

I chose to deliver my jewelry in 2-4 days to expedite it and I got an alert a week later and said it wont be delivered until the following week totally 2 weeks to receive. I called customer service to cancel since I paid for service that I would receive in the time frame. The rep argues with me about my order. Horrible customer service. She stated although I paid to expedite it, there is no guarantee the jewelry will be received in that time frame since they have to make the jewelry. So missed leading and why pay the expedite cost if its not going to expedited. Will NEVER order from them again.

I ordered a customized necklace on the 28th May. It was supposed to be a gift for my Mum's 60th Birthday on 16th June. I'm still waiting for it. I had to contact them to find out where it was & have been emailing 'Vera' back and forth.

They've lied to me from the start; saying my consignment was returned undelivered at my address (no body was home) which isn't true. I had it sent to my office which is manned 12 hours a day & we've had no deliveries. I was then told to call Toll Priority myself to locate my parcel without even giving me the consignment number. I emailed Vera again & she promised it would be re-delivered within 48 hours; 48 hours is up and Vera has asked me 'to kindly wait for more time'. I've demanded a refund! I don't have anything 'special' now to give my Mum on her birthday!

Total A-holes!

I placed an order for one necklace and almost two weeks came and went. Customer service was terrible with updating me about my shipment. It said pending for over a week even though they took my money out of bank the same day I placed the order. Apparently there was an issue with my necklace. I was not notified about it. I had to ask for myself. They said on the third week my order was suppose to be at its destination. The date kept changing despite the shipping details on the website. If you choose regular shipping dont expect your package to come in a timely fashion.

I ordered two necklaces April 3rd for an anniversary present April 22nd. It is now the 19th and I emailed the company asking about the necklaces. Their response was to check my mailbox. I told them it has not arrived and they said I have to follow up with USPS. How is this acceptable? I have cameras on my front porch and mailbox and would know if it was delivered and stolen. I still have not received it and they are not much help. Steer away.

I ordered 3 personalized bracelets to give as late, after X-mas gifts, I placed the order on 1-20-18 and today is 4-13-18. I have sent numerous emails, phone messages. Nothing has resulted in a response from Soufeel. Be careful in ordering from this company, I am a highly unsatisfied customer. It unacceptable that you can not contact someone and more than 3 months have gone by with no response and no products in hand! Money down the drain! Big Scam!

Amy made this experience wonderful! I am such a happy customer, she constantly reassured me. She also replied back within adequate amount of time.