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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I've been waiting on my watch now for 2 weeks and it keeps saying processing and it hasn't been delivered which is a piss take which just shows they've taken my money from my cardb
I have ordered a few items now and every one has been lovely. Had a slight problem with one of the items on the ingraving side but was rectified without any problem at all. Very helpful accommodating staff.
Hi, friend, I am glad to hear that, and thanks for your support! Have a nice day~
I ordered 2 personalized silver medallions with the picture. I received them with difficulty; it took longer than it is said on the site. However, one of the medallions is not what I ordered. It had a different design. Different from the one I chose and paid for.
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Thank u so much for my necklace i ordered with u its so beautiful i can now carry my sister about with me all the time once again a big thank u
Thank you for giving us the opportunity to serve you. We will do better.
My 8 year-old daughter loves the name necklace she received as birthday gift. She put it on right the way!
Glad to hear that! Happy Birthday!
Ho conosciuto il sito soufeel l'anno scorso, facendo un'accurata ricerca, il sito è affidabile, i gioielli sono bellissimi nei loro particolari, tutti argento 925 certificati. Ho preso braccaile componibile e perogni occasione aggiungo charm al mio bracciale, che dire sono supendi e pregiati, corredati di confezione regalo. Ringrazio inoltre l'assistenza clienti (in particolare Sara) che è di una cortesia e disponibilità infinita, celerissimi nella risposta e davvero seri nel risolvere i problemi. Ve lo consiglio anche in vista dei regali di natale.
Grazie per il tuo supporto!
I couldn't believe how nice my charms were till they arrived I was so overwhelmed with them I nearly cryed. They did a fabulous job can't wait to order more.
Thank you for giving us the opportunity to serve you. We will do better.
I totally messed up my order and had a question re: shipping when my three orders were different. Vera assured me the order would be coming together in one shipment and cleaned up my mess dealing with the shipping address. I would definitely place future orders with them.
Thank you for giving us the opportunity to serve you, Funk. We look forward to providing you with the best possible service in near future!
Sehr freundlich und sehr nett. Bekomme ein Ersatz da ich leider einige Steine verloren habe. Was bis jetzt nie bei Schmuck von Soufeel passiert ist
Hallo Meike, wir entschuldigen uns für diese Unannehmlichkeiten, wir werden die Qualität der Artikel verbessern und einen besseren Service bieten, danke für Ihre Unterstützung.- Alison
Ich habe nun das zweite mal dort bestellt. Es lief immer super, auch bei Fragen |Problemen bekommt man super Schnelle und sehr freundliche Hilfe, auch am Wochenende!
Freut mich zu hören, Dajana! Ich möchte sicher sein, Ihre Kinderwörter mit unseren Teams zu teilen. Haben Sie einen wundervollen Rest Ihrer Woche.-Alison
I haven't received my order yet, which is not my case. They charged my card a seperate amount from the $53.93 then another $0.45 without my permission. I emailed the company and got a response saying my bank charged me a fee because it is in another country, however I live in California and bought stuff as far as China and never has this been the case. I will not be giving them business don't bother buying anything from here their rip offs
We are really sorry about this inconvenience caused to you, Lexie. Please send email to cs@soufeel.com about your order details so that we can help you look into this further. -Alison
Super schöne Uhren, hab schon 5 Stück und alle super. Danke gerne wieder Mein Mann hat sich sehr gefreut. Liebe Grüsse
Danke für deine Unterstützung, Evelyn! Ich werde Ihre freundlichen Worte mit unseren Teams teilen. Haben Sie einen wundervollen Rest Ihrer Woche.-Alison
Very understanding and polite people?!
Had a little situation with a chain and they help me right away! Will definitely keep ordering from here! My daughters and I love it!
Thanks for your support, Marylou! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.-Alison
Very smooth cutting alphabet, good quality necklace, as per photo value for money. From the oder submit until receive good person in charge was very helpful and fast response for any questions
We are so happy to hear that you are satisfied with our products and service! We will share your kind words with our team! Thank you so much! -Tiki
Yo estoy muy satisfecha con las prendas de soufeel, son lindas y los precios son muy buenos. Pero también tienen un excelente equipo que te ayuda con todas tus dudas, prestando un maravilloso servicio a los los clientes. Los recomiendo 100 %!
¡Estamos muy contentos de que estés satisfecho con nuestros productos! ¡Apreciamos mucho sus amables palabras! ¡Y nos aseguraremos de compartir esto con nuestro equipo! ¡Gracias de nuevo! -Tiki
I ordered a personalized name necklace on June 13th and when i try to track it, it still tells me its shipped not even delivered!
Please don't worry, Melanie! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that our customer service representative can help you? Thank you for your understanding! -Tiki
I am a huge fan of Soufeels customer service team as well as their product. After receiving several photo charm bracelets as gifts I decided to purchase two on my own. There was an issue with the photos not turning out as I had hoped BUT Tracy@ Soufeel was on top of it and corrected the problem all while providing excellent customer service (which is hard to come by these days). I will continue to make purchases from Soufeel in the future!
Thank you so much for your kind words, Lois! We highly appreciate your trust to Soufeel, and we will continue providing the best service and products in the future! Have a nice weekend! -Tiki
Its been about 2 weeks and on the site it says 5-6 days to customize your necklace and it still hasnt been shipped out yet but you guys made sure you took money off my card same day. Please ship my necklace out soon.
Hi Simone, we are so sorry about this inconvenience caused to you, please send us email to cs@soufeel.com so that we can help you look into this further.-Alison
El reloj precioso todo muy bien. Calidad buena. Pero un reloj personalizado ya llevo haciendo pedido 2 veces y muy bien todo. Mi has gracias por todo ahhh y voy a pedir otro la otra semana.
Feliz de escuchar esto, Estrellita! Me aseguraré de compartir sus amables palabras con nuestros equipos. Que tengas un maravilloso descanso de tu semana.-Alison
I ordered these for my co-workers for the holiday! The website looks beautiful. I ordered from them because the website said they were located in NEW YORK! I placed the order and my credit card company called me and told me they are in CHINA! They had put a freeze on the order. THANK GOD. I allowed my credit card company to decline it! BEWARE of this company... but its a great idea! :(
Sorry about this inconvenience caused to you, Andrea. Please send email to cs@soufeel.com so that we can help you deal with this further. -Alison
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear that, please send email to cs@soufeel.com, they will help you.