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I order on August 2nd for my first order... and it finally shipped on August 11th right? And now it's freaking August 23rd and my shippment hasn't moved... I purchased another order and paid for faster shopping to test if it would even arrive earlier and nothing has changed. I bet you they didn't even "ship" it at all.
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We really apologize for the inconvenience caused to you, Karen. Please send your order number to cs@soufeel.com, our customer service will definitely track it for you. -Caroline