SoufeelReviews 915

This company has bad customer service! They dont want to return product that has broke and didnt look anything like the picture we wanted! Wanted to make a Christmas gift for my husband and didnt get the wallet and key chain till Feb. What the heck! Picture on the key chain fell out in two days! Drawing on the wallet was a complete fail! All I Want is to get my refund and said they will not do it. These people will ruin your gift! Please dont waste ur time and money here! They are a rip off! I wish I could put negitve 5 stars for them. Same on you soufeel!

I've ordered a picture watch for my husband for his birthday which is Sunday the 24th. I know it will not be here by this week. I should have read the reviews before I ordered their product. I keep checking the website on my tracking status and it's still say "being processed" I placed my order on the 8th of Feb, and still saying the same thing as of today. Dang mann... I should have read the reviews first. Very disappointed. I will not be ordering from them again. Order #*******628

Disappointed and disgusted.

I have made several purchase through this company and am very disappointed.
I'll start off by saying, when my Las order finally did arrive - the earrings arrived bent out of shape, irregular/uneven amounts of material were used so they did not match and in pieces with one of the stones DISLODGED completely. The chain for the locket was very poorly soldered, shorter and of inferior quality compared to the one I ordered for my daughter a year prior... The locket itself was smeared in glue and had a very crooked/bent loop which made it sit strangely on the chain. I had contacted customer service regarding these issues but nobody has responded in three days.

When I first purchased a locket for my daughter. It took longer than expected to arrive, which I can deal with, looked prety good at first but after being worn once it had started to oxidise quite badly and was covered in blotches.
With my second purchase, I had sent them an email within 5 minutes of placing the order to correct a typo on one of the items as the payment had gone through immediately and I didn't have time to cancel and reorder. After a long and tedious back and forth - they told me that the item was already in production (on a Sunday New York time) and to make any changes I would have to pay 30% restocking charge on all four items in the order of which only three were personalised, cancel the entire order and re-order. I offered to pay an extra 30% on the item that needed the typo corrected and have it processed as part of the original order or have it engraved on the other side - considering it was "in production already" within 12hrs of being ordered, but was brushed off.
I feel like there was no effort put in to keep their customer happy or even address the problem, just scripted correspondence and an attempt to get more money. Very disappointed and disgusted with the final outcome.

(I would post photos if my phone had enough memory)

I cant talk about how the product is because I have not gotten it yet. But I ordered a photo wallet for my wife on 12/21/2018 I knew it wasn't going to come by Christmas but that was okay it was only supposed to be about 5 to 7 bossiness days. By January 2019 i still had nothing and my order still said processing so I emailed them and they said that they had made my photo wallet but it didn't pass the test to be shipped so they had to make another one BUT now they were out of stock of my item till 1/14/19 they asked if I wanted a refund I said no because I still want what I ordered they stated they would start making my order on 1/14/19 it is now 1/22/19 and I STILL have not gotten my order and it still say processing I emailed them again the other day and still haven't gotten an email back. I will NEVER order fro them again. This is crap!

I decided the best present I could possible give my daughter on her 21st birthday was a picture of her and her dad the very last time they were together I choose this particular picture because the following day after his birthday he went to work as normal and collapsed at work and was admitted to hospital while after sometime weeks had passed they finally turned off the machines that was keeping him alive. My daughter was only 19 years young and she lost her papa her best friend and I no that I as her mam can never fill that void and her step dad can never fill her dads shoes so having this necklace she will always have her dad close to her heart inside and out. On recieving the item even tho arrived two days after her birthday it was a very unique special present which my daughter will cherish for always I can't thank you all for the brilliant work you did in turning a photo into a necklace well done from a very happy customer and a very happy daughter

The product was horrible. It looked like it was hand drawn by a junior high student with little to no skills. The product did not look like the picture sent in. Soufeel was contacted and responded to e-mails, but contradicted their website on how long it was going to take (web said 5-10 days; customer service said much longer for their special process - which was in no way special!). They also defended the final product stating it was supposed to look like it did. NEVER BUY FROM THEM!

Soufeel Jewelry has got to be the worst online experience I had to deal with for an online purchase. Not only did I not get acknowledgement when i placed the order, I had to go online and find out what i ordered was out of stock. It took me to send them a message to inquire about my order to NOW get an email saying their website doesn't update the supply of merchandise they have on hand and so what i ordered was out of stock. Then on top of everything they have the audacity to charge my card before confirming my order and before even knowing they can fulfill the order. This is UNACCEPTABLE!

Save me the reply back with your generic message saying customer service will handle my order. If anything not only should i be reimbursed but should be due some type of compensation especially due to the fact that what i ordered was for my daughters birthday.

NEVER AGAIN AND I'LL MAKE SURE TO PASS THIS ALONG TO ANYONE ELSE I KNOW THAT HAVE/WILL ORDER FROM YOU!

I would not recommend this company to anyone. I placed my order on 12.14.2018 and my order still says processing. The website clearly stated 5 to 7 days for processing. I have attempted to contact them by e-mail (auto reply comes back) and by phone (message is left, no call back). If you try to cancel the order it states a 30% charge. What about a 30% refund for order being late or canceling the order for full refund if you are not able to process the order. This company is poorly managed and customer service is the worst!