I ordered a dog tag picture chain for a young boy whose brother was recently killed in Thailand and it is still under process. I ordered it the 1st of February and it is nigh on impossible to get in touch. The boys funeral is tomorrow and i wanted it so his brother could at least have something closde to him. VERY VERY DISAPPOINTED
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.