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I would not recommend this company to anyone. I placed my order on 12.14.2018 and my order still says processing. The website clearly stated 5 to 7 days for processing. I have attempted to contact them by e-mail (auto reply comes back) and by phone (message is left, no call back). If you try to cancel the order it states a 30% charge. What about a 30% refund for order being late or canceling the order for full refund if you are not able to process the order. This company is poorly managed and customer service is the worst!
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Empty.
I'm so sorry you didn't get your order in time, there are so many item to product in order. Your customized item cannot be modified once you finish payment in general. Thank you for your understanding. We will connect our customer service to solve your issue quite soon.