A I.

Disappointed and disgusted.

I have made several purchase through this company and am very disappointed.
I'll start off by saying, when my Las order finally did arrive - the earrings arrived bent out of shape, irregular/uneven amounts of material were used so they did not match and in pieces with one of the stones DISLODGED completely. The chain for the locket was very poorly soldered, shorter and of inferior quality compared to the one I ordered for my daughter a year prior... The locket itself was smeared in glue and had a very crooked/bent loop which made it sit strangely on the chain. I had contacted customer service regarding these issues but nobody has responded in three days.

When I first purchased a locket for my daughter. It took longer than expected to arrive, which I can deal with, looked prety good at first but after being worn once it had started to oxidise quite badly and was covered in blotches.
With my second purchase, I had sent them an email within 5 minutes of placing the order to correct a typo on one of the items as the payment had gone through immediately and I didn't have time to cancel and reorder. After a long and tedious back and forth - they told me that the item was already in production (on a Sunday New York time) and to make any changes I would have to pay 30% restocking charge on all four items in the order of which only three were personalised, cancel the entire order and re-order. I offered to pay an extra 30% on the item that needed the typo corrected and have it processed as part of the original order or have it engraved on the other side - considering it was "in production already" within 12hrs of being ordered, but was brushed off.
I feel like there was no effort put in to keep their customer happy or even address the problem, just scripted correspondence and an attempt to get more money. Very disappointed and disgusted with the final outcome.

(I would post photos if my phone had enough memory)