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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I ordered a personalized wallet on May 14,2019 for a Father's Day gift. It was finally shipped out on June 8,2019 in Fremont, CA at 5:07 am it is June 14,2019 and its still there awaiting item. I have contacted Soufeel several times and they simply tell me to track which I did that's common sense. And they informed me its on its way. Father's Day is in 2 days and I know it will not be here and I am pissed. And when it comes I hope it looks nice. They didn't try and rush it to me or refund me my money or say sorry! There's no contact number to reach them. I should of viewed reviews before ordering. My coworker ordered from here so I thought I would be okay seeing how I ordered a month in advance.
Do not! Do not! DO NOT ORDER FROM HERE! I ordered the personalized wallet on MAY 19 2019. At first the website said 5-7 business days for processing. After 2 weeks I noticed it was still processing. Reached out to customer service. They said the wallet takes 11-14 business days to process. It would be shipped out on JUNE 4,2019, then 4 more days to reach the shipping portal then 7-10 more days to ship to me. Guess what? Its JUNE 14 2019 and my order is still processing. Now they said it will be shipped out JUNE 17,2019. I will NOT have my Father's Day gift for Fathers Day. DO NOT ORDER! IT IS A SCAM!
Had it made for father's day and must say Iam very pleased with the item, the chain could be sterling silver and it would be just perfect.
They were quick and very respectful and helped with any problems that I had And was able to fix the situation
The necklace and photo was so small that it looked like a joke. 70.00 wasted! Never again! So disappointed!
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Ordered a necklace for mothersday for my mom. Never recieved it, AND THIS COMPANY #SOULFEEL does not out insurance on their packages when they mail them... SO NOT ONLY DID MY MOM NOT GET HER MOTHERSDAY GIFT. BUT NOW THIS COMPANY WONT REFUND MY MONEY, OR WILL NOT SEND ME A REPLACEMENT NECKLACE.
So im f****d out of my time and money...
Thanks SOULFEEL for ruining my mothers holiday!
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Ordered a set of 3 bangle photo charms for my mother for mother's day. Read the personalized items take longer so I knew it wouldnt be here in time but it was ok since I was seeing her after mother's day. Paid the ridiculous fast shipping fee hoping it would be here in enough time to take with me to give to her. Week and Half Later... STILL PROCESSING!
I contacted them and they said it will take 2-3 days to prepare and 8 Business day to ship... IN ADDITION TO THE 10 DAYS I'VE BEEN WAITING!
Based on the other reviews I'm expecting incredibly overpriced crap to arrive.
Thanks for taking my money and ruining my surprise.
Hi Erin, we are so sorry for that you didn't get your present in time, Customized item usually takes some days to prepare, thank you for your understanding. You may also track your order here -> https://www.soufeel.com/trackorder
Good app I love the things they have to offer. Orders come in a decent amount of time. And easy to contact if you've got any questions or something has gone wrong. Really recommend them and their product!
Hi, we are so glad to hear that. Thank you for your support.
I ordered on april 30th and it is not may 14th i still have no received my package and i spent $35 on it. The tracking info has been the same for 6 days
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Ordered a photo charm for my mom about a week and a half ago for mother's day. I was scared because of the bad reviews and never recording any confirmation but it came in when promised and looks great. She'll love it and we are excited to give her her gift.
Hi Niki, we are so glad to hear that. Thank you for your support.
Customer service was fast and sufficient! They responded quickly to my stone that had fallen out and replaced it immediately! Thank you Soufeel!
Thank you for your compliment, we will do better.
Altho my query came about due to a fault I cannot complain about the customer service at all! Tracy emailed me and offered me a replacement and explained the time scales etc. Very happy thank you!
Thank you for your support, we will do better.
I've ordered so many items from this company they are fantastic! Really nice quality items perfect for any gift
Thank you for your compliment, could you please share it with us on the website? Thank you!
Placed an order and the corrispondance has been first class. Any questions asked have been replayed to. Can't wait to receive my order.
Hi, you may track your order here -> https://www.soufeel.com/trackorder, thank you for your understanding.
La verdad q encantada con mi pedido... merece la pena comprar y acer vregslos... no me esperaba q saldria ran chuli mi regalo
Hola, si está satisfecho con su regalo, ¿podrÃa compartirlo con nosotros en el sitio web? ¡Gracias!
Ordered beginning off March ready for mother's day and complained about my order yesterday about the fact the tracking information has been at the same area for three days and not been updated for a week and the day after complaining about them on trust pilot my tracking information is now unavailable and it's now saying unknown number, wrote too them on Facebook and contacted them you don't get no where nobody can tell you where your order is but just like that they can cancel your order by looks off it cuz now my tracking information is unknown, wish I had looked on Facebook first at the reviews on all there posts about peoples items not turning up
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
I love bracelet that's why I"ve been to a lot of website, and I found out that Soufeel's price is competitive. Quality is good, clasp is unique. Excellent customer service (Tracy). But make sure that you order the right size, because if not, you will end up paying the shipping fee for returning the item, and fee for the replacement.
So glad to hear that! We will do better in the future. Thank you for your suggest.
I am very surprised that there is such a good friend as Soufeel. Both jewelry and excellent service!
Thank you for your compliment, we will do better in the future.
I ordered a necklace for my girlfriend whose birthday was on 20th of February from soufeel.com a month ago and still hasn't gotten my item yet. I tried to contact them countless times by submitting a ticket and writing an email. When they finally replied to me they said they are going to ship my order on 22nd of February. Today is 26th and the website says it is still processing my order. My girlfriend's birthday is way past and they still haven't shipped my order. I think this is a scam website.
Hi, I'm sorry to hear that, could you please provide your order number so that we will check it for you?
I ordered a necklace for my girlfriend on February 7th and I knew there was a possibility it would not come in time for Valentines day because it said 2-4 business days (I purchased the fast shipping). But it still has not gotten here! I emailed them, no reply. I called them, voice mail. Never ordering from here again.
Hi Juan, I'm so sorry to hear that. Could you please provide your order number, so that we will check it for you? We will connect our customer service to solve for you quite soon. Thank you for your understanding.
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your support, we will do better.