Altho my query came about due to a fault I cannot complain about the customer service at all! Tracy emailed me and offered me a replacement and explained the time scales etc. Very happy thank you!
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After receiving Customized items with upside down name on it. They were able to answer my email...
Placed an order on january 15 (it was a valentines gift for my hubby) and the delivery time...
Thank you for your support, we will do better.