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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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Danke. Jederzeit wieder. Echt schön geworden...
Ob Uhr, Anhänger oder Kette. Ich bestelle nochmal..
El colgante es muy bonito y de muy buena calidad, la pega es que las letras grabadas son muy pequeñas y no se ve muy bien lo escrito. Pienso que este punto se debería especificar porque en las fotos de la Web parecen más visibles. Quedé conforme a medias.
Lamento escuchar eso, por favor envíe un correo electrónico a cs@soufeel.com, nuestro servicio al cliente definitivamente encontrará una salida para usted.
... This are water proof and I have trust because I can give a very quality gift for my closest friends. What I like very much is that when you personalised an accessory you can see exactly how I like to be. Good job. Thanks.
Hi, we are so glad to hear that, thank you for your support.
Very disappointed in this tiny, thin namplate necklace. I did not expext my nameplate to be less than an inch wide. I also did not expect for my unfavorable review to remain unpublished. The product reviews show 5 stars from 135 reviews; my 2 stars were not posted. I would not recommend buying from this site. The description lacked transparency on the small size of the product, and the company lacks transparency in what all of their customers think about their overpriced, underwhelming products.
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
I paid quite a bit for a silicone ring from them, even springing for the extra engraving. When I received the ring it was immediately apparent that the engraving was crooked. Despite Soufeel's claims that they stand behind their products, they refused to refund my money for this defective product. Their customer service throughout the process was terrible and in the end, I am left having wasted money on an ugly, defective ring.
We're incredibly sorry to hear this has been your experience with us, and apologize for the way we've made you feel. Please know it was never our intention. We'd like to look into this further and address the situation appropriately. Could you please kindly contact us by send an email to cs@soufeel.com Or leave your order number? Looking forward to hearing from you soon.
This is the worst company every, I ordered one from them and customized it and it arrived with no text and wrong gems. The rings is of the lowest quality ever, you can get one just like it from Walmart for $5. Their return policy is a joke, and they take forever to respond.
Hi, we're incredibly sorry to hear this has been your experience with us, and apologize for the way we've made you feel. Please know it was never our intention. We'd like to look into this further and address the situation appropriately. Please contact our customer service again, and I believe they will solve your problem quite soon.
Do not waste your money the necklace I ordered was not what I ordered it was yellow, too short, and links on chain were cheap almost coming apart.
Hi Alisa, we are so sorry to hear that. Could you please provide your order number so that we will check it for you? You could also contact our customer service at cs@soufeel.com, and I believe they will solve your problem quite soon.
Went to the water and my ring turned to a rust color. I was told it's too bad so now I'm stuck with a tarnished ring.
J'avais commendé pour la première fois il y a eu un souci de livraison d'après la poste mon colis a été livré sauf que je ne l'ai pas reçu. Après j'ai contacté le service après-vente. Je les ai expliqué la situation ils m'ont refait la même commande sans avancé aucun sou. Ma maman était très contente de sa montre.
Je les recommande à 100/100. Bravo à vous travail bien fait.
Bonjour, nous sommes ravis de l'entendre. Merci pour votre soutien, nous ferons mieux à l'avenir.
Made a purchase that unfortunately was not working for me. Contacted Soufeel and customer service rep. Tracy was very very understanding, helpful and worked to resolve my issue. I was surprised by the quick response and happy that they stand behind their products.
Hi, we are so glad to hear that. Thank you for your support and understanding, we will do better in the future.
MY REVIEW BEFORE RECEIVING MY ORDER:
I haven't received my order yet but I have had contact with customer service. I normally don't give over 4 stars but in this case I find it necessary. I don't have to wait 24 hours before my issues were addressed, I would say less that 15 minutes. All issues I had were resolved. Thank you so much!
MY REVIEW AFTER RECEIVING MY ORDER:
I'm giving them ONE STAR, if i was given an option it would have been ZERO STARS. I don't have an issue with customer service however I did have an issue with the photo wallet I ordered. Low grade quality, the photo was stuck on instead of imbedded in the wallet, very easy to peel off. I wasted money purchasing the wallet and my time waiting for delivery. This was my first order and will definitely be my last one.
Thank you for your understanding.
So happy for the help I received! Everything went super good! Big thanks! Can't wait to get my order!
Thank you for your support! We will do better.
Ordered a wallet and it broke shortly after first couple days. But i contacted them and their customer service was great! Very happy with the product. Will order from them again.
Thank you for your understanding. We will strictly control the quality of the products in the future to avoid such incidents.
I love my whole order but one of the charm had stones in it that fell out. I chatted the Soufeel and they made me whole again without making excuses or making me jump through fire hoops.
Thank you for your understanding. We will strictly control the quality of the products in the future to avoid such incidents.
Commande satisfaite par contre delai de livraison mal expliquer pour un produits personnalisé. Travaille magnifique je recommanderais sans hésiter
Salut, nous sommes vraiment désolés pour cela. Merci pour votre satisfaction avec nos produits.
Never got such great, proper and loyal service online. The deal was great. Due to some situation this happen but i am fully satisfied by the result.
Will come back to shop again and will refer to my friends.
Thanks allot for
Thank you for your support, we will do better.
I got it as a Father's Day gift for my husband & he loves it! The quality of the wallet nice for the price. I will definitely be ordering another product from this site!
Hi, we are so glad to hear that, thank you for your support!
Horrible customer service! The site has father's fay specials and banners everywhere but my order won't get her on father's Day which makes no sense. It was placed 2 weeks ago. Customer service phone number is just an automated voicemail that no one ever responds to. I already know it's going to be an issue getting a refund. DO NOT ORDER FROM HERE. You will be very disappointed if you do!
Wow their way of resolving the issue is offering 10% of my money back for deleting the review. Absolutely ridiculous and still my product has yet to be shipped out. Great company!
Hi, we are so sorry you didn't get your order in time. The handcraft time of the wallet would be longer that other items, thank you for your understanding. If you are not satisfied with the outcome of the dispute, please contact our customer service again. Thank you.
They took money out of my account and now the item is saying it's out of stock. This was a fathers day gift from my children to their father and they have stolen money from children for their gain. DO NOT BUY FROM THIS COMPANY. No one has responded to me at all.
Hi, we are so sorry for that you didn't get your order in time. Please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
Its fathersday and i orderd a gift over a month ago and its saying usps awaiting item. And i asked for express shipping. Nothin express about this
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dankeschön!