• Sonic Drive-In

Sonic Drive-In

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Sonic Drive-In has a rating of 1.37 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sonic Drive-In most frequently mention customer service, fast food, and chicken sandwich problems. Sonic Drive-In ranks 296th among Restaurants sites.

  • Service
    135
  • Value
    126
  • Shipping
    35
  • Returns
    44
  • Quality
    122
Positive reviews (last 12 months): 9.4%
Positive
10
Neutral
1
Negative
95
43
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The manager mocked me in front of my son and refused to provide any customer service.
  • Sat in the drive thru for 5 min with no response from the speaker.
How would you rate Sonic Drive-In?
Top Positive Review

“Great Service”

Shannon G.
3/11/24

Had a hiccup with my receipt(s). But, Ilene took care of me. I ordered the new bbq sandwich and it was really delicious. Makeala brought out my meal, she was an awesome person too.

Top Critical Review

“Just can't get it right!”

James T.
4/14/24

Sonic drive in: Amarillo,Tx, Amarillo Blvd store # 3565: screw up your order more times than not. No lettuce, sorry; chili burger should have chili; seems they are unable to get out of their rut. Seems that Sonic has decided to follow the trend and screw the customers, lord knows they're not important. Soon they may find themselves going down that same road as many of their predecessors and close their doors. No big loss, with the quality of their food. Damn, even their shakes are second rate now. Was a time you couldn't do any better.

Reviews (254)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33) drive thru (17)
Thumbnail of user albqrqiokie
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Sonic drive in: Amarillo,Tx, Amarillo Blvd store # 3565: screw up your order more times than not. No lettuce, sorry; chili burger should have chili; seems they are unable to get out of their rut. Seems that Sonic has decided to follow the trend and screw the customers, lord knows they're not important. Soon they may find themselves going down that same road as many of their predecessors and close their doors. No big loss, with the quality of their food. Damn, even their shakes are second rate now. Was a time you couldn't do any better.

Service
Value
Quality
Thumbnail of user sharon62
1 review
0 helpful votes
March 12th, 2024

I ordered a hamburger with (Ketchup, mayo and mustard). I got a cold cheeseburger so I sent it back that was a big mistake. I end up getting a burger with heavy mayonnaise. I threw it away & took my loss of the burger plus tip then went down the street to DQ and bought a meal for the price I paid/tip I GAVE to Sonic. I paid with my bank card and I don't have a receipt- I don't remember getting one.

Thumbnail of user wandar399
1 review
0 helpful votes
February 21st, 2024

I ordered 10 of the 1.99 double cheeseburgers. Was excited to get em cause I didn't have to cook dinner that night. Got em.home and took em out the bag, and to my surprise every single burger was smashed beyond recognition,and basically thrown in the bag. A few of the burgers were half wrapped. I.was highly disappointed. I spent over 20 dollars on burgers and they was unpleasantly smashed like seeing food in the garbage. I have no proof didn't think I needed proof

Tip for consumers:
Poor costumer service

Products used:
Food

Service
Value
Shipping
Returns
Quality
Thumbnail of user janv284
1 review
0 helpful votes
March 29th, 2024

Fries were cold and stale, at least a couple of hours sitting with no heat lamp, paid extra for a cherry coke with extra cherry flavor and add real fruit, barely tasted cherry and no fresh fruit at all. I haven't eaten my burger yet bc everything else was bad. Waiting to get home to hopefully recook fries to make them edible.

Quality
Thumbnail of user shyannes12
1 review
0 helpful votes
March 2nd, 2024

The fries were cold and hard. Like they were old. The burgers where dry AF definitely lacking any condiments. Will never eat here at this one again. It was in Oroville CA.

Service
Value
Quality
Thumbnail of user asg31699
1 review
0 helpful votes
March 11th, 2024

Had a hiccup with my receipt(s). But, Ilene took care of me. I ordered the new bbq sandwich and it was really delicious. Makeala brought out my meal, she was an awesome person too.

Products used:
Food

Service
Value
Quality
Thumbnail of user johnp7457
1 review
0 helpful votes
February 9th, 2024

Went to Sonic in Latham, NY last night. We had a double cheeseburger, hot dog, tots, and onion rings. All of our food was delivered cold to the car. Most of it went in the garbage. I was able to drink the shake that I got. Will not eat at Sonic again.

Service
Value
Quality
Thumbnail of user marilynl672
1 review
0 helpful votes
April 10th, 2024

Went to Sonic and seen the advertisement for Cherry limeade, looked really good.
So after ordering my granddaughter her food,
I decided to add a Cherry Limeade.
What I got was definitely not what was advertised,
No Cherry no limes. VERY DISAPPOINTED!

Service
Thumbnail of user tejadaashley658
1 review
0 helpful votes
July 13th, 2023

I was eating and I found a piece of gum in my onion ring. I dont think ima order that again but I will definitely come for fries

Thumbnail of user kshaw
1 review
0 helpful votes
April 13th, 2024
Verified purchase

This is now my 3rd time coming here that I ended up leaving. First time, I left after waiting 20 min for a large sweet tea ordered on the app, that I never received, 2nd time I left after waiting 20 min with half of my food cold because they brought out half of my order and I had to wait for the part they forgot 15 min later. Today, after 30 min of waiting on my mobile order, pushing the button multiple times with no response, calling customer service for a mobile app refund while waiting 10 min for someone to come on the speaker, l'd had enough. Never again, my lesson has been learned. The manager, young kid, finally came out, said he would personally make my order, but it would be another 15 min. No thanks, as I sat there watching customers walk up to the door taking food back. 45 min of my time wasted.

Service
Value
Quality
Thumbnail of user susanb6017
1 review
0 helpful votes
January 28th, 2024

It was hard to understand her through the speaker and her responses were direct and seemed very rude. She took the wrong order and gave us the wrong food.

Service
Shipping
Returns
Quality
Thumbnail of user steveng1320
1 review
1 helpful vote
December 11th, 2021
Verified purchase

Went to the store at 3704 84th Ave Circle E. In Sarasota, Fl. This was my first time here. Went through the drive thru. I ordered a double bacon cheese burger, onion rings and a hot fudge sundae. It took a few minutes because it was made fresh. And boy was it. I was a great meal. Look forward to going back.

Service
Value
Quality
Thumbnail of user hcole
1 review
0 helpful votes
April 15th, 2024

Arrie (grandson) writes: The service was Terrible. My food was so bad when I opened it, I almost threw it out the WINDOW. I had ordered a hotdog. They forgot the chili to the hotdog which was cold. The milkshake was OK, but I had mashed up cherries; why did they do this?

Me (Grandpa): we had to wait at least 20 minutes. Is this fast food? (Sonic means super fast). My fried chicken sandwich was so salty I could only eat about 1/3 of it and put the rest in the garbage. The chicken pieces were covered in some indescribable goo on a soggy roll. We swore that we would never go to a Sonic again.

Products used:
Food

Thumbnail of user catlizzy15
1 review
0 helpful votes
February 24th, 2024

Get my food wrong constantly lies about the machine malfunctioning and losing our order food came out cold gave me the wrong drink only half a thing of fries didn't give us the sauce asked for 0 out of 10

Products used:
Food

Service
Value
Thumbnail of user clg9
1 review
0 helpful votes
February 17th, 2024

Ordered an Oreo blast and the thing came with a few crumbs on top of the balst and none inside or at the bottom. Just terrible!

Thumbnail of user gregorys1547
1 review
1 helpful vote
December 29th, 2023

I went to sonic one night to get a single Burger with everything on it. And they left practically all the toppings off. And when I complained and gave them the Burger back they did not even come back to the car. I just left without even getting a burger although I paid for it. Haven't been back since until today and the burger was nothing like Sonic of 10 years ago.

Thumbnail of user mem297
1 review
1 helpful vote
December 31st, 2023

Bad customer service. They have no mannerisms. Instead of handling your food to you they throw it at you! DONT EAT THERE!
Florence Sonic. They don't even deserve a star.

Thumbnail of user susanl3581
1 review
0 helpful votes
March 10th, 2024

Me and mi amigas walked into the kitchen and SAW the chicken tenders and they proceeded to tell us that there "all out"! The audacity.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendyi111
2 reviews
1 helpful vote
December 29th, 2023

So I go to this Sonic on wheeler road and they are so nasty and cheap they gave me the smallest order of tots like really who yawl think yawl feeding a chile never again

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothyw1221
1 review
0 helpful votes
February 14th, 2024

I paid 4.00 for this this it is not worth I wouldn't pay no more then 1.00 for this. Don't waste your time or money buying this

Service
Value
Shipping
Returns
Quality
Thumbnail of user susand3203
1 review
2 helpful votes
December 16th, 2023

Waited in drive thru line for 16 minutes...only 2 cars in front of us...someone finally started to take our order then just stopped...I said hello several times no response...drove around to window a lady was standing at register she looked at me and then just walked off...someone else walked over to register but never once opened window or acknowledged me...I manage a restaurant and I would never treat or allow any of my employees to treat a guest the way we were treated...we have endured the long wait at this location before but to be totally ignored is a totally new level.

Service
Thumbnail of user gailj291
1 review
0 helpful votes
February 26th, 2024

Ordered a #1 sonic burger, could not even taste the hamburger, taste like a lot of fillers in the beef, asked for a refund, they gave it to me,but the leader person was very rude.

Service
Value
Quality
Thumbnail of user shellyb484
1 review
0 helpful votes
December 28th, 2023

If I could give it a zero I would but I can't so I give it a one. Gave me a nugget in a sandwich. Hoe. I don't have a picture bc $#*! I ate my nugget in a singular bite. Thanks for the bread I guess. (I purchased the chicken slinger which I've eaten many times) my friends looked beautiful mine looked like a turd between bread.

Service
Value
Shipping
Returns
Quality
Thumbnail of user grands5
1 review
6 helpful votes
December 31st, 2023

Their "Ocean Water" is nothing but a sham. Their is absolutely no salt water in this drink, and it is considered an abomination by the Collection of Seabourne-men. If this water was truly collected from the ocean, AS THEY CLAIM, it would be the holiest of water. However, it is nothing but a cheap falsehood.

Thumbnail of user johnvivdavis76
1 review
2 helpful votes
December 3rd, 2023

I went to Sonic drive in hamburgers last night and one bite I hated the burger I tried a second bite and threw the burger away. What ever they are putting in these burgers is ruining the reputation of a once good restaurant. I have been to Sonic for years off and on. I went last night it was TERRIBLE. They have lost this family.

Tip for consumers:
Worst tasting hamburger

Products used:
Hamburgers

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Official Twitter page for Sonic, America's Drive-In.

How do I know I can trust these reviews about Sonic Drive-In?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.4
254 reviews
Have a question about Sonic Drive-In?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business