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How would you rate Sonic Drive-In?
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Alabama
2 reviews
3 helpful votes
Follow Donna Z.
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Rip off alert
June 14, 2023

I will never buy from Sonic again! $14.72 for a Med slush and Med cheese sticks that were cold. The prices on the menu were wrong or I would not have ordered anything. If you are going to gouge on prices at least update your pricing on the menu! Do better Sonic! If I could have left negative stars I would have!

Date of experience: June 14, 2023
Texas
1 review
0 helpful votes
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I went to the Sonic on Broadway in Garland TX. The young man who took our order was very nice. How ever the girl. She had a lead shirt on. I believe her name was Angel brought our food. She had no smile and just gave us the food and walked off. My husband had her tip on his lap, but we withheld it. The young man should have been the lead and he deserved the tip.

Date of experience: June 10, 2022
Colorado
1 review
0 helpful votes
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Lost their focus
March 15, 2022

Always a fan of Sonic, but last time I got the standard Sonic burger & the burger was completely burned, creating a tasteless mess. Gave them a chance to redeem & went again today, got a double burger with bacon. Sadly, the burgers were again burnt beyond recognition which created a dry, tasteless mess. Cross Sonic off my list, too many tasty choices to waste money on Sonic.

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
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Negligent employees
June 17, 2023

In a parking lot with only 3 cars ordering, I was made to wait extensive periods of time for the workers to respond and take my order. I was left sitting for 30 minutes before I decided to find better service. I believe sonic as a corporation needs to have More of a strict hiring policy, or at least workers that aren't negligent towards the job they have been paid to do. Thank you.

Date of experience: June 17, 2023
Oklahoma
1 review
0 helpful votes
Follow Traci B.
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I went to sonic 10-29-2022 and I ordered a large chili cheese tot and about an hour later i was sick puking my guts up all night long while trying to take care of my 2 year old and 4 year old while I was sick as $#*!. I got food poisoning from them I do not reccomend going there! It's not worth it, they have always been $#*!ty butthis is over the top.

Date of experience: October 30, 2022
Florida
1 review
0 helpful votes
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Never again
May 5, 2022

Waited 15 minutes at the drive thru for cold soggy food. The "large" chili cheese fries, besides the cold and soggy, was definitely not worth the amount charged. We live a block away so the state of the food wasn't due to a long drive.The employees were nice, tho.

Date of experience: May 5, 2022
Virginia
1 review
1 helpful vote
Follow Madonna F.
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Survey, what survey?
March 11, 2023

This review is for the Sonicdrivein com/ feedback survey.This is the most messed up jumble of survey sites I've ever tried to maneuver. I never actually was able to complete a survey due to the ads, crossing of survey sites and time. Wish giving my feedback would be as easy as using their app!

Date of experience: March 11, 2023
Kansas
1 review
0 helpful votes
Follow Marilyn L.
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No Cherrys or lime
April 10, 2024

Went to Sonic and seen the advertisement for Cherry limeade, looked really good.
So after ordering my granddaughter her food,
I decided to add a Cherry Limeade.
What I got was definitely not what was advertised,
No Cherry no limes. VERY DISAPPOINTED!

Date of experience: April 10, 2024
Missouri
1 review
0 helpful votes
Follow Roman V.
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Bad service
September 2, 2023

This $#*! really declined my friends birthday meal and she was rude about it and because they assumed that he was faking it. And we decided to get waters and then she refused and she hung up the intercom.

Date of experience: September 2, 2023
California
1 review
0 helpful votes
Follow Donna G.
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We stopped at our local Sonic for lunch. My husband ordered the Cookie dough bites. We received three bites each about an inch and a quarter in diameter, and a small container of some type of dipping sauce. We paid a total of $3.24 including tax, which made each of the small bites $1.00. Way overpriced and not very tasty.

Date of experience: October 20, 2022
Tennessee
1 review
1 helpful vote
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No cherrys in my cherry sundrop
July 15, 2022

Love ordering my drinks from sonic but completely tired of ordering extra fruit in my drinks then come to find out there's none in it at all if it happened once maybe twice ok mistakes happen but almost every single time my drinks end up not having it in there at all so I'm paying $. 30 to have the fruit in there then $. 30 to have extra so that $. 60 I'm paying for nothing completely ridiculous that I get charged for something I don't get

Date of experience: July 15, 2022
Florida
1 review
1 helpful vote
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Sh***y customer service
June 1, 2022

The customer service sucks I went and ordered today they didn't get my order right I sent it back it took him an hour to make a hamburger and and do it like it was supposed to have been done in the first place and then it took them another hour to bring me my change the service sucks the attitude suck everything sucks at Sonic y'all need to train your employees better or just don't even open up

Date of experience: June 1, 2022
Pennsylvania
1 review
0 helpful votes
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$#*! da $#*! named Nicole
December 28, 2023

If I could give it a zero I would but I can't so I give it a one. Gave me a nugget in a sandwich. Hoe. I don't have a picture bc $#*! I ate my nugget in a singular bite. Thanks for the bread I guess. (I purchased the chicken slinger which I've eaten many times) my friends looked beautiful mine looked like a turd between bread.

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
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Smashed burgers
February 21, 2024

I ordered 10 of the 1.99 double cheeseburgers. Was excited to get em cause I didn't have to cook dinner that night. Got em.home and took em out the bag, and to my surprise every single burger was smashed beyond recognition,and basically thrown in the bag. A few of the burgers were half wrapped. I.was highly disappointed. I spent over 20 dollars on burgers and they was unpleasantly smashed like seeing food in the garbage. I have no proof didn't think I needed proof

Date of experience: February 21, 2024
Ohio
1 review
0 helpful votes
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The moment I walk in he asked me if it was cash or credit and immediately followed up by I'm not suppose to be here I'm the only one here. The food was great but while I was eating he locked the door and started closing down shop. I think he took 2 other orders other than mine and called it quits. He left before I left the property.

Date of experience: April 17, 2022
South Dakota
1 review
0 helpful votes
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Very dissapointed
June 25, 2022

Today we ate at sonic in Fargo
Nd. It was our very first experience. It was terrible! Everything was cold and soggy! I have not one positive word to share about our experience. McDonald's has my vote! I don't care for McDonald's food but today it would have best Sonic's!

Date of experience: June 25, 2022
Texas
2 reviews
2 helpful votes
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DO NOT ORDER IN THE APP
February 25, 2023

Don't order on the Sonic App. They will steal your money. If they do not have the item at the store they will not refund your money. Did not have most of my order (including burgers that I ordered). Store told me I'd have to call support. Called support. They offered a $10 gift card, which was less than the amount of food I did not receive. They said they could not issue a refund and had to escalate it to upper management. We will see if anyone reaches out. If not I will be disputing the charge with my credit card. They take your money but don't want to give you the food or your money back. DO NOT ORDER IN THE APP.

Update, after reading one of my reviews Sonic contacted me to call them again and now a refund was processed. Still a pain that it was such a hassle to get refunded for food I did not receive but at least I did get a refund.

Date of experience: February 25, 2023
North Carolina
1 review
0 helpful votes
Follow Lacey M.
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Sloppy burgers
August 22, 2023

We had been out all day to 9 football games and the kids wanted sonic after. Well we placed the order got home and missing a whole meal! The other meals seemed like they were made during breakfast and just slapped some cheese on it and warmed it up. Super sloppy mayo everywhere. Fries were soggy. Drive thru was busy so we thought we would have fresh food yet disappointed again. The time before they were out of CHEESE for the burgers and then out of FRIES! DO BETTER SONIC!

Date of experience: August 22, 2023
Virginia
1 review
0 helpful votes
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THIS PLACE SUCKS
June 20, 2022

Holy $#*!. Never go to sonic. These idiots don't know what a black and white milkshake is. I mean how dumb do you have to be. U $#*!ing idiots. No one loves you u work at sonic lol. Die. Not only did he not know what it was, he $#*!ing just said it was chocolate. I mean what the $#*!. All sonic workers, please, $#*!ING DIE. Thank you

Date of experience: June 20, 2022
New Mexico
1 review
0 helpful votes
Follow Margaret G.
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Sonic burgers and fries used to be very, very good. Now they are not. The burgers are dry and taste bad. The lettuce and tomatoes are wilted and taste bad. The mayo (now the default condiment) is bad.

What happened to Sonic's old way of making burgers? My friends, my family and I have decided to stop going to Sonic until these problems are addressed.

Don't bother sending me free coupons because they won't be used.

Date of experience: June 7, 2022

Overview

Sonic Drive-In has a rating of 1.2 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sonic Drive-In most frequently mention customer service, fast food and chicken sandwich. Sonic Drive-In ranks 319th among Restaurants sites.

service
152
value
142
shipping
38
returns
48
quality
137