Sonic Drive-In

The food tastes good just make it to where I have diarrhea like cmon I practically pooped my pance cause of you

According to a Sonic manager this is how a grill cheese SHOULD LOOK LIKE next time open your sandwich THAT IS SO GROSS AND NASTY!

They are very nice and repectfull they are kind i like the service and it is on my way home i love the
Hot fuge shakes

It don't have choclate ice cream and i went there yestrday and they said we dont have no choclate ice cream and that it

The sonic on south green river in evansville is trashy as fukk... its nasty dirty and the employees are rude and ghettoish... dont go to sonic..

Great customer service, very friendly and helpful. We need more people like this man in the fastfod industry. Location Bakersfield CA ming Ave.

I cannot make this up. This really happened today at Sonic # 6312 in Miami Gardens FL@ exactly 1:13pm EST with cashier Essence and General Manager Kissis (that's how she pronounced her name). This was a terrifying customer experience that I will never forget. I was wearing gloves and as I placed my order I simply asked for a fork with my fries. Essence (who rolled her eyes as me before I even spoke), screamed "what?!"

I repeated myself and asked for a fork with my fries and paid for it. She closed the window and started laughing at me with her co-workers because the window was not closed all the way. When she returned I thanked her for my order and calmly told her "I think you should know that you are being very rude." She yelled back at me "Girrrrrrrrllllll, you're rude!" She kept repeating Girrllllll over and over. I asked for the manager who came to the window and as I was trying to describe what happened Essence interrupted me and said "I'll go get my grandmother to beat you up." She said this twice. At this point, I calmly told Kissis "I don't need to continue any further, you can see for yourself how she is speaking to me." Essence replied "you look like a virus."

All of this is because I simply asked for a fork with my French fries.

When I contacted corporate they referred me back to local restaurant. When I called there Kissis remembered me. I mentioned that I felt she didnt have a sense of control of the restaurant since she let Essence call me names and threaten to do bodily harm. She hung up on me. I asked for corporate to pull the audio/video of this transaction for coaching and hopefully immediate termination for both Essence and Kissis.

Chick-Filet is and always be the gold standard for all fast food.

Recently you requested personal assistance from our support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you
Response (09/02/2023 11:12 AM)
Dear

I regret that you had a poor experience. We value our guests and understand how important it is to offer exceptional service.

If possible, please send a clear picture or copy of your receipt.

We look forward to hearing from you soon.
　
Sincerely,
Sonic, America's Drive-In
Customer Experience Team
Customer (09/02/2023 12:27 AM)
I have typed you this twice before. Please read emails when they are sent the first time give me my money back or I will stop going to sonic all together and I will make sure all of my friends here about your poor customer service I did not receive anything your food sucked it was nasty refer to last email

Give me my money back

Sent from my iPhone

Response (08/31/2023 09:51 PM

I regret that you had a poor experience. We value our guests and understand how important it is to offer exceptional service.

Please describe what is specifically wrong with the food.

Were you able to receive part of your order?

We look forward to hearing from you soon.
　
Sincerely,
Sonic, America's Drive-In
Customer Experience Team
Customer (08/30/2023 07:31 AM)
You mean when I sent you a picture of the receipt it wasn't good enough. How about no.
A hockey buck that's been sitting on ice for a burger and something nasty scraped out of the bottom of the fryer for chicken forgot my drinks told them never mind them when it was all so nasty and left
Sent from my iPhone

Response (08/29/2023 05:53 AM)

We apologize for the quality of food you received. However, we're going to need more information to get this to the right place. If you could respond to this message with either an address, phone number, or store number of the location that would be appreciated. Please tell us what specific food was ordered and what was specifically wrong with each item.

If possible, please include a picture or copy of your receipt.

We look forward to hearing from you soon.
　
Sincerely,
Sonic, America's Drive-In
Customer Experience Team
Auto-Response (08/26/2023 07:31 PM)
Thank you for contacting SONIC Drive-in! Your feedback is important to us and will be reviewed with care. We'll be back in touch once our customer care team reviews your inquiry. Thank you for choosing SONIC!
Customer (08/26/2023 07:31 PM)
Did not take food or drinks it was foul I want my money back

I went to Sonic which is near my house by *******. Today 03/18 I ordered a chicken sandwich meal from Sonic. I was insulted by Sonic for being black. But the USA knows how to trick blacks into coming in there country to work for free and for low pay right?

I went to this drive through with my six year old for a treat we had a very simple order 1 m&m blast and one Oreo blast. This is where it went wrong first it was a good 20 mins before anyone took our order Then it want another 30 before it got to the car. This was only the first problem when the order finally arrived my daughters ice cream was missing we pressed the red button once more and told the guy he promised us a free one (even tho i had already paid for it) then 30 mins later still no blast i would give 0 stars if i could. :( :( :( this place is supposed to be fast it ate a hour and a half of my time

It seems like every time my husband and I want to just go to sonic and get a burger they can't get the order right I didn't want tomatoes come out with the tomatoes so I threw them in the parking lot. My husband also ordered a number one and it was sold indescribably made. All sonic hires are children. No supervision with these employees and we won't be going back anymore and that's the gods honest truth.