They suck took forever to take my order sjjsjssjjajajsjjsbsnnsnsnsjsjsnsnsnsnnsnsnsnnsnsnsnddnddndndndndn

I want to make everyone aware of something I've been working on since July 16th. We ordered some food and drinks for the SONIC on Louis Henna in Round Rock. We got everything EXCEPT the large tots that I was going to have. The drinks were great - as usual. Everything I eat any of their coneys or hamburgers though - I get sick. So I ordered a large order of tots - I was going to eat a salad that I already had at home with them. Now, I don't have a car, and I'm a senior and disabled - so anything I order has to be delivered. A friend of my son's was over at the house and he said he would go and pick up the order. I had ordered an extra cheeseburger in case one of them wanted it - or to split it. Well, when the meal arrived - the large tots was missing. I let SONIC know right away - online. I TRIED to call the business directly - but the line was busy from 6:00pm - ish until I gave up at 9:30pm. So I emailed Sonic- corporate to let them know what is going on. I've been playing EMAIL TAG with them ever since. I went ahead and ate 1/2 of the extra burger even though I was hesitant. Sure enough - I got sick. Their food USED to be good. We all used to crave it... up until about 6 years ago or so. (I can't remember exactly when). Anyway, the food changed. It tasted different and it almost always did not sit well with my stomach... so I'd just get a drink and tots anytime we got food from there.
So - this is what I sent: Auto-Response (07/16/2022 10:42 PM)
Thank you for contacting SONIC Drive-in! Your feedback is important to us and will be reviewed with care. We'll be back in touch once our customer care team reviews your inquiry. Thank you for choosing SONIC!
SONIC's Shark Week Slush is back for a limited time only! A blue coconut slush with a layer of real fruit strawberries featuring Shark gummies. Kick off Shark Week with this sweet treat at your local drive-in!
Customer (07/16/2022 10:42 PM)
Chk# 369.1-Large Tots not received. Please credit my card. Thank you.
They kept asking for more info and I kept sending emails to them with what they asked for.
Customer (07/17/2022 06:57 PM)
I don't know how much clearer I can be. Store# 4086 Chk# 369 Everything on the order was in the bag EXCEPT my Large Tater Tots. I was NOT happy and I'm the one that paid for the order! I called that store for 3 hours and all I got was a busy signal. I finally got through after 10pm and told the person about it and he told me to go on the app and report it.
This is NOT the first time I've had issues with this location and everytime I've tried to call them I cannot get through. I doubt seriously if I will be back. The only thing that is good there is the drinks. Everytime I get a burger there, I get sick. It used to be my favorite burger...(other locations)... but others have told me that the quality has gone down at ALL LOCATIONS.
They offered me a free drink with my next purchase. LMBO!~! I'm NOT EATING THERE AGAIN! I can't redeem a free drink anyway... I HAVE NO WAY TO GET THERE!
Corporate says they can't refund me for just the tots. I said then refund the money for the WHOLE ORDER! (this was about a week into complaining in the emails). (In the meantime - I've tried to call them EVERYDAY at the local store to talk to them and either no one answers - or all I get is a busy signal)
So I get another email saying that they have forwarded this to the store on Louis Henna.
I wait a couple of days for a response... CRICKETS! I send another emails to corporate advising them that I haven't heard from the local store & they don't answer when you call. Then nothing from corporate. I've told them twice now that if this wasn't resolved by TODAY... AUGUST 8th, 2022... that I would be posting to the media and letting the public know about this. All 3 of my sons have worked for Sonic over the years... never at this store... but for the company. I'm just appalled!
Who else has issues with SONIC? Who else has issues with the store on Louis Henna in Round Rock? If this was the FIRST TIME... it would be different. This store has screwed me over for THE LAST TIME! I can't tell you how much money I've lost at this store because they don't do anything about their screw ups.