• Solopress

Solopress

Overview

Solopress has a rating of 3.23 stars from 115 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Solopress most frequently mention online chat, extra mile, and next day. Solopress ranks 43rd among Printing sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    7
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Poor customer service when it comes to delivery/despatch.
How would you rate Solopress?
Top Positive Review

“Great service and very helpful”

Sue H.
8/2/19

We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!

Top Critical Review

“Poor Communication and Delivery”

Gayle G.
8/3/22

Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!

Reviews (115)

Rating

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user sueh234
1 review
0 helpful votes
August 2nd, 2019

We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!

Thumbnail of user chrism1049
1 review
0 helpful votes
August 6th, 2019

Once again, Solopress have provided 100% perfect customer service today as always. Helped by Kyle Springford to check my artwork, prepare my order and send me a link to pay. The first time I'd ordered this type of product and just wanted re-assurance that I'd set it up correctly. Nothing is ever too much hard work for the Solopress team and I've now used them hundreds of times over the past few years. Very cheap, but only in cost, not in quality.

Thumbnail of user marks1561
1 review
0 helpful votes
August 2nd, 2019

We have been using Solopress for over a year now and we are thoroughly impressed by the service provided. We order often and cannot fault Solopress. The very few issues we have had with orders have been resolved quickly and efficiently. We deal regularly with Hannah Cornelius in getting exactly what we need and I cannot commend her highly enough; always helpful and ready to go the extra mile to provide excellent customer service. Thanks, Solopress!

Thumbnail of user sophial59
1 review
1 helpful vote
August 10th, 2019

Our company has used Solopress for the business cards for quite multiple times ( more than three times), they had a fabulous product printing, designing easy and quick, printing fast, and besides, good customer care service. I was asked to send out my invoices, as we haven't registered so at the beginning can't find invoices, but Amy Constantine was very patient and supported, she helped to located our invoices via delivery address, very detailed and helpful! We are happy for the service, and will definitely come back to them. High recommended to anyone wants business card printing service.

Thumbnail of user rinr3
1 review
0 helpful votes
August 5th, 2019

If you're looking for easy to do business with affordable flyers Solopress are it! Really helpful online chat service quick to resolve artwork issues - thanks Sadie Taplin! And the work I needed was free!

Quick turnaround and delivery and flyer quality is excellent - thoroughly recommend - delivered on time too and courier good.

Thumbnail of user ewelinan
1 review
1 helpful vote
July 29th, 2019

Amy has been yet again great at seeing to my concerns and solving my silly little problems. Thank You so much!

Thumbnail of user lewist31
1 review
0 helpful votes
August 23rd, 2019

Massive thanks to Kyle, his customer service, knowledge and helpfulness was amazing, couldn't do enough for me in ensuring I got everything I needed correct. Highly recommend!

Thumbnail of user charlied83
Charlie D.
1 review
0 helpful votes
June 26th, 2019

Thanks to Kyle Springford for helping me out with my query. Great customer service! Massive credit to the company and very prompt!

Thumbnail of user nicn12
1 review
0 helpful votes
October 9th, 2019

Ordered 150 wall calendars with solopress on the recommendation of a friend. Calendars arrived yesterday (Mon 8th) with order placed on Thur 3rd. SUPER FAST!

The quality is excellent - I cannot fault. I was a little skeptical given we could not price match this anywhere else (our bulk order comes in at around £1.50 per calendar!) but thoroughly recommend for their professionalism, quality & service and will use Solopress again without doubt.

I was advised to use the higher GSM option by my friend and to fully proof my own work (which Solopress recommend also). I used their online template to upload 12 photos + cover picture. Proof copy (pdf) via email was returned to me the same evening for approval and delivery was received promptly via dpd.

I used the online chat facility twice - once to ask if envelopes were included (not) and once to ask if I would recieve a proof copy. Both customer service admins were responsive, helpful and friendly.

My experience with Solopress has been an absolute pleasure. Worthy of an excellent review.

Thumbnail of user peterb552
1 review
0 helpful votes
August 20th, 2019

Claire was absolutely amazing, i had no clue how to search for an order i had placed that was not listed in my recent orders, She literally took 2 mins to find the order and send me the details of cost and where to place my new order. Shes an absolute credit to your company and without shadow of doubt the most efficient LIVE CHAT person I have ever communicated with. EXCELLENT SERVICE - STAR PUPIL CLAIR CLARINGBOLD!

Thumbnail of user wendyj94
1 review
0 helpful votes
August 8th, 2019

Fantastic customer service Sean Fitz-Gibbon went the extra mile today on sorting out a reorder from a previous order i placed in 2016! He sorted everything out for me in double quick time. I was extremely impressed and grateful.
Well done Sean Fitz-Gibbon :)

Thumbnail of user angelar627
1 review
0 helpful votes
September 4th, 2020
Verified purchase

Easy to order and promptly delivered. Face visa's easy to make and very clear to view through

Thumbnail of user markh983
1 review
0 helpful votes
August 5th, 2019

Thanks to Sean for his help and guidance only took a few mins to get the cost and advice I needed.
Cheers
Mark, Edinburgh

Thumbnail of user anthonyj190
1 review
0 helpful votes
August 14th, 2019

Kyle Springford was excellent in his support. Patient with my request as there were several forms etc that needed checking out. Excellent customer service skills

Thumbnail of user jayj221
1 review
2 helpful votes
July 29th, 2019

Always use Solopress for all our programmes, fliers etc. Never had any problems.

Big shout out to Amy for answering my question so promptly.

Thumbnail of user hh84
1 review
1 helpful vote
July 29th, 2019

Thanks to Kyle for helping me out with my query very quickly. He checked my artwork was correct and helped us place our order speedily

Thumbnail of user tomn134
1 review
1 helpful vote
August 5th, 2019

Online support agent Amy Constantine was extremely helpful in helping me to find a print template for some flyers that I wanted to produce.

Thumbnail of user maryc946
1 review
1 helpful vote
August 13th, 2019

Amy was very helpful with my query over monochrome printing as opposed to full colour - but then they all are at Solopress!

Thumbnail of user chrisd642
1 review
1 helpful vote
August 17th, 2019

Solopress has been great at helping me get things printed from here in the USA that I need for events all over Europe, no matter how tight the deadline. Amy has helped me a couple of times and gives great service each time!

Thumbnail of user nikosf2
1 review
0 helpful votes
July 29th, 2019

Sadie was very helpful and knowledgeable ready to answer any of my questions. Have been consistently having excellent service from solopress. Highly recommended both on price, delivery times and quality of products

Thumbnail of user juliar146
1 review
1 helpful vote
August 6th, 2019

I was initially confused during the checkout process for buying my flyers, but I received help from Amy Constantine via online support chat and she was great!

Thumbnail of user madiham1
1 review
0 helpful votes
August 17th, 2019

Solopress have great customer service and prices. When their transaction page was not working, I was able to complete my order manually with a team member. It was quick and straight forward.

Thumbnail of user dank241
1 review
1 helpful vote
July 29th, 2019

Great service from Amy Constantine and Kyle Springford. Never had an issue with print or delivery! Usually put all my print orders through Solopress.

Thumbnail of user terezak5
1 review
0 helpful votes
August 15th, 2019

I had some A6 flyers printed and needed these split so there was a different quantity in each box. Kyle Springford was very helpful and updated the order with my request.

Thumbnail of user jamesj787
1 review
0 helpful votes
August 10th, 2019

I've used solo press for a few years now and here's what I have to say.

Customer service is excellent, they're always very helpful with anything you ask of them, if you need something replacing or you're unhappy with an item they don't play about with it, they sort it quickly and without fuss. In terms of product advice they're always very knowledgable and happy to give their opinion when asked.

Pricing, very good. In my eyes nobody else can compete here. There's probably cheaper places out there but you'd not get the same level of customer service nor would you get the peace of mind knowing that if something goes wrong in print they'll sort it.

The quality is surprisingly good, even low end products are perfectly acceptable for use. I work with all manner of clients and sometimes people just want some economy cards, these do the trick.

Overall I'm very happy with solopress, I use them along with Moo.
Generally I buy the lower end products from solopress and then the better products from Moo but the high end solo press stuff is great too, It just depends what you're in need of.

One thing I will say about solo press is that on occasion print / products do go wrong. This happens with Moo as well who you'd consider to be a more premium company so it's not a bad point at all, just normal. My advice is not to leave printing until last minute where possible to correct mistakes that may occur. Knowing this I can use Solopress with confidence and know that I'll get a great price for great printing.

I'd highly recommend this company.

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From the business

We've got an inkling you'll like our printing services. Affordable business cards, posters, leaflets & flyers with Free Delivery. Print Delivered Tomorrow.

Company Representative

Thumbnail of user helph
Solopress P.
Typically does not respond to reviews

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