Solopress has a rating of 3.23 stars from 115 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Solopress most frequently mention online chat, extra mile, and next day. Solopress ranks 43rd among Printing sites.
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We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!
Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!
We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!
Once again, Solopress have provided 100% perfect customer service today as always. Helped by Kyle Springford to check my artwork, prepare my order and send me a link to pay. The first time I'd ordered this type of product and just wanted re-assurance that I'd set it up correctly. Nothing is ever too much hard work for the Solopress team and I've now used them hundreds of times over the past few years. Very cheap, but only in cost, not in quality.
We have been using Solopress for over a year now and we are thoroughly impressed by the service provided. We order often and cannot fault Solopress. The very few issues we have had with orders have been resolved quickly and efficiently. We deal regularly with Hannah Cornelius in getting exactly what we need and I cannot commend her highly enough; always helpful and ready to go the extra mile to provide excellent customer service. Thanks, Solopress!
Our company has used Solopress for the business cards for quite multiple times ( more than three times), they had a fabulous product printing, designing easy and quick, printing fast, and besides, good customer care service. I was asked to send out my invoices, as we haven't registered so at the beginning can't find invoices, but Amy Constantine was very patient and supported, she helped to located our invoices via delivery address, very detailed and helpful! We are happy for the service, and will definitely come back to them. High recommended to anyone wants business card printing service.
If you're looking for easy to do business with affordable flyers Solopress are it! Really helpful online chat service quick to resolve artwork issues - thanks Sadie Taplin! And the work I needed was free!
Quick turnaround and delivery and flyer quality is excellent - thoroughly recommend - delivered on time too and courier good.
Amy has been yet again great at seeing to my concerns and solving my silly little problems. Thank You so much!
Massive thanks to Kyle, his customer service, knowledge and helpfulness was amazing, couldn't do enough for me in ensuring I got everything I needed correct. Highly recommend!
Thanks to Kyle Springford for helping me out with my query. Great customer service! Massive credit to the company and very prompt!
Ordered 150 wall calendars with solopress on the recommendation of a friend. Calendars arrived yesterday (Mon 8th) with order placed on Thur 3rd. SUPER FAST!
The quality is excellent - I cannot fault. I was a little skeptical given we could not price match this anywhere else (our bulk order comes in at around £1.50 per calendar!) but thoroughly recommend for their professionalism, quality & service and will use Solopress again without doubt.
I was advised to use the higher GSM option by my friend and to fully proof my own work (which Solopress recommend also). I used their online template to upload 12 photos + cover picture. Proof copy (pdf) via email was returned to me the same evening for approval and delivery was received promptly via dpd.
I used the online chat facility twice - once to ask if envelopes were included (not) and once to ask if I would recieve a proof copy. Both customer service admins were responsive, helpful and friendly.
My experience with Solopress has been an absolute pleasure. Worthy of an excellent review.
Claire was absolutely amazing, i had no clue how to search for an order i had placed that was not listed in my recent orders, She literally took 2 mins to find the order and send me the details of cost and where to place my new order. Shes an absolute credit to your company and without shadow of doubt the most efficient LIVE CHAT person I have ever communicated with. EXCELLENT SERVICE - STAR PUPIL CLAIR CLARINGBOLD!
Fantastic customer service Sean Fitz-Gibbon went the extra mile today on sorting out a reorder from a previous order i placed in 2016! He sorted everything out for me in double quick time. I was extremely impressed and grateful.
Well done Sean Fitz-Gibbon :)
Easy to order and promptly delivered. Face visa's easy to make and very clear to view through
Thanks to Sean for his help and guidance only took a few mins to get the cost and advice I needed.
Cheers
Mark, Edinburgh
Kyle Springford was excellent in his support. Patient with my request as there were several forms etc that needed checking out. Excellent customer service skills
Always use Solopress for all our programmes, fliers etc. Never had any problems.
Big shout out to Amy for answering my question so promptly.
Thanks to Kyle for helping me out with my query very quickly. He checked my artwork was correct and helped us place our order speedily
Online support agent Amy Constantine was extremely helpful in helping me to find a print template for some flyers that I wanted to produce.
Amy was very helpful with my query over monochrome printing as opposed to full colour - but then they all are at Solopress!
Solopress has been great at helping me get things printed from here in the USA that I need for events all over Europe, no matter how tight the deadline. Amy has helped me a couple of times and gives great service each time!
Sadie was very helpful and knowledgeable ready to answer any of my questions. Have been consistently having excellent service from solopress. Highly recommended both on price, delivery times and quality of products
I was initially confused during the checkout process for buying my flyers, but I received help from Amy Constantine via online support chat and she was great!
Solopress have great customer service and prices. When their transaction page was not working, I was able to complete my order manually with a team member. It was quick and straight forward.
Great service from Amy Constantine and Kyle Springford. Never had an issue with print or delivery! Usually put all my print orders through Solopress.
I had some A6 flyers printed and needed these split so there was a different quantity in each box. Kyle Springford was very helpful and updated the order with my request.
I've used solo press for a few years now and here's what I have to say.
Customer service is excellent, they're always very helpful with anything you ask of them, if you need something replacing or you're unhappy with an item they don't play about with it, they sort it quickly and without fuss. In terms of product advice they're always very knowledgable and happy to give their opinion when asked.
Pricing, very good. In my eyes nobody else can compete here. There's probably cheaper places out there but you'd not get the same level of customer service nor would you get the peace of mind knowing that if something goes wrong in print they'll sort it.
The quality is surprisingly good, even low end products are perfectly acceptable for use. I work with all manner of clients and sometimes people just want some economy cards, these do the trick.
Overall I'm very happy with solopress, I use them along with Moo.
Generally I buy the lower end products from solopress and then the better products from Moo but the high end solo press stuff is great too, It just depends what you're in need of.
One thing I will say about solo press is that on occasion print / products do go wrong. This happens with Moo as well who you'd consider to be a more premium company so it's not a bad point at all, just normal. My advice is not to leave printing until last minute where possible to correct mistakes that may occur. Knowing this I can use Solopress with confidence and know that I'll get a great price for great printing.
I'd highly recommend this company.
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