B B.

As an artist, I work with printing companies all the time. I can confidently say that SoloPress is the worst company I have ever worked with (or tried to, in my case).
I wish I could take back all the hours I wasted speaking to their customer service, trying to reach them to get my order done. It's been a nightmare.

I placed a large order for brochures on the 28th of August (spent almost 2k). A week later they still hadn't sent me the digital proof for approval. I sent countless emails and messages asking for the proof, they replied telling me to resubmit the files because they were "damaged". I did so promptly, days went by, I sent more emails asking for the proof, they asked me to resubmit the files AGAIN. I did so again, and never heard back.
I have a feeling they use the excuse of "damaged files" to buy some time, as none of the other printers I worked with had problems with the **exact same files**.
I was never informed of the issues directly, they only mentioned them after I had already spent days trying to reach them.

After a week, and no proof in sight, I asked for the order to be cancelled. They promised to send me a digital proof that afternoon, and a free printed proof in the post - so I decided to give them a last chance.
I should not have been so gullible.

After another 3 days, and no proof, I asked once again for my order to be cancelled.
They outrightly LIED and said the digital proof was sent, that **I approved it** (I never received it, and I most definitely never approved it), and that they were preparing the printed version.

I was absolutely speachless. It's one thing to be incompetent, but to LIE on top of that was just plainly disgusting.

I eventually got my refund, and placed an order with Mixam instead, which fulfilled my order in 3 days with no issues.

Ultimately, my advice is to save yourself a migraine and order from a more professional company.

One note of merit goes to Hannah, from their webchat. She was the only person that behaved gracefully and kindly, and given SoloPress' way of working I can imagine that she has to deal with a lot of angry customers on a daily basis, and that can't be easy.