SolidTrustPayReviews 68

The only reason why there would have been any funds deducted from an account is if the account fell into a dormant and/or abandoned status. The only requirement to keep an account active, is a login once a year. After 1 1/2 years with no login, the account is considered abandoned, and any balance is removed. This is to ensure that no member abuses their STPay account in an attempt to hide funds and avoid taxes. However, any member that comes back to their account, even after a long period of time, and has an abandoned funds charge is more than welcome to ask for a review of their account and in almost all cases, all or some of the abandoned fees are returned to the member. Our dormant/abandoned policy is clearly available in the User Agreement which every member agrees to when they create their account.

We are happy to help you with your STPay account if you are experiencing a specific issue. It seems from your comment that you are merely expressing an opinion without providing any facts. SolidTrust Pay has been online for over 10 years, successfully helps people around the world with millions of secure transactions and, if they were a scam, would not be online for over a decade. For direct assistance with your account, please visit: support.solidtrustpay.com

Hello Daniel,

We're very sorry to hear about this issue you had with your transaction. Without more information to go on, we can't be sure what exactly happened here. But we can say with absolute confidence that this was a simple misunderstanding, and that there has never been an incident in our history where $1060 magically vanished. So we can only conclude that this review was left in error.

If you would like to message use your username or the email address associated with your account, we would be happy to look into the issue. Alternatively, you may contact our customer support staff at www.stpay.info via live chat or ticket.

We have four accounts belonging to various "Edward Johnson's" in our database and none of them have any account issues, any large deposits or withdrawals or any recorded issues. This appears to be a completely unwarranted complaint and could even be totally fabricated simply to discredit us. Perhaps this individual was even paid by a competitor to do so. They are welcome to contact us with their correct name and STPay username just in case they are using an alias. We would be more than happy to look into their account and resolve any issues, past or present.

Hello Patricia,

We're a trusted global payment processor regulated and audited regularly by the Canadian government. When we ask for verification documents, we are not stalling you or trying to prevent you from doing business with us, but rather doing our due-diligence under the law.

We apologize for any inconvenience, but any payment processor is going to require that you properly verify your identity before making transactions online.

Since there is no username or email, we are unable to look into your account and provide a solution. But if you would like to contact us with that information, we will happily help you with your account.

This individual does not appear to have a SolidTrust Pay account as we have no registered users with the first name of Jimal. If this individual does have an STPay account, we would be happy to assist them at our Help Centre: support.solidtrustpay.com

Additionally, it is impossible in our system to delete transactions due to regulatory, audit and compliance restrictions. All transactions in any status (approved, declined, void, refund, cancelled or error) are permanently recorded; nothing is ever 'deleted'.

This individual submitted a falsified passport and was discovered to be on a Pakistani terrorist list. Therefore, their account as suspended as our compliance policy disallows any account access to any individual on such a list. Their statement above is completely incorrect. At this member's request, we manually transferred their full account balance to another STPay member whose account was legitimate.

This individual continued to ask our Support Department for the identifying information concerning the account of someone else, which of course, we could not divulge. We told them each time that the individual they were asking about simply needed to contact us for assistance through our Help Centre (support.solidtrustpay.com). There is also no record of this individual (who only logged in to their own account two times) making any request for assistance on how to add SolidTrust Pay as a payment method on their website. We highly value all our merchants and actively help new merchants get setup with STPay; we care very much that our services are used, used properly and used correctly.