They charge $39 for Credit Cart Payment accepting $15 for micro payments.
Deducts 25% if payment is not verified.
$5 fees per $20 payment.
We spent around $100 to get a working account and ROI was $60 on $160 total transaction.
NO SandBox mode.
Difficult to Integrate
I like STP and I am one of the original accounts ever opened with them.
They are honest and trustworthy in my opinion.
Any issues I have had have always been taken care of properly.
The only issue I have is their poor support system.
For regular support the delay is often too long or needs to be passed on.
I have had 10s of thousands of dollars go through STP and have no issue trusting them with my funds.
Regards
Mike
I signed up with SolidTrust Pay about 6 months ago because I began using a service that I had no other payment options for. I jumped through all of the hoops to become bank verified. Then, when it came time for me to withdraw money to my bank account that option is no longer available to any customers outside of Canada. I now have to pay $30 for their "TrustCard" or pay fees to withdraw through bitcoin (which then takes 3 or more days to verify and process). This is a company that will "fee" you to a zero balance. Their "Customer Support" should be renamed "Customer Compliance". I recommend staying as far away from Solid Fee Pay as possible.
Hello Kim,
Please accept our apologies for confusion regarding our bank account withdrawal options. Unfortunately, that withdrawal method is not currently available in all countries that we service. In addition, our fees and withdrawal methods are clearly outlined in your account details and our customer service representatives are always available via LiveChat, email and support ticket should you have a question about your account or our fees.
SolidTrust Pay
BEWARE! Solid Trust Pay is a conartist, outright scammer! I lost $1200 in my account that had been frozen for invalid, ridiculous reason. They blamed me for using a stolen credit card which I did not commit and worst thing, they can't prove it at all. I've made several appeals to the management but to no avail. If you don't believe me, I can you show all the proofs. STAY AWAY from this scumbag!
At SolidTrust Pay, we pride ourselves on providing excellent service. That is why all allegations concerning missing member funds are subject to a detailed investigation by our verification and fraud departments. Repeated attempts have been made to contact this user to confirm their account details. Regrettably, no response has been received.
In some circumstances, members who have engaged in criminal activities or who have violated SolidTrust Pay's user agreement may have their funds forfeited to external authorities. All pertinent account information will be shared with the appropriate investigating parties and you will be notified about the forfeiture.
Our customer service department is always available should you require assistance or need additional information. Please visit www.solidtrustpay.com/support to speak to one of our representatives. You may also choose to review our user agreement at www.solidtrustpay.com/documents/STPay_User_Agreement.pdf
SolidTrust Pay
I am really unhappy with STP because the withdrawal function to my STPay card is unavailable over 2 months now. I talked to the customer service several times and got the same answer that they are working on this issue and I can use all other withdrawal methods instead. BUT I do not want to use any other method that is why I bought this card which is recommended by STP for the lowest fees. I really want to make a formal complaint but I did not get any information about any Authority who I could turn to. Any advise would be very much appreciated. Thank you.
Hello Csilla,
We apologize for recent issues and delays with our international card. We understand your frustration at this time and we take full responsibility for the issue.
We urge you to contact our customer support team via live chat or ticket at https://support.solidtrustpay.com/ from your support account so that we may attempt to rectify the problem.
Not sure why my acct was suspended and now cannot get back into acct. I clicked on a
Chat link today and it gave a new url to get to chat.
When I clicked on there was nothing about a chat, just there regular sign in page
Which does not work when suspended. All this time wasted and still cannot put money
Into stp or chat.
Hello Al,
We apologize for the delay in our response here.
While we have already been in contact with you, re-enabled your account and provided instructions for how to proceed, we still wanted to leave this message here to clear the record.
We understand that you made an effort to contact us on live chat, but were unsuccessful. This has been determined to be a browser-related issue on your end, as our live chat services have been stable and VJ, the customer support associate that you were speaking with, was able to confirm that nothing went wrong on our end in the chat window.
Your account was suspended as a security feature because you entered an incorrect secondary password multiple times.
Our do-not-reply email was intended to bring you back to our customer support page with chat/ticket options so that we could assist you with your account. When you returned to our support page (on Monday, Sept 4), our customer support offices were closed for Labour Day (indicated on our blog and social media). That's why you were unable to connect with us that day.
To clarify -- the link we sent you to was not our standard sign-in page, but rather our Customer Support account sign-in page, which is not subject to suspensions. We apologize for the confusion.
When trying to use the chat after a few words it stopped working, tried several times
And was in a hurry to deposit some money, they put my acct in suspension because
I apparently did not understand a question on a form. To top matters off they send
A donotreplyemail, so could not get to bottom of problem.
I have requested a withdrawal to my Stp international Debit card, its now three days, it says something went wrong and it has assigned a tracking number? No solutions yet
Hello Mark,
We are sorry that you have had this experience.
Without more information about your account or transaction, it is hard to say what might have went wrong.
We urge you to contact our customer support team at support.solidtrustpay.com or reach out to us on Facebook to have this issue taken care of immediately.
Very bad experience. At some point, I wanted to retrieve my money and surprisingly, I found out that fees had been charged cleaning the entire amount. I was told by Autumn that since there was no account activity in over nine months, dormant fees were charge followed by an abandoned account fee! They simply replied that nothing can be done...
Learn from my mistake and I strongly recommend that you stay away!
We always, upon request, review dormant/abandoned accounts and refund the charges if possible (depending on how long the accounts was abandoned). Contact us again via support.solidtrustpay.com and ask for an audit of your account!
Terrible website with bugs, which doesn't function as it should. Customer service is ridiculous too. No tel number, or email. Do not use their service unless you have too. Then forget withdrawing your fund back to your account, as that is almost impossible.
All of our contact information is located at the bottom of every page under the link " contact us"
Solid Trust Pay has been taking care of my account for 5 years and they are great. The negative post above has the wrong email which is why their email bounced back. Also, Solid Trust Pay is only a payment processor and not connected to any other online program or site. So if someone had a bad experience shopping online they must need to call Solid Trust who will help them get a refund.
I too have been Solid Trust PLAYED. No payouts. They are quick to extract your fees for loading your account though. But all organizations I am involved with that have ever used them have dropped them. They don't even service companies with proper support, ease of use, or prompt delivery of service. Avoid this so-called company at all costs.
We have asked for withdrawal of funds and last month they took over 15 days to transfer my money, then requested a second withdrawal later and it has been 25 days so far... every time we call they come up with another lie for the delay... basically it has been like this with them for years. At times they take 5 to 7 days to fulfill transfer of money into our bank account... but that is rare with them. Although we have tried to give them the benefit of the doubt the sad bottom line is: they are not honest.
I have requested a check withdrawal and its been two weeks yet it is still just pending. I called the number and had to leave a message during office hours. I received a call back a couple days later saying that it should go through by the end of the week and it is still pending. The process of receiving a payment was easy but getting my money is a real pain, it is still pending and its been far too long.
Please do remember that all cheque withdrawals are sent regular postal mail. We do advise you at the time of withdrawing that cheques sent can take up to 3 weeks depending on your location and the speed of the mail. Thank you for your patience.
I have never had any issues with STP, they have been very helpful and transparent. I am in Australia and deal with companies all over the world. I have transferred funds and received funds from others without any worries. One of my clients accounts fell dormant and they were able to receive the funds that I sent them by contacting the Help centre. The live agent walk my client through the process and all good. Well done STP.
Hello Greg,
We appreciate this highly detailed review and short story about STP help center support staff :) Thanks for sharing!
Thank you guys because i was going to open a business account where my associates would be sending be me large sums of money everyday through SolidTrustPay. Thank you guys in advance because i would end up loosing hundreds of thousands of dollars. What a big mistake i would be making by doing this. Thats why its always wise to do research before you do anything.
Hello Miranda,
While we appreciate your comment, this is not a review of our business. We encourage you to give us a try if you are looking for a reliable and trustworthy payment processor, as we have been around for nearly 11 years now and are one of the most honest and competitive in the industry.
They are stealing your money!
They require visa with photos since i am not in the country where my passport is located. My visa doesn't have a photo and they sent me an email saying that:
"your Visa is a non-photo Visitors Visa which conflicts with the outlines requirements. We apologize for any inconvenience, but based on the provided information we will not be able to verify your account" the visa without my photo is beyond my control! Its the countries policy! I can't tell them to put a photo on my visa and change it for me since STP can't and don't want to give my money! I have $ with them and they are refusing to have it be withdrawn! DON NOT USE STP!
Hello Yasi,
We require photo identification like any other processor. If you are unable to verify your identity, we can't legally allow you to send money on the internet.
There are other options for you to remove your funds from the account which do not require verification, such as a transfer or exchange.
Please contact our support staff at www.stpay.info if you are still having problems withdrawing your funds.
Hi Folks,
I cant say anything but good things about Solid Trust Pay, and the name speaks for itself, such as SOLID TRUST and the owner of the Company Stella, she is a very honest, and down to earth person, and she runs a good reliable, and honest Business, and i would not deal with anyone else on this planet Earth.
As far as Stella's Support Staff goes, they are excellent, and give excellent service in a very Curtisous way, and i take my hat off to them all, so Folks, if you want the best, just deal with the best... STP
Best Regards,
David
Hi David,
Thank you so much for the kind words!
I regret using STP! I withdrew 500 USD October 2012 and up to today, (Feb 2013) I have still not gotten the money. I have sent numerous emails and the only time i got a reply (after waiting for weeks) is when they told me to send another email to another address... then i had to wait for another long long time... as at now, their phone numbers which are listed on BBB website are not going through either so i cant even call them. Am terribly disappointed, and mad... am not sure if i will ever get the money but am still hoping for the best while preparing for the worst... my advice? USE STP AT YOUR OWN RISK!
I do not believe that Solid Trust cares if their product is used, or not.
Absolutely no help was received in trying to make them our method of payment.
I am now thankful that I my referral from Africa was unable to connect with Solid Trust (I live in Canada) as I want nothing to do with them anymore.
If I had a choice of not "starring" it, I would.
I am forced to put one star.
Shamim
This individual continued to ask our Support Department for the identifying information concerning the account of someone else, which of course, we could not divulge. We told them each time that the individual they were asking about simply needed to contact us for assistance through our Help Centre (support.solidtrustpay.com). There is also no record of this individual (who only logged in to their own account two times) making any request for assistance on how to add SolidTrust Pay as a payment method on their website. We highly value all our merchants and actively help new merchants get setup with STPay; we care very much that our services are used, used properly and used correctly.
I had an account with them in 2013 but never used it; now I use a program like My Advertising Pays and they require STP. It was a nightmare getting the authorzation form approved but once done, I thought it would be ok. Nope, I was withdraing funds but fist, they ask for 3% to convert the funds into my currency PLUS the charge a transaction fee! That is nuts! PayPal certainly doesn't charge that and they are faster! I hope to get my money on Monday but geez. When you need the money fro groceries well, it sucks to wait 3-5 days. Technology today allows instant wire transfers, why can't they?
Hello Lise,
We are sorry to hear about this withdrawal delay so late, as this comment was left a year ago.
We understand your frustration, and that's why we do offer plenty of options for withdrawals, some faster than others. In the future, please contact us immediately via live chat or ticket at www.stpay.info for a faster response and better customer support.
Overview
SolidTrustPay has a rating of 2.3 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. SolidTrustPay ranks 11th among Money Transfer sites.
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Hello Mike,
Thanks for your feedback, we really appreciate it!
We have sent you an internal message on your merchant account to say thanks, but also to what we could do to improve our support system for you.