They stole my money after 18 month of inactivity of my account without even a notification by email. 300 $ stolen, this company is scam!
I am about to give my confidential information on my financial as well as fund stp although with all these negative comment about SOLIDTRUSTPAY. IT SEEMS AFFECTING MY DECISION. PERHAPS THIS IS A SCAM. MORE NEGATIVE POST THAN POSITIVE. This just mean ONE THING. It surely a poor SITE/SCAM.
Solid Trust has done me good since joining 5 months now. Customer service is fast and reliably helpful.
Found no problem ever since joining
Last time i wrote about Ukmobiles4you, now i will tell you about the company which will take your money i mean the payment company ( Solid Trust pay)
I contact them to ask for there help but they transfer me from one department to another so at the end they gave me this e-mail address ( *******@solidtrustpay.com) which i think not exist because this what i got on my Yahoo (Hi. This is the mail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<*******@solidtrustpay.com>:
66.231.182.6 does not like recipient.
Remote host said: 550 5. 1. 1 sorry, no mailbox here by that name (chkuser)
Giving up on 66.231.182.6.
--- Below this line is a copy of the message.)
SO MY FRIENDS CARFUL FROM THESE TWO COMPINES.
BEST REGARDS TO YOU ALL.
HORRIBLE Company! No responses to emails, calls nothing...
Their FAQs has the following:
"Verified Members can withdraw any amount of funds in their STPay account right on to any VISA credit card that they own! Here are the instructions:
1) add your card info to your MY BANKS & CARDS area. Ensure that you send in our authorization form.
2) do a small incoming deposit of $2 to $5 via your MY MONEY area and wait 2 - 24 hours for it to clear."
Of course if you do it they charge you for the deposit and still don't verify your card so you have no way of getting your money. This is a bold face lie just to earn the deposit transaction fee!
ATTENTION! Be careful with this company. They keep your money and just stall us asking all kind of documents. Ive sent mine but they keep asking... PLEASE, DO NOT RISK YOUR MONEY WITH THEM... I LOST MINE
SOLIDTRUSTPAY? NEVER EVER
Hello Patricia,
We're a trusted global payment processor regulated and audited regularly by the Canadian government. When we ask for verification documents, we are not stalling you or trying to prevent you from doing business with us, but rather doing our due-diligence under the law.
We apologize for any inconvenience, but any payment processor is going to require that you properly verify your identity before making transactions online.
Since there is no username or email, we are unable to look into your account and provide a solution. But if you would like to contact us with that information, we will happily help you with your account.
I AM AN OLD MEMBER OF STP... I RECOMMEND IT FOR ALL PEOPLE WHO WANT OR NEED TRUSTED WAY FOR THEIR MONEY TRANSFER OR TRANSACTIONS... STP IS THE MOST TRUSTED FOR ELECTRONIC AND E-MONEY TRANSACTIONS... YOU FEEL THAT YOU ARE SAFE WITH STP...
Thanks Tahar,
We appreciate your feedback!
My name is Edward Johnson,
I'm a broker and i know alot about financial institutions and this is the worst scumbags you can deal with. I never dealt in my life with such dishonest people in my life until i met Solidtrustpay. They took $14,000 from my account. I already contacted the FBI and they will help me they said. I'm a American and i never seen such Horrible dishonest people like solidtrustpay. Please do yourself a favor AND STAY AWAY FROM THESE SCUMBAGS!.
We have four accounts belonging to various "Edward Johnson's" in our database and none of them have any account issues, any large deposits or withdrawals or any recorded issues. This appears to be a completely unwarranted complaint and could even be totally fabricated simply to discredit us. Perhaps this individual was even paid by a competitor to do so. They are welcome to contact us with their correct name and STPay username just in case they are using an alias. We would be more than happy to look into their account and resolve any issues, past or present.
This sucks. It did not reply my mail and did not verifies me.my username is can't tell.Do not open account on solidtrustpay and do not loose your money
I have had no problems with this site. It has worked for what i need it for. There will always be people who have problems. It can happen on any site, even paypal.
It is surprising to see so many complaints about STP, yet STP is still able to dodge the radar of the authorities. Why? Why don't people take their complaints to the govt.
This individual does not have a SolidTrust Pay account. They are also making a general, unwarranted comment and giving a rating without any experience with STPay. This is most likely someone hired by a competitor to discredit without cause.
Some times you have little problems, (( like log-in to often with the wrong password)) They are solved fast and professional, love them.
Thanks S. T. P
Thank for your feedback Hank!
We do our best to solve log-in issues as quickly and painlessly as possible :)
I have my Solid Trust Pay account a few months, before I did not have this problem, but now I have the following problem: When I try to transfer money out of my account, STP willn´t let me transfer the amount I want and forcing me to change the amount to less for left an amount in the account STP. I think that's fair to force me to stay one part of my money in Solid Trust Pay account. Is this legal?
We are sorry to hear you're having technical issues. Please contact Customer service for assistance. To speak with support please contact the support department by submitting a ticket or You may call and speak to a Customer Support Representative between the hours of
8:30 - 5:30 EST Monday-Thursday & Fridays 8:30-5:00 EST
Toll Free phone: 1-877-801-1777 OR 1-888-338-1119
International phone: 1-705-731-0908
Please submit Ticket here http://support.solidtrustpay.com/new_ticket.aspx?cid=15590
Thanks and Have a great day.
I have been with STP abt 3 months now and have no problems so far also I have reffered abt 5 persons in STP and they are also have a trouble free service so far
I depozit 1060$ on Web site says 3-5 working days I'm waiting for 1 month and I don't have money on my account I try to call my bank to recall the funds and not even my bank they not receiving answer from them wen you make a deposit thy send your money in 2 diferent bank I don't know wat $#*! they doing but never in my life I'm not goona deal with solid trust pay and I don't recomand to nobody
Hello Daniel,
We're very sorry to hear about this issue you had with your transaction. Without more information to go on, we can't be sure what exactly happened here. But we can say with absolute confidence that this was a simple misunderstanding, and that there has never been an incident in our history where $1060 magically vanished. So we can only conclude that this review was left in error.
If you would like to message use your username or the email address associated with your account, we would be happy to look into the issue. Alternatively, you may contact our customer support staff at www.stpay.info via live chat or ticket.
I use STP for years to send and pay and recieve always get it on time unless just have to contact customer service for help
Thank you Logan,
We appreciate your feedback!
Very good payment service, excellent technical support! I use this system for a long time. I was happy with everything.
Thank you Yevheniia,
We appreciate your feedback!
Here is the transcript of the illegal deduction of money from my account.
Aleksandar
Chatted
Today 18:43 (10 mins ago)
April
18:43
Hello! How may I help you today?
Aleksandar
18:44
Hello April
You did not disclosed based on what legal term are you deducting money from my account
18:45
So basically you are deducting from MY MONEY illegally
18:46
Is that correct?
April
18:46
Please know, we did warn you, and this has already been explained to you.
You may review this ticket Id WWB-UAGME-405 dated on May 16th.
You can review this upon logging in your Support Account, clicking on My Tickets. You can locate the ticket ID under each Support Ticket or LiveChat submitted.
You may speak with your lawyer regarding legal terms for the 2 euro deducted from your account.
Aleksandar
18:48
Ok I take your answer as a confession that you are aware that your company is illegally deducting money from my balance
18:49
This will be publicly disclosed
18:50
April just admitted that a company does not have legal right to deduct this imaginary fee from my account
Thank you April
Recently I started CC processing with this idiots and criminals. First, they took me on my 480$ transaction form a customer 100$ than without no explanation they took as a reserve 150 EUR! I decided to quit processing with them and then the nightmare begins. Guys put on hold my 150 EUR for six months! To protect me against chargebacks, and they already have an email confirmation from my client of the transaction (for this confirmation by the way they asked him to send his CC details over email). Imagine my embarrassment, the client never in his life has received this kind of request for confirmation and the details to be sent by email, while they already have that details when he was buying my services!
Here is the chat transcript with their rude support and totally unprofessional.
noreply@stpay.info
To: Aleksandar
May 17 at 3:55 PM
Chat transcript from date 05/17/2018
Autumn (14:46:27): Hello! How may I help you today?
Aleksandar (14:47:03): Why is no one from your merchant department answering my emails
Autumn (14:47:19): You've been replied to. We are not going to provide you with the same replies daily.
Autumn (14:47:30): You are aware of our requirements and procedures.
Aleksandar (14:47:36): I have sent a new request
Aleksandar (14:47:48): And I am waiting for a reply
Aleksandar (14:47:58): Do tell them to reply to me
Autumn (14:48:06): You have made the exact same request you've been making.
Autumn (14:48:12): You've been replied to.
Aleksandar (14:48:13): I was not aware of your requirements
Autumn (14:48:22): That is false.
Autumn (14:48:34): There is nothing further to discuss regarding this matter.
Aleksandar (14:49:01): Be so kind and inform them to reply to my email
Autumn (14:49:16): You were also advised yesterday that if you contacted via live chat or ticket again regarding this matter, you would receive an excessive support fee applied to your account.
Autumn (14:49:25): Your e-mails were replied to.
Autumn (14:49:32): There is no further information to provide you with.
Aleksandar (14:49:37): Really excessive support fee
Autumn (14:49:43): You are sending the same request repeatedly.
Aleksandar (14:49:46): Where is that in your rules?
Autumn (14:49:50): Yes. You have been answered.]
Autumn (14:50:10): You not liking the reply does not justify you continuing to contact us.
Aleksandar (14:50:20): I will send them untill you don't reply to me adn release my funds
Autumn (14:51:11): There will be a $2 charge for all further chats / tickets received regarding this matter.
Aleksandar (14:51:14): I am waiting for the clarification of the issue I have with your merchant department
Aleksandar (14:51:28): Based on what will you charge it
Autumn (14:51:29): You've been given clarification.
Aleksandar (14:51:41): Send me based on what you can charge it
Aleksandar (14:51:49): where are your rules
Autumn (14:52:00): As your questions have been replied to, I must end this chat. You may review your previous chats and e-mails if you need further clarification.
I am a member of STP for over 2 years and I have not had any problems, I like that you can add and withdraw money by bitcoin, and with my trust card, I have my money in 24 hrs...
Thanks Ricardo,
We appreciate your feedback!
STP has never had any problems for me and if they do there customer service is always great help. Thank you STP for years of great service!
Thanks Travis,
We appreciate your feedback!
Overview
SolidTrustPay has a rating of 2.3 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. SolidTrustPay ranks 11th among Money Transfer sites.
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- Bobcaygeon, Ontario, Canada
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas,
If you want to be technical, we have one of the best online reputations on review/scam busting sites out of all the major payment processors, including PayPal!
Your 1-star review without having used our services before is a perfect example of why these review sites are the real scam.