Aleksandar I.

Recently I started CC processing with this idiots and criminals. First, they took me on my 480$ transaction form a customer 100$ than without no explanation they took as a reserve 150 EUR! I decided to quit processing with them and then the nightmare begins. Guys put on hold my 150 EUR for six months! To protect me against chargebacks, and they already have an email confirmation from my client of the transaction (for this confirmation by the way they asked him to send his CC details over email). Imagine my embarrassment, the client never in his life has received this kind of request for confirmation and the details to be sent by email, while they already have that details when he was buying my services!
Here is the chat transcript with their rude support and totally unprofessional.

*******@stpay.info
To: Aleksandar
May 17 at 3:55 PM
Chat transcript from date 05/17/2018
Autumn (14:46:27): Hello! How may I help you today?
Aleksandar (14:47:03): Why is no one from your merchant department answering my emails
Autumn (14:47:19): You've been replied to. We are not going to provide you with the same replies daily.
Autumn (14:47:30): You are aware of our requirements and procedures.
Aleksandar (14:47:36): I have sent a new request
Aleksandar (14:47:48): And I am waiting for a reply
Aleksandar (14:47:58): Do tell them to reply to me
Autumn (14:48:06): You have made the exact same request you've been making.
Autumn (14:48:12): You've been replied to.
Aleksandar (14:48:13): I was not aware of your requirements
Autumn (14:48:22): That is false.
Autumn (14:48:34): There is nothing further to discuss regarding this matter.
Aleksandar (14:49:01): Be so kind and inform them to reply to my email
Autumn (14:49:16): You were also advised yesterday that if you contacted via live chat or ticket again regarding this matter, you would receive an excessive support fee applied to your account.
Autumn (14:49:25): Your e-mails were replied to.
Autumn (14:49:32): There is no further information to provide you with.
Aleksandar (14:49:37): Really excessive support fee
Autumn (14:49:43): You are sending the same request repeatedly.
Aleksandar (14:49:46): Where is that in your rules?
Autumn (14:49:50): Yes. You have been answered.]
Autumn (14:50:10): You not liking the reply does not justify you continuing to contact us.
Aleksandar (14:50:20): I will send them untill you don't reply to me adn release my funds
Autumn (14:51:11): There will be a $2 charge for all further chats / tickets received regarding this matter.
Aleksandar (14:51:14): I am waiting for the clarification of the issue I have with your merchant department
Aleksandar (14:51:28): Based on what will you charge it
Autumn (14:51:29): You've been given clarification.
Aleksandar (14:51:41): Send me based on what you can charge it
Aleksandar (14:51:49): where are your rules
Autumn (14:52:00): As your questions have been replied to, I must end this chat. You may review your previous chats and e-mails if you need further clarification.