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SolidTrustPay Questions & Answers
Here's what consumers have asked with answers from SolidTrustPay staff and previous consumers.
19 questions answered
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31 questions sorted by: recent | popular | fewest answers
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There could be a few reasons that your ability to use cards could have been disabled. The most common cause for this error is an attempt to use a card that is not verified, which will temporarily disable your ability to use all cards. In order to review this in depth for you and find the exact reason for this, please contact our Customer Support Department via live chat or ticket here: https://support.solidtrustpay.com/ and we'll be able to help you regain the ability to use cards on your account.

By Daniel H., SolidTrustPay Representative
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At this time, we are unable to process bank withdrawals. We do, however, have our BitCoin withdrawal option that is available to our members located in the United States. For further assistance, please contact our Customer Support Department here: https://support.solidtrustpay.com/, we will be happy to assist you in this matter!

By Daniel H., SolidTrustPay Representative
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We are very sorry, but your question above doesn't provide any specific detail. For direct help with your SolidTrust Pay account, please contact us on LiveChat/Tickets at: http://support.solidtrustpay.com, thank you.

By Daniel H., SolidTrustPay Representative
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Presently, US clients are unable to withdraw to their bank or debit card. We expect this functionality to be available again very shortly.

By Daniel H., SolidTrustPay Representative
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Yes, you can order a card in Canada but we are presently negotiating with a new card provider so the option is not available on the STPay website at the moment. Please check back regularly!

By Daniel H., SolidTrustPay Representative
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Hello Antonio, If you are unable to complete the MVP process, you will simply be required to manually enter your card information and statement showing the transaction that you completed with us. Please contact us via live chat or ticket at https://support.solidtrustpay.com/ for assistance with this matter.

By Daniel H., SolidTrustPay Representative
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Hello Melody, Yes, SolidTrust Pay operates and is available within the state of Oregon, USA. For further information about our service areas, please see our informational post on the topic: https://support.solidtrustpay.com/index.php?type=page&urlcode=440224&title=Are-certain-countries-restricted-from-using-STP

By Daniel H., SolidTrustPay Representative
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Hello Mohamed, There are a few reasons that your ability to use cards could have been disabled. The most common cause for this error is an attempt to use a card that is not verified, which will temporarily disable your ability to use all cards. In order to fix this issue, we urge you to contact our customer support team via live chat or ticket at https://support.solidtrustpay.com/ and we'll be able to help you regain the ability to use cards on your account. Thank you for using SolidTrust Pay -- we look forward to hearing from you soon so we can resolve the issue you're having :)

By Daniel H., SolidTrustPay Representative
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Hello LeMinh, We apologize for this inconvenience. There are a few reasons why this might be happening. Please contact our customer support via live chat or ticket at https://support.solidtrustpay.com/ for assistance with this matter.

By Daniel H., SolidTrustPay Representative
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Olá Pedro, Temos uma MasterCard internacional, não Visa. Visite support.solidtrustpay.com para obter mais assistência, pois sitejabber não é um site de suporte.

By Daniel H., SolidTrustPay Representative
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