STP "SUSPEND" My account with balance of 600 USD ( *******@yahoo.com)without telling any solid reason... i think it is total scam - no call support no live support available.
It just like big scammer in payment Processor...
Please dont deal in STP...
I've been using SolidTrust Pay for more than a year now and I have been extremely pleased with their service. Their fees and reasonable and transactions are processed in a timely manner.
STP has always fulfilled their mission with consistent attention to my issues, so I believe there is no doubt my experience with STP is mirrored by others.
Best Allan Ferguson
STP is one of the better processors for customer support and stuff you can do like a lot of withdraw options and easy to send money
Thanks Ghazi,
We appreciate your feedback!
I have requested a withdrawal to my Stp international Debit card, its now three days, it says something went wrong and it has assigned a tracking number? No solutions yet
Hello Mark,
We are sorry that you have had this experience.
Without more information about your account or transaction, it is hard to say what might have went wrong.
We urge you to contact our customer support team at support.solidtrustpay.com or reach out to us on Facebook to have this issue taken care of immediately.
They are stealing your money!
They require visa with photos since i am not in the country where my passport is located. My visa doesn't have a photo and they sent me an email saying that:
"your Visa is a non-photo Visitors Visa which conflicts with the outlines requirements. We apologize for any inconvenience, but based on the provided information we will not be able to verify your account" the visa without my photo is beyond my control! Its the countries policy! I can't tell them to put a photo on my visa and change it for me since STP can't and don't want to give my money! I have $ with them and they are refusing to have it be withdrawn! DON NOT USE STP!
Hello Yasi,
We require photo identification like any other processor. If you are unable to verify your identity, we can't legally allow you to send money on the internet.
There are other options for you to remove your funds from the account which do not require verification, such as a transfer or exchange.
Please contact our support staff at www.stpay.info if you are still having problems withdrawing your funds.
Hi, i cant understand my account anymore. I have some money in my account i cant access it. T says the limit is 0.00 so i cant do any transaction to or from Solid Trust pay. I sent an email but i did get a reply
I regret using STP! I withdrew 500 USD October 2012 and up to today, (Feb 2013) I have still not gotten the money. I have sent numerous emails and the only time i got a reply (after waiting for weeks) is when they told me to send another email to another address... then i had to wait for another long long time... as at now, their phone numbers which are listed on BBB website are not going through either so i cant even call them. Am terribly disappointed, and mad... am not sure if i will ever get the money but am still hoping for the best while preparing for the worst... my advice? USE STP AT YOUR OWN RISK!
I do not believe that Solid Trust cares if their product is used, or not.
Absolutely no help was received in trying to make them our method of payment.
I am now thankful that I my referral from Africa was unable to connect with Solid Trust (I live in Canada) as I want nothing to do with them anymore.
If I had a choice of not "starring" it, I would.
I am forced to put one star.
Shamim
This individual continued to ask our Support Department for the identifying information concerning the account of someone else, which of course, we could not divulge. We told them each time that the individual they were asking about simply needed to contact us for assistance through our Help Centre (support.solidtrustpay.com). There is also no record of this individual (who only logged in to their own account two times) making any request for assistance on how to add SolidTrust Pay as a payment method on their website. We highly value all our merchants and actively help new merchants get setup with STPay; we care very much that our services are used, used properly and used correctly.
I had an account with them in 2013 but never used it; now I use a program like My Advertising Pays and they require STP. It was a nightmare getting the authorzation form approved but once done, I thought it would be ok. Nope, I was withdraing funds but fist, they ask for 3% to convert the funds into my currency PLUS the charge a transaction fee! That is nuts! PayPal certainly doesn't charge that and they are faster! I hope to get my money on Monday but geez. When you need the money fro groceries well, it sucks to wait 3-5 days. Technology today allows instant wire transfers, why can't they?
Hello Lise,
We are sorry to hear about this withdrawal delay so late, as this comment was left a year ago.
We understand your frustration, and that's why we do offer plenty of options for withdrawals, some faster than others. In the future, please contact us immediately via live chat or ticket at www.stpay.info for a faster response and better customer support.
Solid Trust pay, The largest internet thieves is located at the beginning of the.
The money received by the boss and employees are forbidden
Their wives and their children, I wonder when you are looking at aren't they ashamed?
They are my children the right to their own children, how they feed my children dinner?
My 7000 usd, they stole my money and haram money, how to spend?
I'm sure they are that they are very unhappy people,
Also other web sites that they are thieves, they're doing a finder. Hyip site all Solid Trust Pay payment. This unscrupulous creatures in a very short time after these atrocities, they will give an account of.
This individual had their account closed as, after they added funds to their account using their credit card, and spending those funds at online merchants, they charged back ALL of their transactions! He did a total of 51 chargebacks which caused a direct loss to SolidTrust Pay of thousands of dollars. This individual is the one that stole, scammed and cheated, not SolidTrust Pay.
I advice you to stay away if you are trying to invest you hard earned money.
I learnt the hard way but it is all laughter and goosebumps now. Could have been in a mess if not for Astrarecovery. Cc.
I opened an account at SolidTrustPay to pay a Fraudulent Company Profit-clicking which just vanished. Now I am requesting the remaining funds left at Solid Trust Pay and it has been a nightmare. I have been working with a customer service name Andrew but over a week, the problem still not resolved.
They don't care if you don't get your product big scam if you ask me anything keep away from SOLID TRUST there's no trust just take and let you get scammed by companies.
Disgusting service no help whats so ever.
Sent them details and they told me it's nothing to do with them however i used there service to pay, paypal only from now on never had any issues with paypal i think most scam sites use this payment system because they don't care once they have your money.
I kept contacting SolidTrustPay to fix it so that I could log in, and they told me they solved the problem, and yet I couldn't log in. Once I replied to their email and it went through, but twice I replied and my email bounced back - it wears me out to keep asking for help and nothing gets fixed. They offer for you to rate tickets, but you can only rate them if you can log in.
I also asked them to fix their Help Centre link, because it's an untrusted connection. They said "Ticket Resolved" and nothing changed. I expect a little more credibility from a site that deals with finances. I decided if I couldn't trust them
To fix technical issues I couldn't trust them with money, either. At least they removed my account (or so they say).
Hi,
I just wanted to let you know that solid trust pay are frauds.
They approved funding of $1,500 over a period of one month.
March 1st to March 20th...
And then cancelled the funds after I had used the funds
To pay for services. They then deleted transaction history of
Both approved and cancelled transactions of $1,500 and
Limited my account.
I contacted them but they said they are investigating
And I shouldn't contact them anymore...
Please do NOT have anything to do with that fraudulent company.
Jimal
This individual does not appear to have a SolidTrust Pay account as we have no registered users with the first name of Jimal. If this individual does have an STPay account, we would be happy to assist them at our Help Centre: support.solidtrustpay.com
Additionally, it is impossible in our system to delete transactions due to regulatory, audit and compliance restrictions. All transactions in any status (approved, declined, void, refund, cancelled or error) are permanently recorded; nothing is ever 'deleted'.
I have tried and tried to access my account without any success. The problem first arose when I tried to access my account in USA (I'm from the UK). There was no joy. I informed STP that I would be in the United States and received the reply that I should be able to access my account once back in the UK. In addition to that I wanted to change my telephone number held on my account. I uploaded the required documents for verification i. E. telephone contract and have since seen that my account has now been suspended! Despite numberous emails to STP no one has replied back. This is very back business indeed. I now just want the balance of my funds back.
Hello Renford,
It sounds a lot like you were having issues with roaming as you traveled from the UK to the US -- this is likely the reason your account was suspended. We encourage you to contact our customer support staff at www.stpay.info via live chat or ticket in an event where you cannot access your account, or are in need of any kind of immediate assistance, instead of sending emails.
Hai stp,,, so far i dont have problems with your site-- and i love it! Thanks a lot
My concern is-- could you please lower down even a bit the processing fee--! Hope you will hear me
Hello Leslyn,
We appreciate your feedback, and will take your concerns into consideration. Thanks!
Solid Trust Pay stolen thousands pounds from my and my husband accounts without inform us and without our permission. I made a complaint to Solid Trust Pay LiveChat ( the only place you can contact them), I was horrified to hear their reply that in their User Agreement stated that they can take money from my accounts without my permission. Shocking!
The only reason why there would have been any funds deducted from an account is if the account fell into a dormant and/or abandoned status. The only requirement to keep an account active, is a login once a year. After 1 1/2 years with no login, the account is considered abandoned, and any balance is removed. This is to ensure that no member abuses their STPay account in an attempt to hide funds and avoid taxes. However, any member that comes back to their account, even after a long period of time, and has an abandoned funds charge is more than welcome to ask for a review of their account and in almost all cases, all or some of the abandoned fees are returned to the member. Our dormant/abandoned policy is clearly available in the User Agreement which every member agrees to when they create their account.
They stole my money after 18 month of inactivity of my account without even a notification by email. 300 $ stolen, this company is scam!
Overview
SolidTrustPay has a rating of 2.3 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. SolidTrustPay ranks 11th among Money Transfer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This individual submitted a falsified passport and was discovered to be on a Pakistani terrorist list. Therefore, their account as suspended as our compliance policy disallows any account access to any individual on such a list. Their statement above is completely incorrect. At this member's request, we manually transferred their full account balance to another STPay member whose account was legitimate.