Solid Trust Pay stolen thousands pounds from my and my husband accounts without inform us and without our permission. I made a complaint to Solid Trust Pay LiveChat ( the only place you can contact them), I was horrified to hear their reply that in their User Agreement stated that they can take money from my accounts without my permission. Shocking!
The only reason why there would have been any funds deducted from an account is if the account fell into a dormant and/or abandoned status. The only requirement to keep an account active, is a login once a year. After 1 1/2 years with no login, the account is considered abandoned, and any balance is removed. This is to ensure that no member abuses their STPay account in an attempt to hide funds and avoid taxes. However, any member that comes back to their account, even after a long period of time, and has an abandoned funds charge is more than welcome to ask for a review of their account and in almost all cases, all or some of the abandoned fees are returned to the member. Our dormant/abandoned policy is clearly available in the User Agreement which every member agrees to when they create their account.
Suans Has Earned 12 Votes
Suans Z.'s review of SolidTrustPay earned 12 Very Helpful votes
The only reason why there would have been any funds deducted from an account is if the account fell into a dormant and/or abandoned status. The only requirement to keep an account active, is a login once a year. After 1 1/2 years with no login, the account is considered abandoned, and any balance is removed. This is to ensure that no member abuses their STPay account in an attempt to hide funds and avoid taxes. However, any member that comes back to their account, even after a long period of time, and has an abandoned funds charge is more than welcome to ask for a review of their account and in almost all cases, all or some of the abandoned fees are returned to the member. Our dormant/abandoned policy is clearly available in the User Agreement which every member agrees to when they create their account.