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Not sure why my acct was suspended and now cannot get back into acct. I clicked on a
Chat link today and it gave a new url to get to chat.
When I clicked on there was nothing about a chat, just there regular sign in page
Which does not work when suspended. All this time wasted and still cannot put money
Into stp or chat.
When trying to use the chat after a few words it stopped working, tried several times
And was in a hurry to deposit some money, they put my acct in suspension because
I apparently did not understand a question on a form. To top matters off they send
A donotreplyemail, so could not get to bottom of problem.
Al R.'s review of SolidTrustPay earned 8 Very Helpful votes
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I advice you to stay away if you are trying to invest you hard earned money. I learnt the hard...
BEWARE! Solid Trust Pay is a conartist, outright scammer! I lost $1200 in my account that had...
Hello Al,
We apologize for the delay in our response here.
While we have already been in contact with you, re-enabled your account and provided instructions for how to proceed, we still wanted to leave this message here to clear the record.
We understand that you made an effort to contact us on live chat, but were unsuccessful. This has been determined to be a browser-related issue on your end, as our live chat services have been stable and VJ, the customer support associate that you were speaking with, was able to confirm that nothing went wrong on our end in the chat window.
Your account was suspended as a security feature because you entered an incorrect secondary password multiple times.
Our do-not-reply email was intended to bring you back to our customer support page with chat/ticket options so that we could assist you with your account. When you returned to our support page (on Monday, Sept 4), our customer support offices were closed for Labour Day (indicated on our blog and social media). That's why you were unable to connect with us that day.
To clarify -- the link we sent you to was not our standard sign-in page, but rather our Customer Support account sign-in page, which is not subject to suspensions. We apologize for the confusion.