Soft Surroundings

My limited experience with Soft Surroundings is that the clothing can be sometimes very stylish and unique with a flattering fit. The downside however is that the same clothes can be made of cheap quality fabric which does not wash well and pills. I don't understand why they do not use better quality fabric for their interestingly designed clothes. I guess they would have to charge more for decent fabric and obviously their profit margin is very high. But What is the point of having a lovely gown if you have to toss it out after a few months because it looks years old.

I purchased some clothes at full price. I received a promo code after I made the purchase and requested that the promo code could be applied to the merchandise. The customer service supervisor named Brook refused to apply the promotion code. She was rude and very unprofessional. I am returning one of the items. It's just a t-shirt way over priced. Be careful when purchasing items from soft surroundings some of the clothing was not good quality considering their high prices.

I have been a long life customer for more than 16 years. I place 3 different order recent and get cancelled without notifying me, I even get charge my credit card. Email and call customer services and no action has been taken. So, unhappy, unacceptable and they lost me for life, I wouldn't imagine to go this review but I wanted to share my experience despite my love of soft surrounding but they left me no choice, but bad test in my mouth.

I am a new customer of SS and will not be returning. First of all, I ordered some leggings, and they were too big. I used the pre-made label to return, which goes through the USPS, therefore, is not trackable. If it does not make it, you're out of luck getting a refund! Second, I ordered a cardigan several months ago, and I have to keep going to the website to find the status of my order and continue to see shipping updates for MONTHS! There is no communication to the customer regarding the delay in getting my merchandise. However, the person emailing me was kind has no customer service recovery efforts. Goodbye SS- I won't be ordering again!

I bought an already seriously over priced pair of jeans from this company. They didn't fit and so I wanted to exchange them for another pair that was exactly the same price. You can only exchange (from the catalog) for the exact same item but a different size or color. Add to that you have to go the post office and pay return postage and the company also charges you a $7.95 return fee. I will NEVER order from this company again. Total rip off.

I have always received lovely items from soft surroundings.
I have never had to return an item so I am not familiar with their process.
Some items you do have a few months waiting period, but they tell you that upfront.
The one thing I do hate is they never have specials with percentages off like my other favorite store Chico's. I do like their items better than Chico's, but I like the sales Chico's has so I end up buying much more from them.

I have been an avid shopper of Soft Surroundings and frequently recommended it to others over the years. I recently had two orders cancelled. I emailed the first time my order was cancelled with no response. The second time my order was cancelled, I called. The customer service person requested that I call back and speak with a supervisor the following day. He was unable to tell me why my orders were cancelled... yet the charges are still pending on my credit card. Very poor experience. It will be a wonder if they are able to stay in business with poor communication and poor service for loyal customers.

Something has changed there in the last 5 years. For the second time this year, I ordered an item online and found out AFTER that they really don't have the item. They might have it in a month but I went through this before and an order was delayed 4 months until I cancelled. I think they place orders with their vendors AFTER they get a sufficient number of orders. Will never deal with them again.

For what they charge PLUS shipping, I can shop elsewhere.

I've tried 2 items of clothing from soft surroundings website and have been underwhelmed by the products. Cheap feeling materials with misleading photos online. For reference I have also bought from retailers such as: Everlane, White House Black Market, Boden, and Adore Vert.
Customer service is horribly lacking too. First, the shipping took forever, (shipping by the way is 9.95 flat rate) I ordered the pants in November 2021 and didn't get them til January 2022. When I reached out to cancel the order due to the fact I wouldn't receive them by the time I needed them; customer service just made excuses and said 'sorry, but they couldn't cancel a processing order'. They didn't try to make things a little better. Then the return process has taken longer than 2 month to finalize and I'm charged a small additional 'handling' fee on top of the 7.95 label cost. Shady business practices. I won't be buying from them ever again.

I never actually received anything from 3 orders I placed. After waiting some time I finally got a hold of them and there was no longer an order, cancelled. They seemed genuinely confused that I wished to know that and confirmed they sent no notice. So, very poor service.

I decided to give one more try today since a brand new catalog arrived in today's mail. It had two really nice hoodies perfect for summer nights and right now too. Great, will order them immediately.

Both out of stock until the end of summer LOL why even send a catalog out that arrives today and things are not in stock until after the season ends?

I am officially done now.

I decided to order 3 items from Soft Surroundings. During the ordering process, I learned all 3 items were back ordered, so I cancelled one item. The second item was delivered on the stated delay date. It was a nice top, but overpriced for quality. I waited 3 months for the third item, as the delivery date was pushed back 3 times. Once received, the $98.95 dress had a see-through panel (not shown or mentioned on web page or catalog) and was returned. With shipping and tax, I paid a total of $110.89 for the dress and was refunded $97.94, which was even less than the actual cost of the dress. I emailed the company regarding this amount, and they came up with some sort of explanation. My refund appeared on my credit account 14 days after I shipped the dress UPS, using their refund label. Needless to say, I will not be ordering from this company again.