Soft Surroundings has a rating of 1.74 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soft Surroundings most frequently mention customer service, credit card, and post office problems. Soft Surroundings ranks 1051st among Women's Clothing sites.
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Very well made dresses, comforters and sheets. Incredible sales if you catch it right since they allow mailing list coupons to be used on top of their sales prices. Items quickly shipped and usually have arrived about 10 days later, although sometimes in separate packages. I am shocked at the poor reviews and question if they are real. Never had an issue with Soft Surroundings. If I had to say something critical it would be their size runs large.
I have not even received my item yet but was ordered 6 days ago and still says expected livery 10/17. Had I know this I would never have ordered from this dinasour company. I really hope I like the item because I can't imagine the nightmare of a return. My 1st and last time shopping this company. Too many great places to shop! And on top of that they charge for this rediculous slow shipping. Most companies offer free shipping. Do yourself a favor and shop elsewhere.
I have spent thousands and of dollars with this company and not attempted two different refunds. I'm getting shorted hundreds of dollars and have one item I haven't received as an exchange. Will never ever buy from this company again. Don't buy from this business. They will just take your money. No wonder they're going out of business.
Ordered wrong size and tried to exchange but it wasn't available so had to return. Once returned my credit was $20 less, because they charged me for shipping. It's a racket!
I have bought several blouses on clearance at a Soft Surroundings store. They were $100 on sale for $50. They were beautiful they washed up with no wrinkles and clearly well-made blouses. I recently bought two blouses at softsurroundings.com. I assumed they were the same company, but given what I received I'm not so sure. These blouses were also $100 before markdown. So I expected quality. As soon as I got them. I washed them in cold water and hung them to dry. What I got was a mass of wrinkles. So I just spent a half an hour, ironing, blouses which for that quality I should not be doing. So now I am disappointed, they are very pretty blouses but due to the wrinkly factor I don't think they deserved $100 price tag
I am SO sick and tired of receiving their catalog, falling in love with something and not being able to receive it for MONTHS. Ordered a simple white T on 1/5 and was told it would ship on 1/26. NOW they are telling me it will be 3/21 before it ships. Obviously they are taking orders and THEN manufacturing. This has happened to me more than once, and BEFORE the pandemic, so can't blame that. Previous orders meant for vacation didn't make it either. VERY FRUSTRATED! PS. Love their stores.
I have not even received my item yet but was ordered 6 days ago and still says expected livery 10/17. Had I know this I would never have ordered from this dinasour company. I really hope I like the item because I can't imagine the nightmare of a return. My 1st and last time shopping this company. Too many great places to shop! And on top of that they charge for this rediculous slow shipping. Most companies offer free shipping. Do yourself a favor and shop elsewhere.
Tip for consumers:
Just rediculous slow shipping that they charge for and rude customer service as well.
So, I ordered a top at a wonderful sale price however I never received it at SS claimed there was a stock issue so cancelled my order. I went on the website and sure enough the item was available. I then called and asked if they would reinstate my order. They said no. I asked if size were the issue I would accept a smaller size. Again no! I was hung up on. I called again and spoke with a gentleman who worked with me and said he would change the size and I would receive a confirmation email. That never happened either. I sent another email last night and again today, I am told to place a new order. Shame on Soft Surroundings. Do they not realize that they are not the only manufacturers of like product!
Tip for consumers:
Extremely poor customer service. I have never been so disappointed. All check out Poshmark and Ebay for similar if not the same or better quality for a lower price.
Products used:
SS obviously did not want to honor their sale so cancelled my order despite me wanting it.
After visiting new store to see/touch items. Discovered their greatly reduced prices online. Very happy with every single item from novelty sweatshirt to dressy top w/flounce to simple ribbed summer top and leggings. Love that XL items are fully cut to avoid 1X and that most tops are 27-28" to cover bottom. Have received compliments when wearing. No need for returns so cannot comment. Now
My friends plan to start purchasing from Soft Surroundings, especially when $79-89 tops are on sale for $39-49! Just retired so now can buy the fun casual items that don't need to be suitable for office. Especially loved the tiered bottom straight leg pants & the lavender sweatshirt w/lace trim for less than $30.
Tip for consumers:
Agree regular prices a bit high.. but once you are on emailing list - you receive frequent discount offers.
Products used:
Long sleeve tops, sweaters, sweatshirt, leggings, slacks, jewelry,
I purchased two dresses online from Soft Surroundings. Unfortunately, neither of them fit. I returned them and they received them on September 11,2023. I am still waiting for my refund. I have made several calls and there have been many apologies but no refund. Each time, I'm told to wait 3 to 5 days more. The cost of their clothes is high and waiting a month for a refund is unacceptable. I will not be ordering from them again. No other company that I order from that have similar prices and clothing styles have this problem. I will be leaning heavily on Loft, and JJill in the future.
Soft Surrounding had a sale that when I clicked on the "WearNow30" "ShopNow" box I found the item right next to the sale box. I could not get it to go through on the purchase page so I called and spoke to Michelle and then her Supervisor, Jodie, and was told I could not get the plaid tunic for the 30% additional though the sale box was set right next to the item on the page. I was told it wasn't included in the sale though it came up when the shop now was clicked and NOWHERE DID IT SAY "up to 30%" or "limited items included" or under the item "not included in the sale". Nowhere! I explained this was false advertising and they did not budge. I've been a customer of Soft Surroundings for some time but no more. In fact, I ordered 2 of the tunics at Christmas and planned to order another but they just lost at least once customer and i will share with others my experience and advice.
Tip for consumers:
No, very disappointed in their lack of honesty and ethics
Products used:
I didn't order due to the fact they would not honor the 30% sale.
I ordered something to wear at the holidays on November 4th. I needed it by 12/15. The item was on backorder but could have gotten here on time except that they were dishonest about the shipping information. They said that it shipped on the 11th with 3-5 day shipping (I think it should have been overnight shipping based on the backorder) The truth, according to FedEx is that it did not ship until the 14th and will not arrive until the 18th. Really bad customer service. Will throw their catalogs in the trash going forward.
I placed a large order and two of the sweaters did not ship for two weeks after I ordered. Well, apparently they go by ORDER DATE now for returns in 30 days and NOT the shipping date, which is terrible because sometimes they take over 30 days to ship! I'm stuck with two AWFUL sweaters that the description did not match. I used to be a GREAT customer of SS, but now I'M DONE! Customer service agent was very nice when she told me I was FLAT OUT OF LUCK on returning these.
Bought 2 tops for the first time from Soft Surroundings. They didn't fit. My credit took too long and was $20 less than total cost due to their shipping fees and $7.95 return shipping label fee! Will never be shopping with them again!
Tip for consumers:
Don't. Shipping fees and return fees are exorbitant.
Products used:
I didn't. They were way too big.
I have been a long life customer for more than 16 years. I place 3 different order recent and get cancelled without notifying me, I even get charge my credit card. Email and call customer services and no action has been taken. So, unhappy, unacceptable and they lost me for life, I wouldn't imagine to go this review but I wanted to share my experience despite my love of soft surrounding but they left me no choice, but bad test in my mouth.
Tip for consumers:
I have been a long life customer for more than 16 years. I place 3 different order recent and get cancelled without notifying me, I even get charge my credit card. Email and call customer services and no action has been taken. So, unhappy, unacceptable and they lost me for life, I wouldn’t imagine to go this review but I wanted to share my experience despite my love of soft surrounding but they left me no choice, but bad test in my mouth.
Products used:
I have been a long life customer for more than 16 years. I place 3 different order recent and get cancelled without notifying me, I even get charge my credit card. Email and call customer services and no action has been taken. So, unhappy, unacceptable and they lost me for life, I wouldn’t imagine to go this review but I wanted to share my experience despite my love of soft surrounding but they left me no choice, but bad test in my mouth.
I love Soft Surrounding merchandise. I have shopped there almost exclusively for several years.
I will not be shopping there in the future as they go entirely to mail order - the absolute weakest part of their business. I have tried to order items on line to be mailed to me. That is not working and they do not care - if their customer service is an example of their future service. Can no longer trust them.
They WERE a great company.
Products used:
Clothing, shoes, jewelry
Why is it taking such a long time to process my refund. The order was placed and returned in mid September. It is now the end of October. No refund. They took the payment quickly. What is the hold up. Unprofessional.never again.
Tip for consumers:
Will not shop with this company again
Products used:
None
I have been trying for over 4 years to get this horrible company to stop sending me catalogues. They come at least every month, sometimes more. I have written, emailed, called numerous times, to no avail. They have promised many times that I won't get another catalogue, but sure enough, they keep on coming. What a sad, sad thing for our planet. What a horrid company.
I wanted to order an item online and it was stated that it was non-returnable and therefore non-refundable! There is no excuse for this especially for clothing where sizes can vary so quickly according to style…you can't always go by the sizing chart! This outdated policy should be changed!
What a disaster! Saw beautiful clothing come across my Insta-feed - foolishly clicked through to the website and DIDN'T do my research on this company before ordering. The clothing eventually arrived not as described or shown in photos - overpriced shipping (who even charges shipping anymore?) AND I needed to pay for my return. Stay away!
Tip for consumers:
Be prepared to be disappointed.
Products used:
NONE
Although over priced, I really do like soft surroundings clothing. It fits well and fits true to size and is very flattering. However, they are very slow to get things to you, and even slower- if that's possible- to refund you when you return something. I returned two items two weeks ago, and I am still waiting for my credit card to be credited. I called them, and they said it could be another few weeks before they get my account credited. That is just unacceptable. As far as I'm concerned, and I will not order from them again.
Tip for consumers:
Don’t.
Products used:
None
This has happened again! I ordered an item and told it will ship in a few days. Then, I begin to get emails saying shipment has been delayed. This order, I have now gotten 4 emails saying the item has been delayed. It will be almost 2 months before my item ships. I am writing this review because this happens quite often with Soft Surroundings. If they do not have the inventory, an item should not be advertised.
Ive had very good luck with the clothing from Soft Surroundings. However, the price tags are high, bordering on too high.
The package is still in my car. 3 dollar stores did not process soft surroundings and the fedex store was not at the delegated location address! Your customers should not have to go through that to return merchandise. I have spent thousands of dollars at soft surroundings; however, I will no longer Sharp at soft surroundings or any store owned by your conglomerate. AND JUST LOOK AT YOUR 2 rating that backs my experiences.
Products used:
Tunics, dresses
I took advantage of their end of year sale and ordered some beauty products. Two of the items I received were used. Eye cream is more than half empty ( picture attached) the face oil was used as well but the package is black so you can't see. Very poor customer service when I called in. I will not shop again at soft surroundings again. If I ant used product I can buy it off eBay or fb market for peanuts, besides it's very unsanitary. Will definitely not shop there again. Because of very poor customer service they might not stay in business for too long. I worked retail for almost 30 years and this is unacceptable.
I placed a phone order. Several mistakes were made with this order. Worse than this was the response I received from 2 different customer service representatives who were rude and more concerned about excusing and defending their mistakes and poor service than with making me a satisfied customer. I will never make a purchase again even though I like the clothing. It is not worth it and this company does not deserve my business.
Tip for consumers:
Avoid a phone order at all costs!
Products used:
Clothing
Soft Surroundings offers stylish, luxurious & comfortable women's clothes for every size. Feel your best in the softest fabrics from Soft Surroundings.