Jada G.

I ordered a couple of things from Pact and was pleased. Then I ordered a pair of leggings that must have been defective, as they ripped apart at a seam after two wearings. They actually came apart as I was preparing to put them on! But I get it, flawed merchandise happens, so I returned them and they ignored the return completely. No refund or response. They seem to ship things to you relatively fast, but after that you are on your own.

I'd always liked the look of Soft Surroundings merchandise but the item I ordered looked nothing like what was shown online. I'm not sure if it was the wrong item or not, but it didn't work for me and I sent it back, requesting a refund. It took them over a month to acknowledge my return and send me an email that they would start the credit process. They then deducted $14 from the refund for return shipping costs. Astonishing. Nothing about this experience was remotely positive and I won't order from them again.

I decided to order a couple of things from the Garnet Hill catalog that I'd been eyeing for some time. There was a good sale and it seemed like a good time. I was notified that shipping was slower due to the pandemic, but I was OK with that. My credit card was charged right away but after almost 3 weeks on, I hadn't received a shipping notification. Then I looked at my credit card account online and the charge for my order had been removed. So they apparently dropped my order with no notification to me. The items I ordered are still shown as available on their website, so I have no idea what happened. However, at least they credited my account so I will give them two stars rather than one.