This mattress is very comfortable though little firm. I have purchased this mattress 6 months ago in times of need and happy to have it. For my kids and me, it is as per the expectations however for my grandparents it is little hard as they are in their 70s. In the beginning, i was little suspicious about my transcation taking into consideration my experiences with other companies but your manufacturers did a good job by manufacturing such a comfortable products and i do wish if you can open stores at various locations so that we can receive the item soon. Please look into it, if possible. Thank you, SofaMania!
Still never received my furniture! Since November and it's about to be February. Chat with the company several times via email! Sends me a refund because it wasn't in stock but still sends me half my order. Once I reached out and explained they shipped me half the order they told me I have to send payment to receive the second half. I pay again and still no furniture. Like seriously just be truthful about your stock instead of taking people hard earned money to make a fake sale and never give them their items. The worse ever
So I bought these chairs from them. Chairs are attractive and look expensive. Instructions were clear and assambly was easy. I had few queries and Sofamania team was able to resolve them and helped me making my mind for the purchase. They even sent me the soft copy of instructions even before I went ahead with the order. Package was delivered within a few days and the chairs were neatly packed. The web site is also excellent and very easy to navigate. Sofamania deserve a praise for their focus on service and rightly priced products. Highly recommended.
The coffee table is too beautiful and goes perfectly with my living room's ambiance. I am quite happy with the service and the expert delivery guys. Keep it up the good work. I will recommend this product to all my family members and friends. Cheers SofaMania!
Awesome chair. Arrived on time. The box was little rough but inside the chair was perfect. The legs when on in 3 minutes, no issues. Looks great, comfortable, lots of complements. So glad I got it. It is liked by everyone. In all, a great product!
Hello, thank you so much for your feedback, we are truly glad to hear you are satisfied with your purchase, thank you for shopping Sofamania.com!
Regards,
Aldo S.
Sofamania.com
This is the worst experience I have ever had ordering anything! First they charge your CC before your order even ships then they lie to you about when you will get your order. My (shipping in 4-6 wks) turned out to be another 4 to 6 weeks to ship out due to being on back order! I cancelled the order and told them they better not charge me a restocking fee. If they cant fill the orders any better than this then they should close up SHOP!
Amazing people i have ever spoken to, they assisted me with every query that i had before placing the order and after placing it. Your collection of items is also amazing, the colors are vibrant and to the top of it you believe in delivering customer satisfaction at every level. I received my item within the time frame and the quality of the product is marvellous. In all, one can trust you and buy beutiful furniture from your online store without giving a second thought.
Shoppig furniture online is a BIG risk, I was worried as i was ordering a sofa on sofamania because if things go wrong, I would be losing a good amount of money. Happily, though, I am really pleased with how well it all turned out. My order was delivered in time without damages. The quality and construction of the sofa is good for the price. Overall a satisfying experience.
I am very happy to see your collections. Different style, unique structure, ongoing discount code, clear and easy return/replacement policy which in altogether helped me out in making my decision to purchase 1st furniture online from you. This sofa is very good in terms of comfortness and firmness. As i needed it urgently, i forgot to go through the shipping method your company takes to ship any item. Later, when i received the tracking and started trace of it i come to realize that i made a mistake and i will not receive my item on time. But you nailed it 1st time itself by managing it to reach to me by the occasion. It was shipped through local carrier and i myself went to the curb in order to collect the delivery. The fabric quality is amazing and most important everyone liked it. Thank you!
Really love to sit on this sofa... Such a comfortable one... Slight issue with the tracking that i faced in the beginning however customer service team of the company really did well to rectify the issue quickly... Later, i got all the information on time... Was in good packaging... Thank you...
This was my first time purchasing online from an independent store like Sofamania. I purchase a lot of stuff off Amazon and eBay, I have trust in their customer first approach. The couch Sofamania selling was perfect in terms of budget and my expectations and I took the plunge. I spoke to them after placing the order and they assured me of timely delivery, I found them reasonable with the time frame and the customer support was professional. Delivery was on time and uneventful. Couch turned out to be pretty comfortable, cushions are just right on softness, not too firm, not too squishy. The fabric is nice & thick & the quality seems to be good. I love the couch for what I paid for it. Best of all I got it on 15% discount as honestly, I was no way willing to pay the list price for it... Lol!
I bought this chaise lounge for my 2 kids. I checked the description before ordering it and did spoke to the team rep. About the details of the item just to be sure that there is no material used while manufacturing which is allergetic in nature. I received the chaise lounge within the time frame and very minimal assembly was required. My kids were happy to have it in purple color as they like it the most. They sit for long hours and do sort of activities together on it.
I bought the Sofa that reclined into a futon, however, when I set the sofa up the back leg broke off. I cant even use it as a futon now, which is why I bought it. The construction of the sofa was horrible. I had to tear the bottom of the fabric to get the screws through. Not to mention it's by far the most uncomfortable sofa I have even sat on. Plus it came with a black stain. Customer service is non-existent!
Hello Kasi,
I do apologize for the issue on hand. I was able to locate the order and I see this item was delivered today. However I do need to advisor that I am not able to obtain any correspondence with the email address associated with the order: kasihux30@gmail.com regarding the issues on hand. We do advise that you provide images to info@sofamania.com for proper resolution. Thank you.
Aldo S.
www.sofamania.com
I must say, this sofa is beautifully designed and brings lot of comfort and coziness that you do not feel like getting up from it. My parents also liked it. The shiny velvet fabric of this sofa and classy shape makes it more attractive and gives luxurious feel at home. It is spacious enough for 3 to 4 people and also have good weight holding capacity.
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
If you are on the fence about buying from them- don't be! These Guys are Good! I was really hesitate initially to buy the loveseat from them, especially when I see that there were negative reviews for Sofamania, however I spoke to them to confirm everything before buying and took a leap of faith! I am so happy I did! The Item arrived 2 days before the expected delivery date, and was packed well. Looks Great for the price! Great Customer Service.!
This sectional is very good. I ordered in a little hurry as it was showing on the website less quantity get it asap. The velvet is very soft and the color looks so lavish in the main area of my room. I did not expect such a quality in my 1st online purchase from your company. However, this is an amazing experience. I also felt in the beginning price is little high and now i am assuming that i was wrong because this sofa is designed and manufactured wonderfully. Cushions are very comfortable and good to touch and feel. My room is looking good since the entry of this sofa to the right place.
Hi, i just want to share my beautiful experience with your company. When i purchased my 1st small space sofa from your company, i was very nervous as well as sceptical at the same time however everything turned out to be positive. I really like the sofa as it was delivered quickly and that too without any hassle. Also it was easy to assemble the sofa. It was worth for the price which i paid. Since then i purchased numerous products from your store and also recommended to others. Though there were some small issues pertaining to some products but at the end customer service team helped a lot. Thank you so much for both products and lovely customer service.
Thank you for taking the time to share your experience with us. Leaving your input is extremely important to us and we value your willingness to do so. Have a wonderful day!
Aldo Scotti
Sofamania.com
It was very pleasant to see the attention, service and response to my online order concerns. Representatives were quite patient and informative with the process of my order, and strived to ensure that I was fully satisfied from start to finish. Thank you! It means a lot to me the way things were taken care of by you guys. I am very much delighted to do business with you for furniture products.
Hello,
Thank you so much for the feedback, it was very much appreciated and are so glad we were able to rectify the matter accordingly.
Regards,
Aldo S.
I recently bought a recliner from Sofamania. I've had it about three weeks now, and I want to say that I really enjoy it. It is very comfortable, it looks great in my living room, and the price could not be beat. I am not getting paid to say this, nor did I get a price reduction to give a favorable review. I was hesitant about buying something like this online, especially from a company I had never heard of, but everything has been great and their customer service is very good. I made the right choice, and when I need some additional furniture, they'll be the first ones I think of.
This is such a beautiful sofa which is perfect for 3 people sitting having good weight holding capacity. It contains all the parts and everything was packaged properly. It gives fresh look in my living room and everyone liked the sofa. The fabric is also good and upholstery is amazing to touch and feel. Thank you for such a craftmanship.
Answer: Hello Mary! Thank you for reaching out. You may reach us at 323-=981-9789 Monday - Friday from 9am-5pm PST. Thank you -Aldo
Answer: Hello, We're open from Monday-Friday 9am-5pm PST. Please know, there may be a time difference if you're in the east coast. Our number is 323-981-9789. Thank you!
Answer: Hello, can you provide us with a model number to ensure we provide you with accurate information. Thank you!
Answer: Hello, the driver will attempt to deliver to the front door, however I would recommend contacting FedEx directly for confirmation upon receiving tracking. Thank you!
Answer: Hello, all of your mattress are compressed and box. It will indeed need to be take out of the box to expand to its according size. Thank you.
Answer: Hello, unless the recliner is a power lift style, it will indeed be manual. For color options, you would have to click on the item directly, any additional colors would be listed on the righthand side, upon clicking on the desired option, the item itself will change color. Thank you!
Answer: Hello, most of our items ship via FedEx, the driver will attempt to leave the package at the front door, if not possible they would proceed with a mailroom or leasing office. However, the driver will not enter the residence nor assist with assembling. Thank you.
Answer: Hello, we currently do not offer the option to further date. If an item is in stock, it will indeed ship within 2-4 business days. However, some items do have a lead time of 2-4 weeks, meaning tracking would be provided within that time frame. Once tracking is provided, you may contact the carrier directly to request for the package to be held for up to 10 business days. Thank you!
Answer: Hello, all current models can be sound solely on our site. Thank you!
Sofamania has a rating of 3.7 stars from 418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sofamania most frequently mention customer service, good quality and long hours. Sofamania ranks 9th among Furniture sites.
Hello Tiffany, we do apologize we were not able to fulfill your order. Please allow me to look further into your funds to ensure these have been fully refunded. Thank you.