Sofamania

My fiance and I ordered a couch 3 and a half months ago and it said we would receive it within 2-4 weeks. We contacted Sofa Mania to see what what going on, and we received an email back today that they weren't able to find our tracking information. Customer service contacted the shipping department to see what was going on, and they informed her that the shipping has been delayed and they don't have a confirmed date. My fiance and I went to look on the website and saw that the couch we purchased was no longer available. They must have ran out of the couch that we bought and took too many orders of it. I wonder how long it would have taken them to figure out that they had a waiting customer had we not emailed customer service to ask about it, or I wonder if they were just hoping we'd forget about the purchase. Don't waste your time!

Very happy with the service from furniture choice. I have two 3 seaters in the divano grey plush fabric, took a chance as there were no reviews on it but I am more than happy with it. At first I ordered a 2 & 3 and after a couple of days I decided i would rather two 3 seaters, they were very good to exchange the 2 to a 3. Delivery was a matter of days and delivery men were very nice & polite. Would definitely recommend Sofamania.

I really like this sofa as it is as per my requirements and the quality of the sofa is good. It is pretty beautiful and the design/style is irreristable. When i received the item, it requires minimum assembly but some parts were missing. Though i was not aware about the velcro tab or zipper still i was able to manage to find out by myself. Still i would request you to please disclose this information in the description of the item. I would say perfect sofa for my room and highly recommended product.

My experience of doing business with sofamania is very positive! Being an interior designer I regularly purchase from them. I recently purchased a few articals for my client. Items got delivered in time, though they didn't ship all the orders together, we received all of them within 2 weeks of ordering. Assembling was easy, however I feel that its easy for us as we are professionals, for a layman and a regular user it can be a little tricky. Items were the same as dislayed on their website. Quality is satisfactory for the price. In the reviews I read about them, they have goofed up big time with some of their customers, but not in my case. Overall I am open doing business with them in future too.

We purchased a velvet 3-seater sofa in purple from Sofamania. It came in 2boxes within the ETA provided. To our surprise and disappointment, when we opened the boxes for assembly, we realized that the color of the pieces in one of the boxes was Brown! I called up sofamania immediately and they were quick enough to send the replacement of the wrong box. I received the correct box within a few days and they arranged the pickup ofthe incorrect box through FedEx. I was very tense at a point in time, however the team at sofamania was able to handle the issue and provided in time resolution. We are loving the sofa and sofamania!

I purchased this recliner for my brother-in-law who underwent a surgery and it was urgently required due to the fact that he was coming back to home from hospital sometimes next week. Though i bought many items from you and was satisfied with the quality and delivery and on the website also it was stated that this item will ship within 2 to 4 business days. I wish that you guys should start providing express shipping service also. I was not expecting the delivery on time however due to the trust i thought of going ahead with it and too my surprise i received the item on the day when he came back. It was the perfect timing and the recliner met the specifications. I assembled it easily and recliner was functioning properly.

I purchased this recliner chaise lounge recently from your company. The velvet of the item is so soft and ultimate comfort provider. However, i wish to share a issue with you that i faced. The price of this item reduced to some amount the next day of my purchase. I called the team immediately and asked them to cancel my order. They informed me that tracking has been generated for my order however they need to check whether it has been shipped or not. I asked them to confirm it right now over the phone that my order is cancelled as i was getting impatient. They handled everything positively and politely and i like the way they co-ordinated with their shipping team and resolved it for me. Thank you for their efforts and understanding!

I ordered a sofa for my daughter for her college apartment. Before I placed the order, customer service answered my calls. After the order was placed and I was trying to talk to them about delivery (there's NO control over their delivery), they were completely MIA. No response to voicemail messages, emails - nothing. It's very difficult to receive a couch for an apartment when no one can tell you when it's coming - even though we gave a email and cell # for updates. Now FEDEX is sending updates - sort of - that have been inaccurate every time I check the tracking #. NEVER AGAIN will I order from here.

I received my item on time. I was overwhelmed to see the quality of the product however there was a issue with the item. I never received a pillow with my item. When i called the Customer service team i asked them how soon they can send the missing pillow, they informed me there is a compartment located underneath the sofa, too my surprise being on phone i checked the compartment and pillow was there. Thank you so much for every assistance. You guys are very helpul and impressive.

Hey SofaMania! You are great, it was great purchasing with you. Sharing my experience: As i am living in a small apartment with limited space, I optioned a sofa cum bed as it will serve both as sofa and a bed! The unit I saw on Sofamania was at very reasonble price. I ordered it and get it in time, fedex people dropped it outside my apartment building. I am highly satisfied with the quality of the sofa-bed. It is exactly what i saw on the website. Upholstery is good to touch and feel and seems to be of finest material. Day by day, i am falling in love with my sofa.

I bought 4 sofas from this company after 4 weeks of waiting i emailed them about my sofas they send me an email with a link to track my shipment the link didn't work went back and forth with emails couldn't get it resolved i asked to cancel the order they said they will charge me 20% restocking fees. Now i understand if i returned the product to charge me but to charge before i even got them that's the first for me. Any way they made me so mad i canceled any way will never ever buy anything from this company again... don't let the cheap price fool you your getting what your paying for... what a joke

Very good foam material, it's comfortable as a sofa as well as a bed. Quite classy to look at (although I confess I'm not known for my good taste!). I also like the fact that it's lightweight and so quite easy to move. Sofamania was recommended by a friend. I took a chance with them, items were looking good and priced reasonabaly. I am super impressed with the quality of products, fast shipping and the corteous customer support thay have. I was shared the tracking info the very next day of ordering, i tracked it on FedEx and the item was not moving. I enquired with them and they told me that they will be able to deliver within the time frame as the tracking gets updated after 48 hours. I was a little skeptical but the Items arrived a day before the due date. I am delighted and actually planning to buy one more for the guest room. I hope I will get some additional discount as a returning customer!