Society6 Reviews Summary
Society6 has a rating of 3.6 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund and phone case. Society6 ranks 23rd among Home Decor sites.
When I forgot to add a small but crucial detail to my shipping address, Brittany from Society6 fixed this mistake in less than 24 hours. Friendly reply, great service! Thanks again Brittany!
I ordered a poster and received the wrong one. I informed Society6 of their mistake and received a very friendly email with an apology and that they would send the one I ordered. I received it today and I am very happy with it and I am most impressed with the professional and efficient service provided to me. Thanks Society6. Anna in New Zealand
I ordered a t shirt from this site and it wasnt exactly how it appeared on the website. Not only did they refund my purchase but they let me keep the shirt.
The whole transaction was hassle free. You just dont see that these days.
Society6 delivers! I contacted them regarding an exchange and they promptly replied. This company has phenomenal customer service! I have ordered two items from them and have been completely satisfied with the products. I will continue to refer Society6 to my friends and colleagues. Thank you for going above and beyond to take care of your customers.
There were a few problems with my adress, as it did not show up in their systems, but within a day of writing to them, the problem was fixed, and i could order.
If you get into problems or meet any issues, a nice and helpful team of supporters, are there to help you in a jiffy!
I ordered a carpet from Society 6, and unfortunately it didn't work in my apartment. I contacted them about a return, and for a reply the next day. Not only were they super helpful, but they refunded my payment promptly. Very impressed. Will buy again.
I ordered a tee shirt and when it arrived, it was too small. I had the shirt sitting around for almost 2 months before I finally got around to contacting them about returning it for a refund. I had an immediate response that my refund was on it's way and to go ahead and keep the shirt. Wow! How awesome is that! And then to top it off, I was even refunded the shipping.
I made a dumb mistake when ordering more of a product I've been very happy with, and they were super quick in helping out with cancelling and refunding the order so I could make a new one, even in the middle of a weekend.
Had an issue with my order and the customer service team handled it perfectly! I ordered a medium sized tee-shirt during a sale and when the t-shirt arrived I tried it on and realized it was too big for me. I contacted customer service about the size problem. They responded quickly and gave me instructions on what to do: in the end, not only did they give me the correct size with the same sale's price, but they also let me keep the original t-shirt to give or donate. It definitely alleviates the mess of having to repackage and resend the shirt. Thanks so much for the excellent customer service guys!
I ordered the 'tough' iphone case from society6 and didn't love how it felt on my phone, I contacted Society6 through the website to ask about an exchange to the slim case, and they dealt with and solved the issue right away (like literally within minutes.)
I've since reordered the slim case and am looking forward to receiving it.
The only thing I wish could be improved would be faster shipping times to Canada - it took over 2 weeks to receive the initial case. If there was an affordable express shipping option, I would use it!
Before I ordered anything from Society6, I had checked reviews online to see how they worked with their customers. After reading many a raving review, I decided to buy a duvet cover and pillow case (total about $120 worth of merchandise). When I got the items, they were beautiful and quality - the only issue was that I believed the background on the duvet cover to an off white when it was actually more of a light pink/ peach. The general color theme of my room was bright red, so the colors clashed pretty terribly. I emailed customer service and requested an exchange. Dev, who I spoke to, was super friendly and walked me through the steps to make a full exchange with little effort on my part. 10/10
First time using the site. Checkout wasn't allowing me to use come promo codes the company had sent me via email. I emailed customer service through the site and was quickly responded to by Brittney. She put the refund through for me, and also refunded some of my shipping costs. Her response was prompt and thoughtful. I haven't received my items yet, but hoping that the quality of the product is as good as the customer service!
I had lost my invoice for a print that I had ordered and after emailing Society6 about it, they promptly forwarded me what I needed.
Ordering from unknown websites always needs a small "leap of faith" but Society6 turned out to be such a different story. Their customer service department dealt with a small problem with efficiency and were just so pleasant. Fabulous service!
I've been selling my work on that site for years now. They make the process extremely simple for artists. All you have to do is upload a picture, set a price, and they do the rest! They also have excellent customer service. Would highly recommend this company.
I contacted them because I had purchased their "brand" from a third party vendor and was not getting response on item location after 3 weeks. They were super helpful even though, in the end, they couldn't locate the item I ordered either. I finally just canceled my order with the third party vendor and ordered the item directly from Society6. They refunded my shipping because of the issues I had (not with them... with the other vendor)! How awesome!
I ordered a wonderful tote bag with octopus pattern, but unfortunately it is a bit too big for me :( However I was awared of size but it looks more bigger in real life. The admins were very kind since I wanted to send it back and asked for an exchange but they told me it is no needed just keep it and they arranged a full refund! I was amazed about this how nice they are and also with the quality of the product. Right now I placed a new order for a smaller size so I can't wait to get it! I have more items in wishlist so I will be definitely back very soon!
I bought two pairs of leggings (which are absolutely incredible prints and quality) when there was an issue with the order Jonathan assisted me fast directly and was so friendly. Best customer service i have experienced in a long time! The website also has such a great range of leggings will definately be a regular purchaser!
I was having trouble checking out with paypal and entering the correct address, and I'm very happy with the prompt response my query received. The issues were immediately resolved and I especially appreciated how the system is set up - once you use the "contact us" form on the website you get a "ticket" which is basically like a forum thread where you can correspond with the customer service representative. Genius!
I ordered the wrong thing. They told me to keep the wrong thing and refunded me to buy the right thing. These guys rock in the customer service department.
From the business
Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).
The artwork on Society6 is created by hundreds of thousands of artists from around the world.
When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members