Society6 has a rating of 3.6 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund and phone case. Society6 ranks 23rd among Home Decor sites.
A duvet cover of mine didn't quite work out with our room, and the customer service rep fully refunded me quickly and effortlessly without my needing to go through the hassle of returning it. It made my day!
I ordered a phone case and I wasn't happy with how the design looked in person vs online so I emailed them asking for an exchange and received an email back in about 5 min and they were more than happy to help and refund me and let me order a new case. They were very quick and helpful! Probably the easiest customer service experience I've ever had!
When I received my shipment, I realized I had ordered the wrong items. After emailing customer service, I was able to reorder the items I had intended to order the first time and have the wrong items from the first order refunded as well as the shipping costs. Jonathan, the representative I interacted with, was courteous and quick in his responses.
I had a great customer service experience with an employee, Jonathan. He was very quick to respond to my request, helpful, kind, and professional. Thank you!
I ordered a large framed picture but when I got it I realized it wasn't quite what I had expected. Customer support allowed me to order another product and refunded me for the one I was not satisfied with. I was really surprised at how easy it was to resolve the problem with them. Thank you Society6!
I received the t-shirt I ordered very promptly. It was lovely and very well made. Unfortunately, I had underestimated the size I needed. Society6 was really wonderful about handling the matter and went beyond anything I expected. Great company!
I'm an artist and have been selling customized stuff on Society6 for almost a year now. The quality of their products is always TOP NOTCH! And for the few times I've had a problem (once, a badly printed T-shirt for me, and a couple of friends received broken items) they always were very prompt to reply and always sent a replacement item free of any charge! And my latest thing, I bought some of my stuff without thinking of signing in first, so I paid full price. Society6 immediately replied and refunded me the "Artist Product Discount"! They are a PLEASURE to do business with! I couldn't recommend them more HIGHLY!
I recently ordered a shower curtain. I didn't mind spending the $68 for what I assumed would be a high quality product. I'm not saying it wasn't. It's just that the colors were a bit off and the background had faint speckles in the design which were not apparent on the website pic and weren't something I liked when I received it and saw it up close. I called customer service figuring I'd get the usual go around, but Society6 apparently went to the same training course as the Zappos folks. They were superb. Jonathan quickly addressed my concern within an hour though the site says they'll respond within 24 hours. He offered me a return or full refund. I opted for the refund and he told me I could donate the one I had received. One of the families displaced by the terrible fires her in Northern CA will be thrilled with this new shower curtain, courtesy of Society6. I would definitely use them again. They get it!
I recently purchased an iPhone case from Society 6. I was immediately impressed from the extensive choices on the site. After finding the just right design, I waited for my shipment (which came quite quickly).
I was very impressed with the quality of the case and that it actually fit (I have ordered from other sites and returned product because they didn't fit).
I will definitely be returning to Society 6 for future purchases and to explore their other items.
I ordered a bag in early July, which went missing on delivery. To cut a long story short, I contacted Society6 to ask them to instigate a report to the mail company, but was promptly offered either a refund or replacement. As I was keen to have the bag, which was a special fundraising item, I accepted the replacement which arrived safely this time in just over a week. I have been extremely impressed with the courtesy, and immediate response from the company and highly commend their customer service! A complete contrast to our mail company!
Placed an order of multiple items, return on the ones I didn't like is prompt and easy. Great incentive to buy again.
Highly recommended!
Bout a beautiful shirt for my girlfriend. Didn't fit as well as she would like and Society 6 made the exchanging of this item as simple as possible. They actually went above and beyond, I couldn't be happier. Thank you again Society 6!
Society6 was really responsive and responded to my request with more than I could have asked for!
I ordered a Jcfett tshirt on 5th June 2015 but till now 14th Sept 2015, I have yet to receive my parcel. I drop an enquiry yesterday evening & Mr Jonathan replied me early this morning (Singapore time on a Monday which I presume over your side is a Sunday & the office should be closed. Anyway, just want to thank Mr Jonathan for giving me such prompt service & my request was settled within minutes. No fuss on my side at all. Totally awesome experience with Society6 in term of service but could have been even more awesome if I am able to receive what I had ordered.
I am extremely surprised at Society6's generous and hassle-free customer satisfaction policy. I appreciate their integrity and the beautiful art and artists they support through their site.
I have ordered another duvet and will definitely pass along my first order to someone who wants or needs it.
Thank you!
Tessa Salzman
I've made a few purchases through the site and the staff are always so friendly and helpful, whenever I have any issues they are quick to reply and immediately sort out any problems with an order. The items are all great quality, the quality of the image is always ******* times better than expected.The only problem with society 6 is that there are too many prints and products to choose from! I could spend hours browsing through all the unique art.
10/10 would recomend
It's always very pleasurable to use the Society6 services, they have amazing designs and very good quality products. I was more than happy with the customer service in particular. Fast response time, offered solution that favoured me, will be coming back!
Service was quick and efficient. Very kind support staff helped resolve all my issues in a headache free and pleasant fashion. In terms of support, I would recommend this company.
I was disappointed with the quality of the tapestry I ordered from Society6 so I contacted them inquiring about an exchange. I was greeted with amazing and fast support and within a couple of days my money was refunded and a different tapestry was sent in the mail. Definitely will be ordering from them again!
Answer: The pricing on our site is listed USD. I hope this helps!
Answer: All of our products are produced on files supplied by independent artists. If the file is too small, it may look bad on orders. Please reach out to our customer service team and they can advise if it may be a production issue. https://society6.com/help/contact
Answer: Please reach out to our customer support team and they will be happy to assist you with any returns.
Answer: I'm sorry for the delay responding to you on this. Unfortunately, we're unable to charge import taxes before hand. So you would have to cover duties since the shipment would be coming from the United States. I would definitely recommend checking with Canadian Customs to see what the requirements are for charging duties and break your order up into smaller orders. If you have any other questions, please feel free to reach out to our Customer Support in the link at the top of our SiteJabber Page.
Answer: Hi Christine, Thank you so much for reaching out. I'm going to investigate and follow up with you via email in just a few minutes.
Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).
The artwork on Society6 is created by hundreds of thousands of artists from around the world.
When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.