Society6 Reviews Summary
Society6 has a rating of 3.6 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund and phone case. Society6 ranks 23rd among Home Decor sites.
My order did not arrive for more than a month. I believe DHL did not follow through the task promptly. The parcel was only received on May 14,2018, despite the fact that the item was already in the country since April 21,2018.
However, Customer service (Marianne) was excellent. Thank you.
I ordered a comforter, which came on time and looks great, as well as a shower curtain, which I changed my mind about. The latter was no problem to cancel/ customer service was very helpful.
It's been two weeks since I placed my order and the tracking status says it should have arrived last week. The full tracking button is a broken link, they don't offer a customer support number to call or an email.
I didn't remember my password to sign in, so I requested to have a new one emailed to me. I never received the email to help me reset a password. Every avenue I've tried to contact Society 6 led to dead ends and broken links. I can't even request a free replacement.
Unless the order shows up next week, I'm afraid I got robbed.
Amazing collection of motives that make every place special and unique! I love the variety as well as the fast procedure and worldwide shipping! Furthermore the customer service is highly recommendable - fast, efficient, kind and very accommodating when it comes to refunds and replacement.
I had an issue where I didnt receive a confirmation email when I made a purchase form Society6 and I emailed their help support. Within 15 mins somebody helped me and solved my issue. Thanks for everything :)
Easy to navigate the site and order, fast shipments and clear tracking method. I had an issue with my order delivery, but customer service resolved the issue within hours of me reaching out to them - thanks so much!
Ordered a laptop sleeve - it was defective. Mistakes happen, it's how a company deals with them that counts. Contacted customer support and they very quickly apologized and sent me a replacement sleeve at no additional cost. They also gave me a very detailed response on how to expect my package. Excellent customer service... I will be ordering more items with full confidence!
Ordered curtains from Society6 got them in 12 days even im not in USA really easy to track and the quality is really good more than what i expected
The website was awful experience! HOWEVER, when FINALLY got email contact with company theyvwere super easy to deal with.
Needed to exchange a print for a smaller size and had no problem getting prompt service and answers. Great quality art prints.
Great fast communications. Any issue resolved really quickly. Enthusiastic and helpful to the end. Greatguys.
I had forgotten one product when I already ordered everything. The customer service of Society6 responded immediately to my question if it was possible to still add the product to my order. They handled it very quickly and extremely friendly and my shipping cost were dismissed for the extra product!
Customer sevice non existant. Told repeatedly that my order would be shipped, and it wasnt until over a week after I placed the order. When I emailed customer service multiple times to inquire why my order was taking so long to ship (they advertise 3 day shipping all over their website) I got offered a measly 15% off my next order. Here spend more money, to fix the issues you had the last time you spent money with us. Ya no thanks. Was told Monday my order had shipped (7 business days after the order was paid for and placed) and to date 4 days later shipping tracking still says it has yet to be picked up from them so still not on the way - i get John on a chat who is supposed to be a manager, and he gives me attitude and doesnt once apologize or offer any kind of resolution. Wont waste my money again.
Customer service was very fast to get back with a supportive response to a question on my first order.
There was an issue with one of my orders and the customer service got back to me quickly and with a solution. They were incredibly helpful and kind!
When my delivery had disappeared somewhere between the US and Sweden, we received a very professional and friendly handling and handling of the case, and I am very grateful!
From the start, money trickling down...
Always HELP when I need it
Best thing since `sliced cheese`
Folk love my goods!
Kay
I appreciate very much the time and speed they to help me solve the problems I find when uploading the art.
I ordered three framed prints from Society6 and, when they were deliciered, two of the frames were slightly damaged. I sent an email voicing my complaints, and less than ten minutes later a lovelycustomer service rep named Marianne responded, apologizing for the state of the frames and offering to replace both frames pieces of art in their entirety, free of charge! Further, she gave me a one-time refund of the customs fee, even though it is my obligation to pay them outside of shipping cost (I wasnt aware of this and was caught off-guard at the post office). Marianne was very kind and easy to work with. This is the best customer service Ive received in a long time, and I will definitely be shopping at Society6 again!
I noticed after I ordered that the items would show up when we were out of town, so I went to cancel my order. They messaged back and after some back and forth they offered to ship it sooner so we could get it before we left. Ill definitely shop with them again!
From the business
Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).
The artwork on Society6 is created by hundreds of thousands of artists from around the world.
When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members