Society6 has a rating of 3.6 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund and phone case. Society6 ranks 23rd among Home Decor sites.
We ordered a curtain from society6. When we got it, we draped it over the window in question for a few days before deciding it wasn't what we wanted-the proportions of the panel weren't right for the space. (We ended up making a custom curtain instead.) I requested a refund and not only did the customer service rep respond quickly, she was very polite and processed the refund immediately. On top of that, they told us we could just keep the curtain, so I didn't have to go through the hassle of returning it. Will definitely keep them in mind even though this purchase didn't work out.
I had accidentally written a digit wrong in the delivery address. I emailed society6 support and within the hour, if not less time, Marianne responded and let me know she had fixed the delivery address for me. Wonderful and quick customer service!
I highly recommend Society6 - the customer service and return/replacement policy is incredible! Submitted my request for a return with ease and super quick reply.
I have ordered a few things now and loved everything! Customer service were so friendly and super helpful!
I have ordered multiple items from society 6 and i haven't had any problems with them. The items are always packaged well, they come quickly enough and they're gorgeous. Always exactly as pictured. I have had to contact customer service once and they got back to me within a few hours which is usually unheard of... theyre awesome! And It's a way to support artists. Keep on keepin on, guys!
A shipment of mine went missing, and the Society 6 team were exceedingly quick with their response after I sent in a ticket (a reply within 10 minutes!) and arranged for a replacement shipping.
I had a minor issue with a tshirt order. Customer service took care of the issue by sending a credit coupon within an hour.
After problems with the delivery, Society6's customer service was very attentive and quick to reply. I was very impressed!
Good price and huge variety of products.
Great online service. Fast, responsive, and effective. Sometimes it seems like no one's out there listening on online help centers, but these guys usually responded within an hour.
Society 6 has been a favourite for a while
Now! When my recent order went missing they were very quick to send a replacement. Much appreciated!
Was surprised when I had to pay custom fees but when I contacted customer services they were very happy to help and made me not worry about it and a had a full refund of the custom fees.
Was really happy and relieved. They have just gained a loyal customer!
I had a delivery problem with my order the fault due to the postal service NOT Society6, i called them to tell them about my problem and they answered me RIGHT AWAY to rectify my problem i was overjoyed, I will keep everybody posted on the final outcome and about the products as soon as i receive my merchandise
Im a big fan of Society 6. Huge range of well made products and Great customer service! Very kind quick and professional, thank you Marianne!
The customer service at Society6 is amazing. I got an answer to my question after just a couple minutes and received a in-store-refund for the custom fees I had to pay.
I would definitely recommend this company
Unfortunately the curtains I ordered did not fit with my decor as I had hoped, although they were lovely and excellent quality. I sent a note off to customer service requesting a refund. The refund was processed very quickly, and I was asked to donate the curtains rather than return them. I was very pleased by this, and won't hesitate to place another order with Society6.
Really bad quality for my prints!
Ordered 2 arial photographs from Henry Do. The images looked great online, but I received very bad ink-jet prints from society6. It is absolutely not worth the money and troubled with customs.
In fact, you'll better print the images yourself at home with a standard color printer.
Very bad experience - never again, for sure!
Jens
This will be the third product Ive bought for Socitey6. Love their designs and being able to support artists. Phenomenal customer service as well.
Good service, the customer service team is very responsive and they got back to me very concerning my post issue that was not their problem
I ordered a tee-shirt from Society6 and it was just great except for it was a bit small. When I contacted them by email about this they were quick to respond. They made me feel like I was a valued customer. Nice going, Society6!
I ordered some decorations from Society6 for my new house, then decided to go with different sizes/colors. I expected it to be a hassle to get my return approved & package everything up to send back, but in reality the process was a breeze! Because I wasn't 100% satisfied with the way the room turned out, they offered me a full refund & allowed me to keep the products I had ordered. Their customer service is truly amazing!
Answer: The pricing on our site is listed USD. I hope this helps!
Answer: All of our products are produced on files supplied by independent artists. If the file is too small, it may look bad on orders. Please reach out to our customer service team and they can advise if it may be a production issue. https://society6.com/help/contact
Answer: Please reach out to our customer support team and they will be happy to assist you with any returns.
Answer: I'm sorry for the delay responding to you on this. Unfortunately, we're unable to charge import taxes before hand. So you would have to cover duties since the shipment would be coming from the United States. I would definitely recommend checking with Canadian Customs to see what the requirements are for charging duties and break your order up into smaller orders. If you have any other questions, please feel free to reach out to our Customer Support in the link at the top of our SiteJabber Page.
Answer: Hi Christine, Thank you so much for reaching out. I'm going to investigate and follow up with you via email in just a few minutes.
Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).
The artwork on Society6 is created by hundreds of thousands of artists from around the world.
When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.